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Nellyo
Level 1: Cadet

No nbn network have spent days on phone to Telstra,have a fault line please reply asap

Ktjack
Level 1: Cadet

I used to be on adsl2 and now I am only on ADSL, and our internet is rubbish. I h ave why I also thru my smart can 2 modem. But it's all rubbish. Anyone she'd any light pleas

DaveMullahey
Level 2: Rookie

Can I increase my speed for 1 month ?

DocJC
Level 1: Cadet

Hi. Please could someone help. Recently when I open emails on one of my devices, I am no longer receiving the same emails on my other devices/pc. Previously if I opened my email on my phone or tablet, I would still receive them on my pc when I opened ...

Troyka
Level 1: Cadet

Hi there guys I've been having an issue for about a month now which seems to be getting worse.  The internet drops out on my router about 10 or 15 times a day.  It will run through the connection sequence on the router when it drops the connection an ...

VickieRoxburgh
Level 1: Cadet

I have just moved house and our internet is so slow. I can't even open a webpage. I tried troubleshooting at it tells me everything is fine. We are using the same modem we had at our previous place. I have tried chat, calling, phone back service and ...

Lacoste
Level 1: Cadet

Hi guys. I've just recently moved  houses and requested for a service transfer on March 28 but until now nothing. Now i totally I understand the delay because of whats happening around the world. Problem is, i am still being charged for the service t ...

Lou4lou
Level 1: Cadet

Hi I rang up and organised NBN to be connected to my new address I have just moved into. My new address was given and it is not the address on any of the documents you have provided  The connection address is a previous address from 21 months ago.

KapsJ
Level 2: Rookie

Hello, How can I reset my ADSL password? Call centre/chat all seems to be shutdown.  Thanks

Cameronlee
Level 1: Cadet

Just got NBN and upgarded to IQ4 via chat, I was promised no NBN installation but have been charged and no IQ4 installation but have been charged also $99 for the first year but have been charged $139 and they have just added on charges for 2 x IQ2 B ...

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

BlueMountains84
Level 2: Rookie

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

Hem_syd
Level 1: Cadet

Hello Expert, I need help to fix my newly NBN connection which migrated from ADSL today. Telstra Technician came and installed the NCD modem and connect with Telstra modem. As soon as he saw green and Blue lights he left the place saying his job done ...

Doug4907
Level 3: Gumshoe

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

Nellyo
Level 1: Cadet

No nbn network have spent days on phone to Telstra,have a fault line please reply asap

Ktjack
Level 1: Cadet

I used to be on adsl2 and now I am only on ADSL, and our internet is rubbish. I h ave why I also thru my smart can 2 modem. But it's all rubbish. Anyone she'd any light pleas

DaveMullahey
Level 2: Rookie

Can I increase my speed for 1 month ?

DocJC
Level 1: Cadet

Hi. Please could someone help. Recently when I open emails on one of my devices, I am no longer receiving the same emails on my other devices/pc. Previously if I opened my email on my phone or tablet, I would still receive them on my pc when I opened ...

Troyka
Level 1: Cadet

Hi there guys I've been having an issue for about a month now which seems to be getting worse.  The internet drops out on my router about 10 or 15 times a day.  It will run through the connection sequence on the router when it drops the connection an ...

Lacoste
Level 1: Cadet

Hi guys. I've just recently moved  houses and requested for a service transfer on March 28 but until now nothing. Now i totally I understand the delay because of whats happening around the world. Problem is, i am still being charged for the service t ...

KapsJ
Level 2: Rookie

Hello, How can I reset my ADSL password? Call centre/chat all seems to be shutdown.  Thanks

Cameronlee
Level 1: Cadet

Just got NBN and upgarded to IQ4 via chat, I was promised no NBN installation but have been charged and no IQ4 installation but have been charged also $99 for the first year but have been charged $139 and they have just added on charges for 2 x IQ2 B ...

woridad
Level 1: Cadet

I got around to placing my order to changes from ADSL over to NBN 1st week of March and received e-mail c/w order number and advise that Telstra NBN Account Manager would contact me once the order was complete.Initially I was under the impression tha ...

mb676
Level 1: Cadet

Hi, Need to talk from someone from support as i can't get through to talk to someone and there is no chat help.I have a new NBN connection from the 26th and the router is not synchronizing.i have rebooted the router and re-seated the cables but no lu ...

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