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fatcat23
Level 1: Cadet

Hi all,My home internet broadband usage has gone crazy since I changed plans with Talstra. We have never reached our limit ever before. We have upgraded from 50gb to 100gb a month and now we keep reaching the limit. Yet on the previous 50gb plan we n ...

Molly12
Level 1: Cadet

Is it possible to turn off internet during certain hours

Dan_m12
Level 2: Rookie

Placed an order for a new NBN service in February- about 4 weeks ago and have heard nothing at all since then. Telstra keeps sending me reminder emails about my plan, but no dates or times. It’s getting to be a bit of a joke!!

Dan_m12
Level 2: Rookie

NBN

How long does it take to get the NBN installed?  I signed up for a new NB service with Telstra about 4 weeks ago and have not heard anything further about a when it might actually be installed. 

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

BRS1
Level 2: Rookie

When I try to perform a speed test of my NBN connection via https://speedtest.telstra.com/ the following error occurs via a pop up dialog box: Latency Test Error Could not connect to the test server. A firewall could be blocking the connection or the ...

SivanVad
Level 1: Cadet

Hi, As part of the promotion, I should have received Google Home Mini along with my broadband plan but I am yet to receive one. Am I missing something? Should I call Telstra? Thanks,Siva

bgm
Level 2: Rookie

Outage in 4179 into 3rd day. $60.00 in mobile data and no end in sight. Wondering why I pay Telstra for their service. Lucky my contact is up, time to try another service provider.

Peter_J
Level 1: Cadet

I just had the worst experience ever with hashtag#Telstra regarding a hashtag#broadband connection to my Gold Coast holiday beach house ordered back in early November 2018. I kept taking time off work and driving down an hour and a half from Brisbane ...

kingmar
Level 1: Cadet

Internet has been very slow and dropping out every 5 minutes, it says no outage but there's disruption to phone services one my area until the 1st of April, I need the internet I do business from home, and at this speed I cant even open a page, how c ...

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

SivanVad
Level 1: Cadet

Hi, As part of the promotion, I should have received Google Home Mini along with my broadband plan but I am yet to receive one. Am I missing something? Should I call Telstra? Thanks,Siva

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Mike-AU
Level 4: Private Eye

I have an internet service from TCL connected to a device in a suburb of Melbourne, and a trace route to it from my home internet (in another suburb of Melbourne) takes the following path - Melbourne - Adelaide - Perth - Singapore - Japan - Sydney - ...

Rimuru21
Level 1: Cadet

Hello everyone, I'm not sure if my speeds are what they should be as I don't know how the distance to the line affects speeds exactly. Though I'm sure something isn't right as the speeds I'm getting are pretty abysmal. I'll post the line stats below, ...

OZrevhead
Level 2: Rookie

I am a long time user of Bigpond cable (mainly due to no viable competition where I live) and we have been mostly very happy with our internet performance but recently it has gone downhill badly. If I speedtest it I get normal numbers but internet us ...

freshmint
Level 2: Rookie

Hi,
Telstra technician just helped me connect the cable and smart modem gen2 yesterday, and he told me the cable was not active so I have to use the 4G mobile mode to use Internet.
It was good until this afternoon, the mobile mode light kept “off” stat ...

Matt333
Level 1: Cadet

Hi. Does anyone know if I can continue with cable internet if I cancel my Foxtel subscription? Other than sharing the Foxtel cable they are not seperate. Thank you.

Trog_Hater
Level 1: Cadet

Firstly the situation; my area has been without cable internet since last Thursday (we did get it back for a day and a half on Wednesday), most people probably blame Tel$tra but personally I think it was the Troglodytes installing NBN in the area lik ...

jharps
Level 1: Cadet

Hi,We regularly receive emails from Telstra advising of NBN Outages that we may experience. The most recent is for planned maintenance on 20 March between 7:00am and 3:00pm. Why are these planned events during business hours? Prior to NBN, any planne ...

rootdev
Level 2: Rookie

Why are you blocking liveleak.com? If this is your PC brigade crusade why haven't you blocked facebook for streaming the video from beginning to end? Your knee jerk reaction does nothing to anyone motivated. See: The Streisand effect.

Is this a govern ...

GreyPower1
Level 1: Cadet

I wish to set time limits for wifi access for my sons, allowing 1 hour after school from 3pm-4pm and then auto disconnect. Thanks in advance

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Scouse1
Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

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