CrowdSupport®
Broadband & nbn™

Home Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
cashar
Level 1: Cadet

I am just enquiring, if I change my NBN provider from Telstra to Foxtel do I keep the same email address?

Zhangwy
Level 1: Cadet

Past few days, my NBN box is getting bad signals, Coneection Light is flashing blue and red, DSL light is flashing, LAN light is off. The modem then ran on Mobile backup mode, now the NBN box light is all solid blue except LAN light, my Modem doesn't ...

frogcrap
Level 1: Cadet

I have had Optus Cable for 10 years and can count the outages that impacted me on one hand. I am now on the NBN HFC Cable with Telstra.    No wonder the modem comes with a fallback Mobile based connection.   I can't get my head around how often the c ...

Niro
Level 1: Cadet

 Hope someone can give some advise, I have logged a call with Telstra and have been advised that the issue will be resolved on 7th Feb 2020. Issue is From 5PM onwards the Internet speed drops below 30 mbps and after 7PM it intermittently drops out an ...

Akide_Liu
Level 1: Cadet

On 6th February 2020, A serious Internet connection issue has been occurred that there are several Chinese website  can not been loaded properly.( websites hosted in mainland China, not only refer page language in Chinese )  1. behavior:high latency ...

Russ1961
Level 1: Cadet

After having an order confirmed why is the delay nearly three weeks before a connection can be activated? Is this 2020 or 1920?

AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

bolton13
Level 1: Cadet

i can't access my mailbox could someone it's just a blank page could someone help me please

Alicia14
Level 1: Cadet

I can’t make phone calls and there is a red light on the modem on phone 

Sam8869
Level 1: Cadet

I had used a cable network for home broadband service. During that time I was satisfied Telstra service. However, they insisted to transfer me to NBN network recently. And after that, the service quality goes poor! Even though the cost goes up! These ...

AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

KRask
Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Nimrod
Level 1: Cadet

I have just subscribed to Telstra Velocity, but in setting up my account Telstra has misspelt my user name. This led to a failure to connect. Now that the misspelling has been discovered, the Telstra solution is that I change my user name to the miss ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

RubyRugg
Level 1: Cadet

If I change my ISP can I still keep my bigpond email address, we will still retain our two Telstra Mobile accounts

AYT
Level 1: Cadet

Hi,I've just got my Telstra NBN (HFC) connected on Monday (03/02/2020) with a Smart Modem Gen 2 (Arcadyan LH1000) and I've already experienced 5 dropouts in the past 3 days, please see below:February 5, 2020, 02:47 AM AEDT, 6 mins February 5, 2020, 0 ...

cborn
Level 2: Rookie

I just received an email from Telstra which started off with:Your Telstra Smart Modem has been connected to Telstra's mobile network for 8 daysHi,We've contacted you over the last week because your Telstra Smart Modem is still connected to Telstra's ...

Markph01
Level 1: Cadet

i run several speed tests direct from ethernet connected Telstra modem and on average only get 2.5 m/bit download speed, Telstra says speed for ADSL2+ should be up to 20m/bit. this is way off the mark. Telstra speed diagnostic test says this is ok fo ...

ceilz
Level 2: Rookie

How can I get telstra to fix the issue I have with my landline/ nbn order being stuck in provisioning this was requested to be tranferred to Optus 5th January. I have contacted Telstra several times and a webform was supposed to be submitted. Optus a ...

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

Funkymunkees
Level 1: Cadet

I use the Home Dashboard to control my home NBN/Broadband. I’ve just noticed that the Parental Control is not blocking porn sites on the high, medium or low setting after an incident with our son. It used to work really well, not sure how long it’s b ...

Brownie__
Level 1: Cadet

Can anyone give me some advice and direction? November 2019Moved into new apartment. No NBN.Signed up with an ADSL plan with a free smart modem. Never intended to use a phone but the package included a phone line. Modem arrived. Plugged it in. WIFI W ...

pkloops
Level 3: Gumshoe

Hi, I am still experiencing 4G drop out issues in my area ( Croydon South, Vic 3136 )please see attached photos...How do I get this resolved ? Kind Regards Paul

maxigesic
Level 1: Cadet

My internet is coming in at less than 1mbps, Telstra says there has been network issues since 10/02/2020.  I then mentioned it has been happening for 2 weeks now, not 2 days, so they come back with an unplanned cable damage since 30/01/2020. I wonder ...

ToFu5354
Level 1: Cadet

My nbn service has been down the nbn device only flashing and it's not connected. How I can fix it?

speedsports
Level 1: Cadet

Planned outage on 4 Feb advised to us by NBN, service disrupted of non exist since. No emails for two days. Three calls  to Telstra so far, all the lights on the Telstra modem so must be in our system but all broadband to devices affected. A week of ...

plumber_55
Level 1: Cadet

modem drop outs 

domashatilly
Level 1: Cadet

Help? 

Internet down for a week with no straight answer from Telstra!

Mosf
Level 1: Cadet

Hi I have tpg nbn for $59 I what to transfer my account to Telstra 

Jarvis15
Level 1: Cadet

  

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit