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bewildered11
Level 1: Cadet

I am in the process of switching from Internode ADSL to Telstra ADSL. The modem was supposed to arrive last week but due to some problem with Toll Couriers, it has not arrived. Today my ADSL stopped working. I phoned Internode and they said that Tels ...

Tempo58
Level 5: Eagle Eye

Having dealt with IT & Comms for over 25 years, I was amazed and disgusted at how one of my clients was treated recently when switching from ADSL to NBN in our local rural region of central Victoria.Firstly, my clients are elderly (in their 70's) so ...

leenooks
Level 1: Cadet

Hi, how can I break up my /56 IPv6 into smaller /64 subnets for use with downstream equipment? IE:I have the smart modem connected to NBN (over HFC) - it gets a /56.The wifi and ethernet ports are on the first /64 of that /56.I want to route another ...

Jakey028
Level 1: Cadet

Ever since i got my new modem and NBN i have not been able to play any xbox 360 games on my xbox one. Is this an issue on my end or what?  ThanksJake

swen57
Level 1: Cadet

telstra refuses to even acknowledge my calls

Tamu1
Level 1: Cadet

 Hello, if anyone could help me that will be much appreciated.I have a Cat 5e connection at my unit with the end connection in kitchen.CAt 5e end connection I have cable internet and a smart modem, which I have connected at living room throughSmart m ...

FatsoThin
Level 2: Rookie

I have a Telstra GatewayMax modem connected to NBN HFC with Sim mobile backup.My computer gets assigned IPV6 address fine. I spent days trying everything to setup OpenVPN connection using IPV6 UDP Port 1194. There is no way I can get it to connect ov ...

steve_finlay
Level 3: Gumshoe

I have a Telstra Gen 2 modem connected to a Linksys Velop mesh router system.Last night when the NBN went offline the Telstra modem switched over to mobile mode.While in this mode the Velop system went offline but a wifi device connected to the Telst ...

Maria2016
Level 1: Cadet

Is there a way I can controlmy kid’s internet use? Is there an app that help me allocate permanent time for internet usage for my kids? I want them to use internet from 4pm-9pm . Thank you

swen57
Level 1: Cadet

telstra refuses to even acknowledge my calls

AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

Sam8869
Level 1: Cadet

I had used a cable network for home broadband service. During that time I was satisfied Telstra service. However, they insisted to transfer me to NBN network recently. And after that, the service quality goes poor! Even though the cost goes up! These ...

KRask
Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Nimrod
Level 1: Cadet

I have just subscribed to Telstra Velocity, but in setting up my account Telstra has misspelt my user name. This led to a failure to connect. Now that the misspelling has been discovered, the Telstra solution is that I change my user name to the miss ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

RubyRugg
Level 1: Cadet

If I change my ISP can I still keep my bigpond email address, we will still retain our two Telstra Mobile accounts

AYT
Level 1: Cadet

Hi,I've just got my Telstra NBN (HFC) connected on Monday (03/02/2020) with a Smart Modem Gen 2 (Arcadyan LH1000) and I've already experienced 5 dropouts in the past 3 days, please see below:February 5, 2020, 02:47 AM AEDT, 6 mins February 5, 2020, 0 ...

cborn
Level 2: Rookie

I just received an email from Telstra which started off with:Your Telstra Smart Modem has been connected to Telstra's mobile network for 8 daysHi,We've contacted you over the last week because your Telstra Smart Modem is still connected to Telstra's ...

Markph01
Level 1: Cadet

i run several speed tests direct from ethernet connected Telstra modem and on average only get 2.5 m/bit download speed, Telstra says speed for ADSL2+ should be up to 20m/bit. this is way off the mark. Telstra speed diagnostic test says this is ok fo ...

Jakey028
Level 1: Cadet

Ever since i got my new modem and NBN i have not been able to play any xbox 360 games on my xbox one. Is this an issue on my end or what?  ThanksJake

Legosolar
Level 1: Cadet

I have FTTN so copper line to my house.A storm on Tuesday night appears to have fried my modem. The wifi works but all the ethernet ports and the NBN port connection are dead. I put in a new modem and connected it up (Fritzbox - lots of good logging) ...

PUBGSEA
Level 1: Cadet

Hi there, I am a PUBG gamer, I started to use Telstra ADSL just 1 week ago for my new house. When I play Oceania which is Australia server it is really good. Also when I play on SEA server it only around 110 to 120 ping which is still playable for me ...

idontknowhy
Level 1: Cadet

I have not had ADSL connected since the 18-12-2019 it is now the 19-02-2020 . Telstra blame it on a network outage ( network card or something) In the area and continuously change the finish line as to when the repairs will be made . I don’t think th ...

PV5
Level 1: Cadet

Our Telstra internet and Foxtel service has not been working for 13 consecutive days.The customer service from Telstra has been diabolical. 
Still no resolution despite numerous calls and hours spent speaking to overseas call centres.Technicians have ...

Alande
Level 1: Cadet

Hi, I am very happy with my customer service experience today however I can't leave a rating for the team member, can this option be accessed using my order ID?

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Funkymunkees
Level 1: Cadet

I use the Home Dashboard to control my home NBN/Broadband. I’ve just noticed that the Parental Control is not blocking porn sites on the high, medium or low setting after an incident with our son. It used to work really well, not sure how long it’s b ...

Brownie__
Level 1: Cadet

Can anyone give me some advice and direction? November 2019Moved into new apartment. No NBN.Signed up with an ADSL plan with a free smart modem. Never intended to use a phone but the package included a phone line. Modem arrived. Plugged it in. WIFI W ...

pkloops
Level 3: Gumshoe

Hi, I am still experiencing 4G drop out issues in my area ( Croydon South, Vic 3136 )please see attached photos...How do I get this resolved ? Kind Regards Paul

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