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Level 2: Rookie

Is anyone having issues with DNS servers for NBN on smart modem 2.. Spent over a hour on the phone and the guy couldn't diagnose it..did some research myself and narrowed it down to DNS issues.. I attempted to change the DNS manually on my laptop to ...

Level 1: Cadet

recently some of my devices not all are getting the wrong ip address range. should be 192.168.0...... but instead they are getting 192.168.5........ so no internet. I have tried resetting modem, disconnecting all devices then reconnecting to no avail ...

Level 1: Cadet

Hi, I have recently moved.The previous owners had Telstra ADSL I believe.We have requested NBN and it is in progress but they basically have to cut a new conduit.In the meantime I am using a WiFi Broadband Prepaid Modem solution.Would it be possible ...

Level 1: Cadet

Hi I’m am wanting to restrict Some websites for my children such as TikTok and  also have control on times during the day in which they can access the internet on their devices for example: ...I only want them to be able to access the internet on the ...

Level 2: Rookie

Absolute horrible NBN service. The technicians and the people at NBN prefers to run test while sitting on a computer and say the test passed so the connection is good to go. However, the appointment notes clearly says that the NTD box has problems an ...

Level 6: Bloodhound

with the supposed halving of the NBN speeds from 100 back to 50, is this going to be for everyone or only for those that can't get the 100Mbps speeds.  Where I am I can generally get around 95-99Mbps only on rare occasions does it drop lower than 95. ...

Level 1: Cadet

This is more comment than a question, but I want the 'crowd' to know about this. I live in a residential complex made of 16 x 2-3 bedroom units, a block of apartments and a share house. We all have the same street address. We got hit by lightning yes ...

Level 2: Rookie

Guys, we've been having problem estate-wide with no FTA for 2 weeks and counting now. How do we get this issue escalated? People have been calling Telstra Velocity support and was advised an initial resolution date .. then it was delayed again .. and ...

Level 1: Cadet

Hi my cable internet was disconnected with no warning or explanation by telstra on sunday. After hrs on the phone with them and 2 days later they have setup a new plan for me costing more than my old plan and this im told  will take at least 24hrs to ...

Level 1: Cadet

I had used a cable network for home broadband service. During that time I was satisfied Telstra service. However, they insisted to transfer me to NBN network recently. And after that, the service quality goes poor! Even though the cost goes up! These ...

Level 1: Cadet

Hi,I have an ADSL2+ connecttion with the Telstra Smart Modem Gen 2. Recently (possibly due to a lightning storm) the phone line (which plugs into the back of the modem) has horrendous static on it. I unplugged the modem from the wall, and plugged the ...

Level 3: Gumshoe

I have a Telstra Gen 2 modem connected to a Linksys Velop mesh router system.Last night when the NBN went offline the Telstra modem switched over to mobile mode.While in this mode the Velop system went offline but a wifi device connected to the Telst ...

Level 1: Cadet

I just got a phone call from someone claiming they were with the NBN saying my modem had unauthorised connections and needed me to be on my computer to  access the modem and deal with what ever the issue is. Is this a legit thing, or s should I just ...

Level 1: Cadet

telstra refuses to even acknowledge my calls

Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Level 1: Cadet

I have just subscribed to Telstra Velocity, but in setting up my account Telstra has misspelt my user name. This led to a failure to connect. Now that the misspelling has been discovered, the Telstra solution is that I change my user name to the miss ...

Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Level 1: Cadet

I am with Telstra ADSL. My street name has "Inlet" at the end. But Telstra system does not have it, so person who connected fudged it by making my address ending in "Street".Now, says I can connect nbn at the "Inlet" address. But, Telstra thin ...

Level 1: Cadet

Hi we have a order 1-2374962245610 did not process properly, because the delivery address is not completely right. So we called service center and be suggested that the order 1-2374962245610 will be cancelled by Telstra team, how about the status of ...

Level 1: Cadet

Why am i receiving this mobile txt message ?When there is No NBN in this area !!Hi we have added additional data to your Telstra Smart Modem back up to keep you connected while we fix your NBN service

Level 1: Cadet

What is the point of sending us NBN outage notifications if they are incorrect.  We were told that the NBN will be conducting maintenance on certain days twice and each time the outage occured on days different to the date in the notification. It onl ...

Level 1: Cadet

On the 18th of feb it was agreed that if i paid half a bill my service would be unshaped. Apparently the agent made an error in doing this and instead of my service unshaping sometime after its been in limbo for 7 days. I paid the rest of my bill on ...

Level 1: Cadet

I can't block youtube on my telstra broadband anymore. I've added it to my blocked websites lists and this used to do the trick - however when I restart my browser, there it is again.

Level 1: Cadet

Having line drop outs , have run the smart troubleshoot. I can get through the tests, it has found a line error.  however the button "I am ready to troubleshoot" , I cant click on it , it keeps giving a Javascript error  "TypeError: a.props.continue ...

Level 4: Private Eye

So after 9 months and many hours on the phone to the countries biggest isp...............they don't care. Nbn co isn't even provoked into action by the countries biggest isp . I'm told  by Telstra that 60 plus drop outs a day is perfectly acceptable. ...

Level 1: Cadet

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