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Tempo58
Level 5: Eagle Eye

Having dealt with IT & Comms for over 25 years, I was amazed and disgusted at how one of my clients was treated recently when switching from ADSL to NBN in our local rural region of central Victoria.Firstly, my clients are elderly (in their 70's) so ...

Unhappytoday
Level 1: Cadet

my smart modem has been on mobile data for a while now, tried resetting modem etc etcchecked for service outages and turns out there is an cable outage in my area.Yet telstra sent me an abusive text today saying that if i don't 'fix' my modem due to ...

steve_finlay
Level 3: Gumshoe

I have a Telstra Gen 2 modem connected to a Linksys Velop mesh router system.Last night when the NBN went offline the Telstra modem switched over to mobile mode.While in this mode the Velop system went offline but a wifi device connected to the Telst ...

nlevey
Level 1: Cadet

Telstra sucks, I have had enough after 15+ years with 4 accounts I want out.24/7 app is rubbish, NBN speed is crap, mobile coverage OK, dealing with a moron in an overseas call center is over rated aswell.Totally over the Telstra crap service at a pr ...

Junglebumm
Level 4: Private Eye

So after 9 months and many hours on the phone to the countries biggest isp...............they don't care. Nbn co isn't even provoked into action by the countries biggest isp . I'm told  by Telstra that 60 plus drop outs a day is perfectly acceptable. ...

Austin8
Level 1: Cadet

bewildered11
Level 1: Cadet

I am in the process of switching from Internode ADSL to Telstra ADSL. The modem was supposed to arrive last week but due to some problem with Toll Couriers, it has not arrived. Today my ADSL stopped working. I phoned Internode and they said that Tels ...

leenooks
Level 1: Cadet

Hi, how can I break up my /56 IPv6 into smaller /64 subnets for use with downstream equipment? IE:I have the smart modem connected to NBN (over HFC) - it gets a /56.The wifi and ethernet ports are on the first /64 of that /56.I want to route another ...

Jakey028
Level 1: Cadet

Ever since i got my new modem and NBN i have not been able to play any xbox 360 games on my xbox one. Is this an issue on my end or what?  ThanksJake

swen57
Level 1: Cadet

telstra refuses to even acknowledge my calls

AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

Sam8869
Level 1: Cadet

I had used a cable network for home broadband service. During that time I was satisfied Telstra service. However, they insisted to transfer me to NBN network recently. And after that, the service quality goes poor! Even though the cost goes up! These ...

KRask
Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Nimrod
Level 1: Cadet

I have just subscribed to Telstra Velocity, but in setting up my account Telstra has misspelt my user name. This led to a failure to connect. Now that the misspelling has been discovered, the Telstra solution is that I change my user name to the miss ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

RubyRugg
Level 1: Cadet

If I change my ISP can I still keep my bigpond email address, we will still retain our two Telstra Mobile accounts

AYT
Level 1: Cadet

Hi,I've just got my Telstra NBN (HFC) connected on Monday (03/02/2020) with a Smart Modem Gen 2 (Arcadyan LH1000) and I've already experienced 5 dropouts in the past 3 days, please see below:February 5, 2020, 02:47 AM AEDT, 6 mins February 5, 2020, 0 ...

cborn
Level 2: Rookie

I just received an email from Telstra which started off with:Your Telstra Smart Modem has been connected to Telstra's mobile network for 8 daysHi,We've contacted you over the last week because your Telstra Smart Modem is still connected to Telstra's ...

Markph01
Level 1: Cadet

i run several speed tests direct from ethernet connected Telstra modem and on average only get 2.5 m/bit download speed, Telstra says speed for ADSL2+ should be up to 20m/bit. this is way off the mark. Telstra speed diagnostic test says this is ok fo ...

nlevey
Level 1: Cadet

Telstra sucks, I have had enough after 15+ years with 4 accounts I want out.24/7 app is rubbish, NBN speed is crap, mobile coverage OK, dealing with a moron in an overseas call center is over rated aswell.Totally over the Telstra crap service at a pr ...

Junglebumm
Level 4: Private Eye

So after 9 months and many hours on the phone to the countries biggest isp...............they don't care. Nbn co isn't even provoked into action by the countries biggest isp . I'm told  by Telstra that 60 plus drop outs a day is perfectly acceptable. ...

Austin8
Level 1: Cadet

Jakey028
Level 1: Cadet

Ever since i got my new modem and NBN i have not been able to play any xbox 360 games on my xbox one. Is this an issue on my end or what?  ThanksJake

Legosolar
Level 1: Cadet

I have FTTN so copper line to my house.A storm on Tuesday night appears to have fried my modem. The wifi works but all the ethernet ports and the NBN port connection are dead. I put in a new modem and connected it up (Fritzbox - lots of good logging) ...

PUBGSEA
Level 1: Cadet

Hi there, I am a PUBG gamer, I started to use Telstra ADSL just 1 week ago for my new house. When I play Oceania which is Australia server it is really good. Also when I play on SEA server it only around 110 to 120 ping which is still playable for me ...

idontknowhy
Level 1: Cadet

I have not had ADSL connected since the 18-12-2019 it is now the 19-02-2020 . Telstra blame it on a network outage ( network card or something) In the area and continuously change the finish line as to when the repairs will be made . I don’t think th ...

PV5
Level 1: Cadet

Our Telstra internet and Foxtel service has not been working for 13 consecutive days.The customer service from Telstra has been diabolical. 
Still no resolution despite numerous calls and hours spent speaking to overseas call centres.Technicians have ...

Alande
Level 1: Cadet

Hi, I am very happy with my customer service experience today however I can't leave a rating for the team member, can this option be accessed using my order ID?

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Moderator

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