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EHN
Level 1: Cadet

Telstra is running tests. But will I get a refund or be compensated for slow internet "service"? 

ClintJC
Level 1: Cadet

Within my account I keep clicking on 'Add' to enable speed boost but nothing ends up happening. Have been doing this for about a week. Is there another way to enable this? I'm on velocity and on FTTH (not NBN). Really just wanted to see if I noticed ...

Aus_Jock
Level 1: Cadet

Hi All, I’m a newbie, please forgive any etiquette faux pas.I’m a standard cable customer and have theoretical 100/5 Mbps download/upload speeds. I have never got close to this, but would regularly see 30-40 Mbps and the occasional 60Mbps on download ...

asdf123456
Level 1: Cadet

I'm getting NBN internet dropouts. Is that normal? if not, how do I fix it?

tytang
Level 1: Cadet

after configured the smart modem as slave, can connect to WIFI network, but still no internet

jdh2020
Level 1: Cadet

Hi All, hoping someone can help me since I cannot access pokerstars.com due to timeout issue (error: This site can’t be reached pokerstars.com took too long to respond). I can access on mobile but not thru home cable despite access to all other poker ...

Sccc322
Level 1: Cadet

I placed an order for a new home Internservice on 12 February and received the modem 2 weeks later. However the modem is always on backup mode and it's been like this for over 1 month. I don't even know what the solid green light looks like on my mod ...

Montaza
Level 5: Eagle Eye

Over the past few days have found that I can't download articles from the Australian and other similar newspapers when using my main computer.The article appears briefly then flashes off and on and then nothing but a message to say it has failed. I s ...

hhhhhhhhhhhhhhg
Level 1: Cadet

I requested to move house and have a technician come out to install my internet. I did not receive a confirmation for the date I requested and have not been able to connect over the phone (I waited 2 hours, and I understand it is hard during the age ...

Saltech
Level 1: Cadet

We moved yesterday and have the NBN and the black box already at this property.  Apparently my call is not urgent and no one will talk to me.  I am an accountant my clients need me urgently to lodge BAS .  Do I need a service calll?  Can’t we just pu ...

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

felicitysielaff
Level 1: Cadet
Ballina_Bob
Level 2: Rookie

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

zhuenxxx
Level 1: Cadet

I've tried to restart my wifi, tv and factory rest but they didn't work. My password was correct but I couldn't even connect to the wifi, the wifi icon will continue to circulate for a while and then failed to connect. My tv can connect to a mobile h ...

asdf123456
Level 1: Cadet

I'm getting NBN internet dropouts. Is that normal? if not, how do I fix it?

jdh2020
Level 1: Cadet

Hi All, hoping someone can help me since I cannot access pokerstars.com due to timeout issue (error: This site can’t be reached pokerstars.com took too long to respond). I can access on mobile but not thru home cable despite access to all other poker ...

Montaza
Level 5: Eagle Eye

Over the past few days have found that I can't download articles from the Australian and other similar newspapers when using my main computer.The article appears briefly then flashes off and on and then nothing but a message to say it has failed. I s ...

hhhhhhhhhhhhhhg
Level 1: Cadet

I requested to move house and have a technician come out to install my internet. I did not receive a confirmation for the date I requested and have not been able to connect over the phone (I waited 2 hours, and I understand it is hard during the age ...

strop1
Level 1: Cadet

I put a order in last week to sign up to telstra. Is anyone still working there with this coronvirus happening. Haven't heard back from them. Got a NA******** order reference number but thats all I have heard.Just wonderingThanks

whoamiiiiiiii
Level 1: Cadet

so my grandma would like wifi she would use it for telstra tv and her ipad and iphone im not sure what would be best suitable/affordable for her  help would be very appreciatedddddddd

COVID-19
Level 1: Cadet

How do I find out the cancellation of contract fees and early termination fees? I cannot speak to anyone at Telstra to get a straight answer. 

Help2020
Level 1: Cadet

Why has the Internet in Doncaster been down or intermittent for a week. No answers from Telstra apart from -there is an outage in your area - it will be fixed in x hours.still yet to be resolved 

WenxuanWu
Level 1: Cadet

I applied for my NBN Internet service one month ago, it's said a technician will come to my house on the 10th of March. Then a phone call tells me there is some NBN issues with my area. NBN service will be activated by 6th of April. But still, now th ...

Hoca
Level 1: Cadet

installed but doesnt work, still on cable...how to transfer to nbn??

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