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ClintJC
Level 1: Cadet

Within my account I keep clicking on 'Add' to enable speed boost but nothing ends up happening. Have been doing this for about a week. Is there another way to enable this? I'm on velocity and on FTTH (not NBN). Really just wanted to see if I noticed ...

Minispiderr
Level 1: Cadet

Hi,

I have got my second NBN bill and its "again" charging me for my old connection which was disconnected by Telstra (cable) as well as my new NBN connection and I can't find a way to connect with Telstra support to sort it out and keep paying it to ...

Saltech
Level 1: Cadet

We moved yesterday and have the NBN and the black box already at this property.  Apparently my call is not urgent and no one will talk to me.  I am an accountant my clients need me urgently to lodge BAS .  Do I need a service calll?  Can’t we just pu ...

netshep42
Level 1: Cadet

Since January I have tried and tried to change my father's landline number to my name with no success. I filled out the required form at the Telstra Shop and was told it would happen with no luck. My dad got billed. I phoned Telstra and they said the ...

Patxx
Level 2: Rookie

Is anyone else experiencing delays to online NBN upgrade orders? I ordered an upgrade on Sunday 22nd March .. received a confirmation email and reference number .. but I'm unable to track the number as it starts with "NA" and isn't recognized .. any ...

strop1
Level 1: Cadet

I put a order in last week to sign up to telstra. Is anyone still working there with this coronvirus happening. Haven't heard back from them. Got a NA******** order reference number but thats all I have heard.Just wonderingThanks

TEJ17
Level 1: Cadet

I received a sms notice of an outage for 3 hrs on 5th April - did not happen On 6th April I had no internet connection but after some fiddling got the modem to blue light standby status (5Mbps) - Tried 24x7 chat, self diagnostics, phone in all withou ...

whoamiiiiiiii
Level 1: Cadet

so my grandma would like wifi she would use it for telstra tv and her ipad and iphone im not sure what would be best suitable/affordable for her  help would be very appreciatedddddddd

COVID-19
Level 1: Cadet

How do I find out the cancellation of contract fees and early termination fees? I cannot speak to anyone at Telstra to get a straight answer. 

Char75
Level 1: Cadet

I have moved interstate and want to put  reconnect my internet at my new address

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

felicitysielaff
Level 1: Cadet

Need internet

Ballina_Bob
Level 2: Rookie

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

zhuenxxx
Level 1: Cadet

I've tried to restart my wifi, tv and factory rest but they didn't work. My password was correct but I couldn't even connect to the wifi, the wifi icon will continue to circulate for a while and then failed to connect. My tv can connect to a mobile h ...

Minispiderr
Level 1: Cadet

Hi,

I have got my second NBN bill and its "again" charging me for my old connection which was disconnected by Telstra (cable) as well as my new NBN connection and I can't find a way to connect with Telstra support to sort it out and keep paying it to ...

Saltech
Level 1: Cadet

We moved yesterday and have the NBN and the black box already at this property.  Apparently my call is not urgent and no one will talk to me.  I am an accountant my clients need me urgently to lodge BAS .  Do I need a service calll?  Can’t we just pu ...

netshep42
Level 1: Cadet

Since January I have tried and tried to change my father's landline number to my name with no success. I filled out the required form at the Telstra Shop and was told it would happen with no luck. My dad got billed. I phoned Telstra and they said the ...

strop1
Level 1: Cadet

I put a order in last week to sign up to telstra. Is anyone still working there with this coronvirus happening. Haven't heard back from them. Got a NA******** order reference number but thats all I have heard.Just wonderingThanks

whoamiiiiiiii
Level 1: Cadet

so my grandma would like wifi she would use it for telstra tv and her ipad and iphone im not sure what would be best suitable/affordable for her  help would be very appreciatedddddddd

COVID-19
Level 1: Cadet

How do I find out the cancellation of contract fees and early termination fees? I cannot speak to anyone at Telstra to get a straight answer. 

Help2020
Level 1: Cadet

Why has the Internet in Doncaster been down or intermittent for a week. No answers from Telstra apart from -there is an outage in your area - it will be fixed in x hours.still yet to be resolved 

WenxuanWu
Level 1: Cadet

I applied for my NBN Internet service one month ago, it's said a technician will come to my house on the 10th of March. Then a phone call tells me there is some NBN issues with my area. NBN service will be activated by 6th of April. But still, now th ...

Hoca
Level 1: Cadet

installed but doesnt work, still on cable...how to transfer to nbn??

BTH2
Level 1: Cadet

I am a Tafe student studying online and up until yesterday I had no problem logging into the Tafe portal. Suddenly when I try to login to my course on my laptop (which I have been able to do for the past almost 18 months) I can no longer get in and i ...

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