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Sam8869
Level 1: Cadet

I had used a cable network for home broadband service. During that time I was satisfied Telstra service. However, they insisted to transfer me to NBN network recently. And after that, the service quality goes poor! Even though the cost goes up! These ...

PeterPan30
Level 1: Cadet

My NBN service has been out since yesterday 2pm.  I have placed a support call to Telstra a couple of times who provided me with the information that has been posted in outages.telstra.com however, I have no ETA on a fix and pretty much given the imp ...

AK_47
Level 1: Cadet

I've received my Telstra Smart Modem and have connected it, as per Telstra advice but now I can't connect to Foxtel and my Netflix drops!!!!

KCO1
Level 1: Cadet

I need to speak with someone 

KRask
Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Jules9882
Level 1: Cadet

The signal is always bad. Can never get online. The signal light on the modem is always red. Bad signal. And i am paying alot for this bad service

Rye888
Level 1: Cadet

We are going away for 6 months, can is suspend one of my home internet accounts.? Do I have to return the NBN modem? 

GW15
Level 1: Cadet

Can anyone help?We are having an issue with our home WIFI network, where devices such as phones, and a tablet can 'connect' to the router, but an error occurs saying that the "Internet may not be available" or "Waiting until internet connection impro ...

zepcheese
Level 1: Cadet

I've had some terrible connection speeds lately. I work from home, and rely on solid connection speeds. Normally, I get up well over 40Mbit/s to work... has been as high as 120Mbit/s. Recently it has been all over the place. Some days down to 20Mbit/ ...

dGUT
Level 1: Cadet

Hi all... Anyone know the ☆☆☆ACTUAL☆☆☆ reason why cable internet has been not restored in some regions of Campsie since Sunday 9th of Febuary? 

KRask
Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Nimrod
Level 1: Cadet

I have just subscribed to Telstra Velocity, but in setting up my account Telstra has misspelt my user name. This led to a failure to connect. Now that the misspelling has been discovered, the Telstra solution is that I change my user name to the miss ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

RubyRugg
Level 1: Cadet

If I change my ISP can I still keep my bigpond email address, we will still retain our two Telstra Mobile accounts

AYT
Level 1: Cadet

Hi,I've just got my Telstra NBN (HFC) connected on Monday (03/02/2020) with a Smart Modem Gen 2 (Arcadyan LH1000) and I've already experienced 5 dropouts in the past 3 days, please see below:February 5, 2020, 02:47 AM AEDT, 6 mins February 5, 2020, 0 ...

cborn
Level 2: Rookie

I just received an email from Telstra which started off with:Your Telstra Smart Modem has been connected to Telstra's mobile network for 8 daysHi,We've contacted you over the last week because your Telstra Smart Modem is still connected to Telstra's ...

Markph01
Level 1: Cadet

i run several speed tests direct from ethernet connected Telstra modem and on average only get 2.5 m/bit download speed, Telstra says speed for ADSL2+ should be up to 20m/bit. this is way off the mark. Telstra speed diagnostic test says this is ok fo ...

ceilz
Level 2: Rookie

How can I get telstra to fix the issue I have with my landline/ nbn order being stuck in provisioning this was requested to be tranferred to Optus 5th January. I have contacted Telstra several times and a webform was supposed to be submitted. Optus a ...

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

Sam8869
Level 1: Cadet

I had used a cable network for home broadband service. During that time I was satisfied Telstra service. However, they insisted to transfer me to NBN network recently. And after that, the service quality goes poor! Even though the cost goes up! These ...

Funkymunkees
Level 1: Cadet

I use the Home Dashboard to control my home NBN/Broadband. I’ve just noticed that the Parental Control is not blocking porn sites on the high, medium or low setting after an incident with our son. It used to work really well, not sure how long it’s b ...

Brownie__
Level 1: Cadet

Can anyone give me some advice and direction? November 2019Moved into new apartment. No NBN.Signed up with an ADSL plan with a free smart modem. Never intended to use a phone but the package included a phone line. Modem arrived. Plugged it in. WIFI W ...

pkloops
Level 3: Gumshoe

Hi, I am still experiencing 4G drop out issues in my area ( Croydon South, Vic 3136 )please see attached photos...How do I get this resolved ? Kind Regards Paul

maxigesic
Level 1: Cadet

My internet is coming in at less than 1mbps, Telstra says there has been network issues since 10/02/2020.  I then mentioned it has been happening for 2 weeks now, not 2 days, so they come back with an unplanned cable damage since 30/01/2020. I wonder ...

ToFu5354
Level 1: Cadet

My nbn service has been down the nbn device only flashing and it's not connected. How I can fix it?

speedsports
Level 1: Cadet

Planned outage on 4 Feb advised to us by NBN, service disrupted of non exist since. No emails for two days. Three calls  to Telstra so far, all the lights on the Telstra modem so must be in our system but all broadband to devices affected. A week of ...

plumber_55
Level 1: Cadet

modem drop outs 

domashatilly
Level 1: Cadet

Help? 

Internet down for a week with no straight answer from Telstra!

Mosf
Level 1: Cadet

Hi I have tpg nbn for $59 I what to transfer my account to Telstra 

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