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cehart01
cehart01
Level 2: Rookie
yesterday

Cable Disconnection

As per a Telstra/NBN notification I was advised that my existing connection would be terminated early November, based on this I have placed an order in with a rep through the phone.  When I queried about the timeframe as to whether I have left enough ...

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perkulator1
perkulator1
Level 1: Cadet
yesterday

Wifi but no internet connection for some but not all devices

Hi,We have recently had our NBN installed but we are experiencing problems connecting to the modem. One android device always works via wifi but all other devices can connect to wifi but can not access the internet. When I turn the modem off and on, ...

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Rapier888
Rapier888
Level 1: Cadet
4 hours ago

Telstra Gen 2 modem intermittently loses ethernet connection

Hi,I am having intermittent dropouts on my NBN connection which cause the modem to switch back and forth from Ethernet to Mobile network making the internet inaccessible.The dropout only lasts about a second but it is enough to trigger the modem to s ...

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Docca
Docca
Level 2: Rookie
Saturday

Certain pages not working when connected to NBN

Hi all,
I have ongoing issues trying to access facebook through my laptop (Chrome) and Google Pixel mobile (app). It is evident to me that it has to do with my NBN connection and when I change the connectin to my mobile provide either through hotspot ...

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Scooby45
Scooby45
Level 1: Cadet
yesterday

Unexplained data usage

For many years, my ADSL was used, amongst other things, to watch Netflix.
Never at any stage did I run out of data (around 40 GB per month)Since moving to the NBN, I have used two of my 200 GB top ups.I can compare side-by-side, my Netflix viewing wit ...

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Jasperoz
Jasperoz
Level 3: Gumshoe
a month ago

How do I get my complaint Sr 1-2131032547534 seen to? The Case Manager is useless.

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cazzah
cazzah
Level 2: Rookie
Friday

Waiting for NBN FTTC and Telstra connection 4 months

In June I signed up and promptly received Smart Modem and NBN box. Ever since then I have had numerous phonecalls to Telstra and NBN regarding my new account. At first it began with order pending so I wait and wait started contacting them re: when it ...

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Shan76
Shan76
Level 1: Cadet
Monday

Constant NBN dropouts

After many years of reliable Telstra cable, I recently made the huge mistake of migrating to Telstra NBN.I have now suffered NBN for 30 days and since day 1 I have been experiencing very frequent connectivity dropouts which last for 3-10 minutes each ...

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Ozmica1
Ozmica1
Level 1: Cadet
Tuesday

Weird Speedtest results

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

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C3PO
C3PO
Level 2: Rookie
Monday

Request Entity Too Large

Does anyone else get this type of response when navigating around this website or clicking on links returned in google search results in either IE, Firefox or Chrome!?Request Entity Too LargeThe requested resource /t5/Home-Broadband/Unable-to-access- ...

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Jasperoz
Jasperoz
Level 3: Gumshoe
a month ago

How do I get my complaint Sr 1-2131032547534 seen to? The Case Manager is useless.

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Paulaust
Paulaust
Level 2: Rookie
June

HFC cable speed before and after NBN installation

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

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dmsluma
dmsluma
Level 1: Cadet
Saturday

Velocity Technician Activation

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

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thomo_77
thomo_77
Level 2: Rookie
a week ago

How to optimize internet for gaming while someone is streaming netflix?

Hello, As the title suggests what methods are available to try and make gaming stable while soemone is streaming netflix? Im not talking about basic stuffsuch as eth cable and wwhatnot. When trying to play online games everything jitters every 5-7 se ...

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Trots1
Trots1
Level 1: Cadet
a week ago

Latest firmware version of telstra arcadyan modem

What is the latest version for the gen 2 arcadyan modem.

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Max2143
Max2143
Level 1: Cadet
a week ago

Telstra unable to enable premium speed boosts?

Hello, An NBN engineer was at my house recently and tested my line at 65Mbps. I asked Telstra if I  could buy the premium speed boost add-on but was told that they could not apply it because "some customers are not getting the speed they want". Has a ...

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einrebell
einrebell
Level 2: Rookie
August

Velocity exchange upgrades

Can anyone shed a light on when velocity exchange upgrades are likely to be completed by? I've seen threads on here from last year suggesting they should have been completed by around this time but velocity support team seems to have no idea on when ...

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abthomp
abthomp
Level 10: Junior Detective
a month ago

Erratic speeds and drop outs NBN FTTN

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

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abthomp
abthomp
Level 10: Junior Detective
3 weeks ago

Phone line to Gen 2 Smart Modem via surge buster???

If I run the incoming line to my modem via a surge buster to potentially protect the modem against surges/lightning is it likely to cause issues?

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Powwow
Powwow
Level 1: Cadet
3 weeks ago

Set up of NBN on Telstra Chat - Personal information

On "Chat to Purchase" the NBN, did anyone get asked for personal information like:

• Number of Dependents
• Occupation
• Name and Contact Number of your current Employer
• Years and months with your current employer
• Years and months with your previous e ...

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Scooby45
Scooby45
Level 1: Cadet
yesterday

Unexplained data usage

For many years, my ADSL was used, amongst other things, to watch Netflix.
Never at any stage did I run out of data (around 40 GB per month)Since moving to the NBN, I have used two of my 200 GB top ups.I can compare side-by-side, my Netflix viewing wit ...

  • 31 Views
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Ozmica1
Ozmica1
Level 1: Cadet
Tuesday

Weird Speedtest results

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

  • 38 Views
  • 0 Replies
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JudgeJudy
JudgeJudy
Level 2: Rookie
2 weeks ago

Cable internet slow/unusable at Pennant Hills.

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

  • 92 Views
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crazy123456
crazy123456
Level 5: Eagle Eye
2 weeks ago

How do I get my service activated?

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

  • 100 Views
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budgoi
budgoi
Level 1: Cadet
2 weeks ago

Telstra Smart Modem and Voice Extender

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

  • 103 Views
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Lenny8
Lenny8
Level 1: Cadet
4 weeks ago

How is this my fault?

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

  • 159 Views
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z3019494
z3019494
Level 1: Cadet
a month ago

Telstra Cable - Liberty Grove 2138 - slow speeds

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

  • 202 Views
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sandman61
sandman61
Level 1: Cadet
a month ago

Skype for Business not working on NBN

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

  • 208 Views
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BigpondMailUser
BigpondMailUser
Level 1: Cadet
August

Error messages APPEND CassdbDatabaseError 134/6 with BigpondMail

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

  • 265 Views
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Francine
Francine
Level 2: Rookie
August

Internet

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

  • 260 Views
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