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Level 2: Rookie

Outage in 4179 into 3rd day. $60.00 in mobile data and no end in sight. Wondering why I pay Telstra for their service. Lucky my contact is up, time to try another service provider.

Level 2: Rookie

When I try to perform a speed test of my NBN connection via the following error occurs via a pop up dialog box: Latency Test Error Could not connect to the test server. A firewall could be blocking the connection or the ...

Level 2: Rookie


How long does it take to get the NBN installed?  I signed up for a new NB service with Telstra about 4 weeks ago and have not heard anything further about a when it might actually be installed. 

Level 1: Cadet

I recently upgraded to the unlimited NBN plan which online summary indicated indicated Gen 2 Router with 4G backup was included however the CIS received from Telstra made no mention of this. Is the Gen2 modem only included for new customers or should ...

Level 1: Cadet

HeyFor work reason, I need to setup a VPN server in the V7610. I have followed this guide and the VPN is successfully connected from my mobile to the router.From the status page of the router, I can see login status, with a given virtual IP 192.168.1 ...

Level 2: Rookie

Placed an order for a new NBN service in February- about 4 weeks ago and have heard nothing at all since then. Telstra keeps sending me reminder emails about my plan, but no dates or times. It’s getting to be a bit of a joke!!

Level 1: Cadet

Hi have recently changed over to NBN, now I cannot connect my Chromecast. Apparently I need to turn off AP isolation?? Not sure how! Please help

Level 1: Cadet

My area became active for NBN on the 1st March 2019.
I'll be connecting to the NBN via FTTC. On the 5th March 2019, I went into a Telstra shop and spent 1 hour and 45 minutes with the staff member whilst they set me up for Telstra NBN.
It is now the 19 ...

Level 2: Rookie

Fixed Wireless NBN Finley NSW 2713 Our phone and internet keeps going down. Twice I have driven down to the NBN Tower. Twice I have observed workers up top changing over antennas. Then, when the internet and phone comes back, I jump on the telstra we ...

Level 1: Cadet

I went online to use multiple websites and found that Telstra is blocking them, there is no lawful reason behind these blocking because no DMCA notice has been sent to Telstra for the content on these websites and even if there was a request Telstra ...

Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Level 4: Private Eye

I have an internet service from TCL connected to a device in a suburb of Melbourne, and a trace route to it from my home internet (in another suburb of Melbourne) takes the following path - Melbourne - Adelaide - Perth - Singapore - Japan - Sydney - ...

Level 1: Cadet

Hello everyone, I'm not sure if my speeds are what they should be as I don't know how the distance to the line affects speeds exactly. Though I'm sure something isn't right as the speeds I'm getting are pretty abysmal. I'll post the line stats below, ...

Level 2: Rookie

I am a long time user of Bigpond cable (mainly due to no viable competition where I live) and we have been mostly very happy with our internet performance but recently it has gone downhill badly. If I speedtest it I get normal numbers but internet us ...

Level 2: Rookie

Telstra technician just helped me connect the cable and smart modem gen2 yesterday, and he told me the cable was not active so I have to use the 4G mobile mode to use Internet.
It was good until this afternoon, the mobile mode light kept “off” stat ...

Level 1: Cadet

Hi. Does anyone know if I can continue with cable internet if I cancel my Foxtel subscription? Other than sharing the Foxtel cable they are not seperate. Thank you.

Level 1: Cadet

Firstly the situation; my area has been without cable internet since last Thursday (we did get it back for a day and a half on Wednesday), most people probably blame Tel$tra but personally I think it was the Troglodytes installing NBN in the area lik ...

Level 1: Cadet

Hi,We regularly receive emails from Telstra advising of NBN Outages that we may experience. The most recent is for planned maintenance on 20 March between 7:00am and 3:00pm. Why are these planned events during business hours? Prior to NBN, any planne ...

Level 2: Rookie

Upload speed on my NBN FTTC connection is very slow.

Telstra's website states
On Telstra $90 Unlimited Internet Plan (my plan) that typical evening speeds should be:
Download 40Mbps
Upload 15Mbps

No issues with download speeds but my current upload speed ...

Level 2: Rookie

Placed an order for a new NBN service in February- about 4 weeks ago and have heard nothing at all since then. Telstra keeps sending me reminder emails about my plan, but no dates or times. It’s getting to be a bit of a joke!!

Level 2: Rookie

Why are you blocking If this is your PC brigade crusade why haven't you blocked facebook for streaming the video from beginning to end? Your knee jerk reaction does nothing to anyone motivated. See: The Streisand effect.

Is this a govern ...

Level 1: Cadet

I wish to set time limits for wifi access for my sons, allowing 1 hour after school from 3pm-4pm and then auto disconnect. Thanks in advance

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

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