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Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

thompson229
Level 1: Cadet

My wifi stopped working 2 days ago. I have spoken to Telstra they asked me to do a reset. now the internet appears to be working but the wifi password won't let us in. the original password  no longer works. help.

Mark4035
Level 1: Cadet

Hi, Over the past day we've had 2 devices, a HP Laptop and a Microsoft Xbox that will no longer connect to the Internet via WiFi through our home cable modem. Ethernet connections are working fine, and 5 other devices all connect fine via WiFi and ca ...

Shajib
Level 1: Cadet

Hi, I have moved to my new place and requested for connection move, which was not completed yet. But my order status on my telstra app it is saying that order has been completed, which quite strange. Also there is no NBN box inside my new place(unit) ...

ClintJC
Level 1: Cadet

Within my account I keep clicking on 'Add' to enable speed boost but nothing ends up happening. Have been doing this for about a week. Is there another way to enable this? I'm on velocity and on FTTH (not NBN). Really just wanted to see if I noticed ...

tpw123
Level 1: Cadet

I ordered a new nbn service through the chat on 16th March and I was given an order number. I was told by the online sales person then that I should get everything up and running by 1st April. However, I've not received any email since and the order ...

anyonehome
Level 1: Cadet

Hi, I've moved to a new house and will no longer need my landline or internet as my partner is moving her account across to this new house (keeping my mobile ph account). I can neither get through via phone or using any online link, app anything to a ...

MaxSophie
Level 5: Eagle Eye

We have a NBN HFC connection with a home-phone VOIP connection via Telstra. Over the past few weeks we've started to notice a crackle in the phone line after being on a call for say 10 minutes. The Telstra Smart Modem Gen2 (Arcadyan) has it's phone-o ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

felicitysielaff
Level 1: Cadet

Need internet

Ballina_Bob
Level 2: Rookie

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

zhuenxxx
Level 1: Cadet

I've tried to restart my wifi, tv and factory rest but they didn't work. My password was correct but I couldn't even connect to the wifi, the wifi icon will continue to circulate for a while and then failed to connect. My tv can connect to a mobile h ...

Shajib
Level 1: Cadet

Hi, I have moved to my new place and requested for connection move, which was not completed yet. But my order status on my telstra app it is saying that order has been completed, which quite strange. Also there is no NBN box inside my new place(unit) ...

ClintJC
Level 1: Cadet

Within my account I keep clicking on 'Add' to enable speed boost but nothing ends up happening. Have been doing this for about a week. Is there another way to enable this? I'm on velocity and on FTTH (not NBN). Really just wanted to see if I noticed ...

anyonehome
Level 1: Cadet

Hi, I've moved to a new house and will no longer need my landline or internet as my partner is moving her account across to this new house (keeping my mobile ph account). I can neither get through via phone or using any online link, app anything to a ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

GALSTON61
Level 1: Cadet

We have existing "damaged" cabling alongside the driveway, which is 200m from the street. Telstra strung a temporary line along the fence line as it was the easiest way to fix for the short term. However the fence is due to be torn down and replaced ...

Grainger
Level 1: Cadet

I live in Belgrave South andinternet Yesterday. Landline is working.Does anyone else have the same problem? With home schooling and doing some work from home this is awkward'

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Jacqui14
Level 1: Cadet

I’ve been on hold for over 2 hours! Are Telstra actually open? The automated message at the start said wait time of over 20 minutes?

prateek1802
Level 1: Cadet

I need to disconnect my Telstra NBN. Been trying to connect with the customer care but am not able to. Would be great if someone could point me in the right direction. Thanks

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