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Level 1: Cadet

I'm ready to move from ADSL to NBN. I've received a new smart modem for that. The documentation says that if I connect the new modem, Telstra will automatically change my service form ADSL to NBN. Since I cannot afford a long period without internet ...

Level 1: Cadet

Samsung 8 - calls drop out NEARLY EVERY CALL I'm in a major city

Level 1: Cadet

Hi all, just wondering how I increase my home data allowance from 200GB to unlimited as I find I’m exceeding the allocated amount. I don’t want to ring Telstra and am hoping I can do remotely from home. 

TIA x 

Level 1: Cadet

Hello everyone. A big thanks in advance for you inputs. I am on Telstra Cable. Everything was working fine until a few days ago, when I accidentally did a reset on my Linksys Velop mesh wifi becase the speed was not what was as per usual. THEN (when ...

Level 1: Cadet

Hey all, I have the iPhone 11 Pro Max and I seem to have a bad connection with my nbn.. the connection is ok with my laptop or smart tv but I seem to get a faster connection with my 4g 

Level 1: Cadet

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

Level 1: Cadet

I currently have Telstra cable internet and NBN FTTC is being implemented at my address. What will be the speed difference? Will the same router work?

Level 1: Cadet

Hi All, Why is it that if a customer is on the 'Unlimited' broadband plans, there is no where they can confirm their data usage for the month?The customer's Bill, their online account and the 24/7 app do not show any usage information at all.How is a ...

Level 1: Cadet

Hi, I can see my daily data usage on the 24/7 app but I was wondering if it is possible to track which device in our house is using up which data? We have 6 devices that connect and I want to narrow down the culprit in my house  who keeps taking us u ...

Level 1: Cadet

Hello,  I'm receiveing extremely high ping / latency when connecting to Hong Kong servers. I used to be getting 130 ping with telstra to the specified IP, but all of a sudden my ping has spiked up to 300.  My routing is going Syd > Hong kong > Syd > ...

Level 1: Cadet

Hi, I am new to Telstra NBN HFC service, less than a month. The Telstra offered smart gen2 router works ok, but not great, especially WIFI coverage. To benefit this called NBN speed, I just got myself a monster router Asus AX11000 with an expectation ...

Level 1: Cadet

I'm getting calls from a private number with a computer voice saying nbn co is going to cut me of because of suspicions activity  Than tells me to press 1 wtf!

Level 1: Cadet

Hello, in the recent weeks the download and upload speed of my internet has fluctuated a lot after 7 pm (this lasts beyond 2 am). The usual download speed of my network is 100 mbps with 5 mbps upload but this drops significantly to below 20 mbps (dow ...

Level 1: Cadet

Have had nbn connection for 6 months and never had a problem until a few weeks ago when we had an outage and modem did not switch back from the mobile network after a couple of days. I called Telstra and they were not able to sort it out over phone a ...

Level 1: Cadet


Hello, is it possible to stop your home nbn service for a period of time? 

Level 1: Cadet

  Hi Everyone,I've been told that as a sub-divided new property that Telstra can't service my address in Spotswood (6km from Melb CBD). They keep telling me that no comms work was done for my address but I have this box with Telstra on it. So can any ...

Level 2: Rookie

So recently i just moved over from cable to the nbn, the only advantage of this has been the signifgantly better upload speeds, apart from that everything else has been sub par, service cost more for less download speed, drop outs etc.I host alot of ...

Level 1: Cadet

I have a Telstra Smart Modem providing my NBN Service. Connected to this in LAN mode is my FritzBox, which I am using for my VoIP service with a third-party VSP. Until recently, everything was working fine. Since some weeks ago, though, the VoIP serv ...

Level 2: Rookie

So we got NBN a few months ago, had issues with dodo and switched to telstra. it's been working fine until yesterday afternoon when i came home and my ps4 was no longer connected to wifi. i've been trying to get it working, doing all the "Tricks" to ...

Level 2: Rookie

I suddenly have parental control blocking website access (twitch, facebook); nil changes initiated by me. Is anyone else having these issues; and can you please advise a solution.THANKYOU

Level 1: Cadet

My cable  internet stops working around 11 am everyday and will not work again until 4 or 5 pm. It works fine in the evening. I have a UPS and Arlo cameras connected to it. I also use Cyberghost VPN but I can't see how these things could cause my pro ...

Level 1: Cadet

I spent a few hours today setting up parental controls on my NBN modem through My Account login - Telstra 24/7.Testing indicated that it was working to around 80% satisfaction with manually entered URL's visible on some PC and not on others, and visa ...

Level 1: Cadet

Sadly, trying to arrange installation of the NBN at my home has been such an absurd and frustrating experience. In short, I followed the links from the Telstra email on October 5, numerous ‘chats’ (transcripts available) and phone calls then finally ...

Level 1: Cadet

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

Level 1: Cadet

I have a Netgear router and it works fine till I update the router firmware. Also, I forgot the router password and I could not access my router. So I don't know how to reset netgear router password. If anyone has any idea about that problem then sug ...

Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

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