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Level 1: Cadet

As we all know, 5mbps upload is atrocious for this day and age, and it should be a lot higher for those on fibre on Velocity network. 

Are there plans to improve this anytime soon?

Level 1: Cadet

hi, i live in allambie and are yet to get nbn. With the majority of surrounding suburbs already switched over i would have thought that with a decrease in the amount of users still on cable that my speeds would have increased but the opposite has hap ...

Level 1: Cadet

HiYesterday we had a very unusually high data usage day. We have 1000GB monthly plan on cable, and typically use between 200-300GB per month since we had the plan (for the last 2 years).Yesterday whilst most of the family was at work, we some how use ...

Level 2: Rookie

NBN is now available in our area (FTTC). We currently have internet (ADSL) with another provider and want to move over to Telstra.  When would be the best time to apply for Telstra NBN? Should I cancel the service with the existing provider and then ...

Level 1: Cadet

How do I block a phone,from axcessing my WiFi.????

Level 1: Cadet

How do I fix the internet, the modem has a red light on and it won’t work.we have only had this connected for two days and already we can’t use it 

Level 2: Rookie

Why is it not possible to access using BP?With 4G and other networks this is possible BUT not with BP. Sometimes it is possible to access but then most times this is not possible.It was suggested this may be due to BPTS. What is ...

Level 2: Rookie

How can I get telstra to fix the issue I have with my landline/ nbn order being stuck in provisioning this was requested to be tranferred to Optus 5th January. I have contacted Telstra several times and a webform was supposed to be submitted. Optus a ...

Level 1: Cadet
Level 2: Rookie

I get speeds of 115 mbps consistently 24/7 on cable. I have been told my internet would be disconnected last week but it's still going. Telstra want me to sign up to 40mbps for the same money. I gather upload would be faster than my current 5mbps but ...

Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

Level 2: Rookie

Hi everyone - hope someone might have an answer for me as I seem to be getting the runaround from Telstra support. Have moved to a new suburb in the same town (Townsville) and find the internet connection very slow - same plan as original home, but n ...

Level 2: Rookie

After many almost trouble-free years of ADSL service from aaNet they decided to shut up shop due to their customers moving to NBN, which we can't get here, and so I decided to give Telstra a go again.Customer service assured me activation of my ADSL ...

Level 2: Rookie

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

Level 1: Cadet

I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free prom ...

Level 2: Rookie

Need someone to decipher the logs that I saw from Telstra, to me it appears someone is trying to gain remote access or its being synced !

Level 3: Gumshoe

I had the NBN connected 2 weeks ago. It worked for 5 minutes (literally!) after the technician left but since then I have been almost suicidal with the drop-outs and poor service from Telstra's Indian call centre. I have done everything suggested by ...

Level 1: Cadet

my current bill has 2 entries which I do not understand entry 1 shows a $2 credit for nbn slow speed monthly credit for Dec 15 - dec 20 which is the bill date. It also has anentry for nbn slow speed monthly credit for Dec21 2018 - Jan 20 for $ w ...

Level 3: Gumshoe

Following on from a previous post ( have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

Level 1: Cadet


hi i am sick of this nbn keeps dropping out 

Level 1: Cadet
Level 1: Cadet

My online button is magenta since Wednesday and internet service has been very substandard  how do so I fix this

Level 1: Cadet

Internet constantly drops out. Could be 10 times a day could be 50 times a day. Trying to do my online shopping and it dropped out at least 30 times in the space of about an hour. It only drops out for less than a minute but it happens all the time. ...

Level 1: Cadet
Level 1: Cadet

We have an outage in middle cove( since at least 6am) but Telstra app says no outage. Ran all the tests. No luck. Waited on hold for tech support for 1.5 hours before giving up.  Tried an hour later. Same and this time Telstra messages said extra lon ...

Level 1: Cadet

Telstra Cable seems to be having dhcp issues. Cable "Adapter" connects but dhcp not responding.  

Level 2: Rookie

Hi All, Woke up this morning to find the cable broadband WAN connection is down again in Main Road, Wellington Point, QLD 4160. I went through all the steps to check things at my end and it is definitely something downstream. Is anyone else having is ...

Level 1: Cadet

Anyone else in 4216 having issues with their cable broadband?

Level 1: Cadet

Have Telstra cable with Foxtel bundle for years. Just switched to NBN. No change in the bundle. Connection seems good but Foxtel now says I have the wrong smart card inserted in the set-top box. So no Foxtel for me. 

What's going on?

Level 3: Gumshoe

Hi All, In the last week I have had 71 NBN Outages totaling 153 minutes of downtime. It seems to be short outages of less than 3 minutes and it doesn't allow the Next Gen modem to switch to mobile as it reconnects so quickly. I am in Rowville in SE M ...

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