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Level 2: Rookie

I was previously on a $99 bundle and was getting speeds around 50Mbs on cable (not NBN)I changed to a $90 bundle together with speed boost,  and still the speed is always around 50Mbs in quiet times, a little less in peak times. Previously when on th ...

Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Level 1: Cadet

How many times do I have to contact to have my ADSL wifi broadband issues rectified in Wakerley 4154. I was told when I signed up I would have fast internet access, well after 3 modems in 6 months and not being able to access the internet for a week ...

Level 1: Cadet

It either doesn't load or when it does, it only has AFLW. What is going on?

Level 2: Rookie

What a mess Telstra are doing maintenance on all ADSL in the serpentine arrea ha e been with NO internet all Easter has anyone else had this problem

Level 1: Cadet

I am in Tamborine Queensland and since about January this year we have had constant internet drop out happening almost daily. As an example today it has dropped out about half a dozen times.
Not sure if it is coincidental but around January this yea ...

Level 1: Cadet

Telstra24 does not show any data used for broadband, only days used. This is on issue on IPAD and Samsung Mobile platforms. Was working last billing period but not current billing period. Have deleted and reloaded app with no fix.

Level 1: Cadet

Is nbn services in ashfield 2131 working?

Level 2: Rookie

I bought a brand new power board and plugged my Telstra Smart Modem in but now it won’t connect to Internet. I have an NBN connector to The Hybrid Fibre Coaxial (HFC). All lights are on but the connection to modem shows red light. My modem has link w ...

Level 1: Cadet

Hi - I am trying to manage our family screen time and having been trying to use telstra protect for a long time - with very limited success. I have the hours set up, so no one can access the internet after 10pm at night, but it has the facility to ov ...

Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Level 1: Cadet

Good morning, We have just been connected (successfully) to the NBN and no longer require the Telstra Netgear modem. Can it just be disposed of responsibly or does Telstra require it to be returned? Regards, David

Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

Level 8: Inspector

Is it a good idea to get our B2B alarm converted over to 4G prior to NBN actually becoming available?

Level 1: Cadet

Hi all. I have just moved into a new house, I am trying to figure out if this is a internet port?? Tried contacting Telstra but can't seem to get an answer as to what it is. Does this supply internet? If so, what type? If it isn't internet, what will ...

Level 1: Cadet

I have an account with Internode and am changing to Aussie BB for the NBN, but they tell me there is a 'complex' line issue which I believe to be our Fax Duet line, and cannot port my number until this is rectified/removed/disassociated. We had this ...

Level 2: Rookie

Have been generally running my IPTV box on my LG television without much issues using wifi from my home ADSL modem - Technicolor TG587n.v3. This week however unable to stream most of the channels with wifi, though able to stream using mobile hotspot. ...

Level 2: Rookie

Hey guys, quick q. I'm getting nbn installed today, I already have Telstra cable currently running with a coaxial port in the room with the modem. Will they need to get under the house again or do they just program/enable nbn on the same line and con ...

Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Level 1: Cadet

PLEASE could someone tell me just how long it takes for a Upgrade to be put on. I ordered a upgrade on the 12th of April. I have now spoken to 5 employees who have each told me 24 to 48 hours. By my calculations it has now been 288 hours. When I orde ...

Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

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