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Level 1: Cadet

where do I find server settings for my email account

Level 1: Cadet

HiI am having issues with some websites not loading netflix,,, etc and even telstra website  not working. But Facebook, Youtube, google, gmail works fine If I reset modem back to factory settings it starts working for few d ...

Level 2: Rookie

Hi all.

So a little over a month or so ago, NBN dropped by and installed the little black NBN box which took my Telstra Smart Modem Gen 2 from back up mode to full connection. But since then it drops out almost daily.

Only today I've had it drop out 3 ...

Level 1: Cadet

Have this week been migrated from a cable service to the new nbn we are experiencing drop out and slower speed than that of our previous Telstra cable service. APPRECIATE there may be teething issues but I will be very proactive in lobbying all if th ...

Level 1: Cadet

I have spent about 6 hours in the last 2 weeks attempting to get my internet nbn restored and each time tech support assures me it will be restored within 24 to 48 hours. It’s been Groundhog Day since then and my next 48 hours has gone by with no int ...

Level 1: Cadet

Trying to connect an Android One device (XIAOMI MI A3) to my Telstra Smart Modem Gen 2, it saved the details but doesn't try to obtained an IP address. The device can connect to other mobile hotspot or wifi. The SSID and password are correct. Any ide ...

Level 1: Cadet

Hi I am getting the following error on the broadband protect"We couldn't process your request because of a network error. Try again, or if you need help," It is very frustrating. As suggested by many posts I removed broadband protect and waited 1 hou ...

Level 1: Cadet

My internet was upgraded from dsl 8Mbps running at 1 to 3Mbps top speed of 400kb/s to the new NBN when they installed nbn in Victoria Point. was running at 45Mbps 3mb/s and fine until a week ago when it started disconnecting. I received a few scam ca ...

Level 1: Cadet

Ok so here goes, modem drops out 5 times minimum a day, literally on a daily basis. You call good old tech support, they do the good old diagnostic bla bla bla, and it’s great for a short period then BAM it’s back out again. (I’m literally a pro of d ...

Level 1: Cadet

Summary: Was getting 95/35Mbps, now getting 95/0.3Mbps, have tried all the things, how do I get a NBN tech to come out and look at my line?  --- I was REALLY happy with our new NBN connection (HFC) and we were getting a consistent 95Mbps download and ...

Level 1: Cadet

My internet was upgraded from dsl 8Mbps running at 1 to 3Mbps top speed of 400kb/s to the new NBN when they installed nbn in Victoria Point. was running at 45Mbps 3mb/s and fine until a week ago when it started disconnecting. I received a few scam ca ...

Level 2: Rookie

Been having constant dropouts. Anyone able to comment? 16.08.2019 20:24:10 TR069: Sending GetParameterValuesResponse
16.08.2019 20:24:10 TR069: Received GetParameterValues
16.08.2019 20:24:10 TR069: Sending GetParameterValuesResponse
16.08.2019 20:24:11 ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 2: Rookie

Have haven't been able to access a lot of sites the last couple of days, keep getting certificate errors using different browsers, same on the tablet which makes me think it's some sort of modem/telstra setting/fault. I have tried turning off the par ...

Level 2: Rookie

I'm a bit confused. Telstra advertise waiving the setup fee for NBN plans if you buy online. But then say fixed wireless is not available online and to call or go to a store. When calling I was informed that they do not have the authority to waive se ...

Level 2: Rookie

I'll keep it brief. Got connected to the NBN (FTTN 50/20 - Northern suburb of Perth) in February and all was working fine and dandy until about 5-6 weeks ago. Dropouts started to occur sporadically with some days seeing 15-20 dropouts and others only ...

Level 1: Cadet

Can anyone please tell me what is included in the NBN Conversion Kit (not connection kit). I have been told that is what is being sent for us to transfer from ADSL to NBN. Is there a new modem included.

Level 4: Private Eye

I have been keeping a regular record of my ping time and upload/download speeds since before I went onto Telstra Broadband FTN over a year ago. I did a test on the 1st of July, and my ping was in the previously normal range of 15-18ms and upload/down ...

Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Level 6: Bloodhound

When the NBN was first installed (FTTB + internal fibre optic network in the aoartment block) I was given Premium access (NBN-100) for the same price as NBN-50. If I recontract is that likely to remain at no extra cost or will Telstra try to add anot ...

Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

Level 1: Cadet

Can someone explain what each of the firewall settings do ? I’ve noticed that if I’m on medium I’m unable to run a Speedtest from Google and my Google WiFi doesn’t work as the app thinks the device is offline. I also found the a VPN client I’m testin ...

Level 2: Rookie

Today I was notified my internet connection was down. My TV likes to keep me informed.I have a HFC connection and since being placed on the nbn this has happened a couple of times before.Today was different.The connection went down and up and down et ...

Level 2: Rookie

Im currently trying to query my sync speeds and I've notice my SNR margin is quite high. Just wondering what this would indicate and if there would be a fix for both it and my sync speeds.

Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia ( to an other server. The site was purchased from netregistry ( ...

Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

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