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Rod49
Level 1: Cadet

I need to have the 40Mbs upload speed. On the Telstra website it states the following. Premium Evening Speed (only available on FTTP and HFC technology types). Upload - up to 20Mbps. Faster upload speeds (up to 40Mbps) may be experienced for an initi ...

Becs75
Level 2: Rookie

Hi, I've just received a new Smart Modem Gen 2 and the mobile signal light is flicking from orange to red, but the modem doesn't automatically switch to backup mode? The connected wifi devices just lose connection. Isn't the modem meant to switch to ...

RebelWhale
Level 1: Cadet

Hi, I have recently got NBN FTTN Technology Internet with unlimited internet.I did a speed test and it says the following.Can anyone tell me if this is a good speed for the NBN FTTN please.  I have no idea.31.4 Mbps Download speed18.3 Mbps Upload spe ...

bunsenwil
Level 1: Cadet

We received our NBN modem, etc and set it up just as all the Covid restrictions had a major effect. It is now saying the order was cancelled, and we cannot find a way to contact anyone who can fix the problem. We just get sent in circles...use the ap ...

Hmmmmmmmmm
Level 1: Cadet

My Telstra ADSL service hasn't worked properly for months. The 4G fallback is unusably slow and blocks ports that stop essential services that I need.  I have finally managed to arrange disconnection by talking with tech support, but I now want to di ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Cant
Level 1: Cadet

I need to get the starter internet bundle for my in-laws who are elderly and just moved to a retirement home and have no home phone or internet. My mother in-law is also having issues with her prepaid and wants to change this to the $30 value mobile ...

SpringHillBris
Level 1: Cadet

I received the hardware from Telstra a couple of weeks ago for the NBN network and have followed the instructions for self installation. Yes, I have followed the instructions, had others check what I have done, gone online to Telstra website and look ...

Funkymunkees
Level 1: Cadet

I use the Home Dashboard to control my home NBN/Broadband. I’ve just noticed that the Parental Control is not blocking porn sites on the high, medium or low setting after an incident with our son. It used to work really well, not sure how long it’s b ...

SallyJo
Level 1: Cadet

Mobile mode signal light off and mobile signal red on gen 2 Telstra smart modem. Won’t connect to iphone

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

Ballina_Bob
Level 2: Rookie

Hi,I am trying to have my Telstra Order for connection to the NBN FTTC completed.The Telstra Order Tracker is not allowing me to reschedule when the NBN Co tech can visit.Telstra is un-contactable by phone, email or online chat.How are we to contact ...

Chukka
Level 2: Rookie

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

felicitysielaff
Level 1: Cadet
CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

Rod49
Level 1: Cadet

I need to have the 40Mbs upload speed. On the Telstra website it states the following. Premium Evening Speed (only available on FTTP and HFC technology types). Upload - up to 20Mbps. Faster upload speeds (up to 40Mbps) may be experienced for an initi ...

Hmmmmmmmmm
Level 1: Cadet

My Telstra ADSL service hasn't worked properly for months. The 4G fallback is unusably slow and blocks ports that stop essential services that I need.  I have finally managed to arrange disconnection by talking with tech support, but I now want to di ...

Cant
Level 1: Cadet

I need to get the starter internet bundle for my in-laws who are elderly and just moved to a retirement home and have no home phone or internet. My mother in-law is also having issues with her prepaid and wants to change this to the $30 value mobile ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Hells82
Level 1: Cadet

Hi there I am unfortunately still on ADSL and I to get a better wifi connection around the house we bought a 5355 Gateway that should work on ADSL. 

Now everything I tried to set up on PPP settings as my username doesn’t seem to be working is there an ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Anthonny
Level 1: Cadet

I first requested a move order from my previous place to my new place on Feb 28. The order was set to be completed by March 7.  That day came and went. After about 15 phone calls to Telstra, over a period of two weeks, the issue was found to be a mis ...

Jamesun
Level 1: Cadet

From yesterday my internet is getting unstable!!! Last second is connected and next second become disconnected! It’s unbelievable! We paid most expensive fee in the world and get the worst internet! 

Jean2807
Level 1: Cadet

Please help! I just got this Smart Modem gen 2 earlier, I connected the DSL to the splitter and the modem The front light is BLUE, Phone is GREEN, Mobile Signal is YELLOW, Mobile Mode is GREEN, WAN/DSL NO LIGHT, Online is GREEN I tried restarting for ...

JZhou123
Level 1: Cadet

Hi all, I arranged for my cable service to be switched over to NBN, under the advice from Telstra, as they suggested that they would cut off cable in my suburb. I put the order through a month ago and I am still yet to receive the modem for NBN. I am ...

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