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Level 2: Rookie

Just need some quick clarification on this. I'm signed up for Telstra NBN, new customer. So far four Telstra people have given me four different answers. I have my Telstra Smart Modem Gen 2 already. NBN connection box due tomorrow. The Four answers t ...

Level 1: Cadet

Hi. First time trying to use apple tv to mirror laptop since nbn installation.  Not working.  Any ideas? 

Level 4: Private Eye

I often see this error message when browsing Crowdsupport ..."request entity too large" Doesn't seem to matter what browser I use. I also am often unable to reply to posts.. getting a red bar saying:Sorry, unable to complete the action you requested. ...

Level 2: Rookie

We are having constant dropouts/disconnects and slow speeds in Midland 6056 for the past 2 days. It's been difficult to get anything done online. Was wondering if there are any issues in the area and when it will be fixed? Thanks

Level 1: Cadet

Hi. I have had a slow velocity service all week which has made it impossible to stream or go online. I have not used all my data allowance. I have turned off all boxes multiple times and even connected directly into the Smart Modem with zero change. ...

Level 1: Cadet

So our old PC running windows 7 connects to the modem via a Ethernet cable,  it is he only way we can connect to the internet, our download speeds wirelessly are 40-60mb/s . When we do a speed test on the compouter using Ethernet we get between 4-8mb ...

Level 2: Rookie

Hi everyone,
Up until 4 days ago my new NBN 50/20 connection was working perfectly. Now I’ve noticed my upload speed has dropped to 5mbps consistently like it has been throttled. I noticed this issue while trying to upload files to a server at my work ...

Level 2: Rookie

Have tested line and got tech desk. Keep getting new fix date. Now nearly 3 days and now they are saying won't be fixed until 16th. Really bad support.

Level 2: Rookie

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

Level 3: Gumshoe

I’m attaching smart devices, and some don’t connect, and those are meant to use only 2.4, so I’m wondering if this is the problem.

Level 2: Rookie

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

Level 1: Cadet

I am using Telstra Gateway Max TG799vac. When looking at Traffic Monitor graphs, the vertical axis legend is "MB" or "KB". The horizontal axis is time. As the graph rises to a peak and then falls to zero, the data usage must be a rate (eg MB/s) or mu ...

Level 1: Cadet

I'd like to know if connecting my Smart Modem 2 + Telstra-branded HFC modem is going to trigger an automatic migration to NBN? The smart modem packaging suggests it will. I don't want to trigger the migration yet, but want to use the modem 4G backup ...

Level 9: Captain

Just noticed we've apparently been switched over to NBN from ADSL.How do these stats look?Anything to be concerned about? Any suggestions?  DSL StatusUp
DSL Uptime
35 minutes 33 seconds
DSL Type
DSL Mode
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line ...

Level 2: Rookie

Can anyone help me set up Parental Controls? Specifically for time restrictions on different devices.  On Telstra Gateway Modem (NBN) it's about 6 - 8 months old.  I tried to set up restrictions on My Account > Telstra Broadband Protect > add ons.  I ...

Level 1: Cadet

Where can I change my adsl line profile?Telstra is constantly setting me on a high-margin profile while the standard line profile is working fine and is 1Mb/s faster! Trying to reduce line errors by worsening the speed even more?I am on real 6Mbit/s ...

Level 4: Private Eye

Is this noise margin considered low for FTTN? 

Level 9: Captain

Just logged onto my account and found out we're apparently due to get connected to NBN (FTTN) on Wednesday.States on Order - Your attendance won't be required and then states in How to Prepare that we must be home.Anyone know which is it?Be nice if t ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 1: Cadet

I am getting really annoyed at not being able to open certain sites such as Dan Murphy's, Liquorland, The Lott Golden Casket..... there are many more. I have power cycled my gateway modem and even hard reset back to factory settings. I can't reach th ...

Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia ( to an other server. The site was purchased from netregistry ( ...

Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

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