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Telstrasucklots
Level 2: Rookie

I have a fixed wireless nbn connection and it's been stuck in provisioning for over three weeks. This is the third time it's happened. First time Telstra advised I should contact the ombudsman. Which was horrible because the Telstra team should have ...

b-j-l
Level 1: Cadet

Has telstra "ditched" their customers?Have an ongoing issue re nbn speeds (hasn,t everyone?) and forwarded a complaint (receipt SR 1-2171909068057 26Aug2019), then waited the mandatory 5 business days and after 8 business days of no contact by phone ...

Neil1406
Level 1: Cadet

Does Telstra 24/7 enable user to monitor internet usage on a cable connected Microsoft desk top computer? My account shows nil use but that is not true.I am not on NBN yet.

Ozinomad
Level 2: Rookie

I can't see my data usage on my Home Dashboard.  On 'Home Data Usage' tab it says 'we are unable to load this service card'. Any ideas please, I have reset the modem but this tab has not been active since NBN connection a month ago.

abthomp
Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

swpdjsteve
Level 2: Rookie

Hi I've contacted telstra and apparently they've detecting nothing on there end but for this past month every single night at around 10:20 - 10:40pm WA Time my internet just completely disconnects modem light goes orange then back to blue then my web ...

AlanArthur
Level 2: Rookie

I use a network monitoring service to keep an eye on my uptime, but find that my modem (Technicolor DJA0230TLS) routinely seems to switch off the configuration setting to answer pings. If I enable 'Answer internet ping', it'll start working again, th ...

MonaSHE
Level 1: Cadet

Can not Log in from 192.168.0.1  i tried admin--admin, admin--Telstra,  i tried my bigpond emailhow could i log in now? 

Squeaky77
Level 1: Cadet

Hi all. I've looked through the forum and can't quite find what I'm looking for. Finally got the NBN to work today but even with connecting the Uniden 1735 phone (Dect 6.0) to the green phone port on the Telstra Gen2 modem, I have no dial tone. I'm s ...

CO1
Level 1: Cadet

I was using the internet around 0815 this morning and noted that there was no internet connection. I opened the Telstra Outages page and entered my address and the response was no outages noted for your address. I continued with the Telstra Broadband ...

b-j-l
Level 1: Cadet

Has telstra "ditched" their customers?Have an ongoing issue re nbn speeds (hasn,t everyone?) and forwarded a complaint (receipt SR 1-2171909068057 26Aug2019), then waited the mandatory 5 business days and after 8 business days of no contact by phone ...

abthomp
Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

ssasss
Level 1: Cadet

I have been waiting 3+ weeks for my move request to be completed and am continuously having to unshape my 4g backup. I have no estimated resolution date for the connection issue. Can someone either tell me when my internet connection will be complete ...

jvb
Level 1: Cadet

Received the Telstra modem but not the NBN connection box. We opted for NBN self install. Is the connection box shipped separately? We've also noticed that there is an appointment scheduled for a technician to visit, but we opted for self install. Th ...

Peter_B1000
Level 1: Cadet

Hi, due to some features missing in the Telstra smart modem V2. I have disconnected it and put back my original router. Which has been working fine for last 10 years on Telstra Cable. I assume this is ok and wont cause any problems. I have been recei ...

terryc01
Level 2: Rookie

I am curious as to why my broadband order was cancelled. Last week I  received a smart modem and all worked fine. The next day it stopped working. I called that number on the order tracking page who could not help - said it was being provisioned but ...

David170
Level 2: Rookie

HAS ANYONE EVER FOUND A RASPBERRY UNDER NETWORK HEADING USING FILE EXPLORER WIN 10. IT IS SIMILAR TO A FAKE MOBILE TOWER OR A STINGRAY DEVICE USED BY GOVT IN US AND IT ALLIES

scotty66
Level 1: Cadet

Hi I'm having a nightmare of a time to just connect to the NBN. It started in February this year when I signed a pre-order for the NBN which was finally connected to my area at the end of June. On the 2nd July I rang Telstra to confirm my order was g ...

Neil1406
Level 1: Cadet

Does Telstra 24/7 enable user to monitor internet usage on a cable connected Microsoft desk top computer? My account shows nil use but that is not true.I am not on NBN yet.

Ozinomad
Level 2: Rookie

I can't see my data usage on my Home Dashboard.  On 'Home Data Usage' tab it says 'we are unable to load this service card'. Any ideas please, I have reset the modem but this tab has not been active since NBN connection a month ago.

Tags
Level 3: Gumshoe

Hello folks,I've been really pleased to have a splitter operated extra phone but pride cometh ... the fall has arrived. Suddenly the FTTN NBN here at home now has frequent outages after more than 18 months reliable operation. The only change I know o ...

Kent69
Level 1: Cadet

I have been with Telstra for as long as I have been old enough to have a service, I am now 50 so it has been a long long time, that time ends soon. The way you treat customers is horrific at best and disgusting is probably the better word, I am sure ...

z3019494
Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

sandman61
Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

BigpondMailUser
Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

Francine
Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

SD2068
Level 1: Cadet

Can someone explain what each of the firewall settings do ? I’ve noticed that if I’m on medium I’m unable to run a Speedtest from Google and my Google WiFi doesn’t work as the app thinks the device is offline. I also found the a VPN client I’m testin ...

jehale
Level 2: Rookie

Today I was notified my internet connection was down. My TV likes to keep me informed.I have a HFC connection and since being placed on the nbn this has happened a couple of times before.Today was different.The connection went down and up and down et ...

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