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MaxSophie
Level 5: Eagle Eye

We have a NBN HFC connection with a home-phone VOIP connection via Telstra. Over the past few weeks we've started to notice a crackle in the phone line after being on a call for say 10 minutes. The Telstra Smart Modem Gen2 (Arcadyan) has it's phone-o ...

listerp
Level 1: Cadet

We haven't received prior notification although l see nbn is available from the rollout map. How long do we have toconnect

LisaHy
Level 1: Cadet

I’ve recently moved and had to ‘order’ my internet move online. They made a time for the technician to come but I had to reschedule due to work. The email said I can’t reschedule online and have to call. When I call the automated system tells me to s ...

dfriede67
Level 1: Cadet

Having this long running issue with all mobile phone devices on my WiFi network at home. I'm NBN HFC with a Technicolour DJA0230 model modem connected to an Arris CM8200 NBN Cable NTD. I have one NAS drive connected to an ethernet port. Everything el ...

CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Soutee
Level 1: Cadet

We have the Telstra Smart Modem Gen 2 box but have not long had NBN in the area. I swapped boxes a couple of days ago (to the Gen 2) and now our internet is terrible. I realised our plan was for older broadband so put through a request to change to a ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

Patxx
Level 2: Rookie

Is anyone else experiencing delays to online NBN upgrade orders? I ordered an upgrade on Sunday 22nd March .. received a confirmation email and reference number .. but I'm unable to track the number as it starts with "NA" and isn't recognized .. any ...

AA05
Level 1: Cadet

Hi Current customer, requested to move house earlier this week, recieved confirmation email but was never contacted.
Spent 2.5hrs on hold before getting through to telstra today, was told there was no moving home request and someone from the moving ho ...

JD661
Level 1: Cadet

Hi, After going on for days with the useless staff on the telsra app thought id try here to get something done. I am getting 2000ms + when using ethernet from the nbn directly. I had major latency issues so telstra sent a new router even though the l ...

CWE
Level 1: Cadet

Hi - I am a telstra customer with home phone, mobiles, foxtel and wish to get telstra nbn. However, I don't have any need for a home phone now as we operate exclusively from our mobiles. Three questions:(a) can we deactivate our home phone as we have ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Micree
Level 2: Rookie

5 technicians and it still drops out I saw In the pit it's 20yr old cable it is not being FIXED but my Bill is still there why can't they fix it 

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

zhuenxxx
Level 1: Cadet

I've tried to restart my wifi, tv and factory rest but they didn't work. My password was correct but I couldn't even connect to the wifi, the wifi icon will continue to circulate for a while and then failed to connect. My tv can connect to a mobile h ...

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

NoBoosterman
Level 2: Rookie

Anyone know why my Telstra Boosters stopped working ? Modem works, even have had Telstra send me a new modem, but the Boosters no longer seem to be able to connect to modem or provide internet options around house ? Plugged in just not working ?

BlueMountains84
Level 2: Rookie

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

listerp
Level 1: Cadet

We haven't received prior notification although l see nbn is available from the rollout map. How long do we have toconnect

LisaHy
Level 1: Cadet

I’ve recently moved and had to ‘order’ my internet move online. They made a time for the technician to come but I had to reschedule due to work. The email said I can’t reschedule online and have to call. When I call the automated system tells me to s ...

Soutee
Level 1: Cadet

We have the Telstra Smart Modem Gen 2 box but have not long had NBN in the area. I swapped boxes a couple of days ago (to the Gen 2) and now our internet is terrible. I realised our plan was for older broadband so put through a request to change to a ...

JD661
Level 1: Cadet

Hi, After going on for days with the useless staff on the telsra app thought id try here to get something done. I am getting 2000ms + when using ethernet from the nbn directly. I had major latency issues so telstra sent a new router even though the l ...

Waldoprecious
Level 1: Cadet

I have an order starting with a DA which I can’t track. I can’t get through to the call centre. Any ideas ? It’s for a adsl internet service.

Anniech
Level 1: Cadet

I had a power outage for about 5 minutes last night but after the pier came back on I now have a red blinking light on my NBN box and no internet coverage . I have tried disconnecting the power and plugging back in again but light is still flicking a ...

Scottyhq
Level 1: Cadet

I connected the NBN ready modem over a week ago and got an automated SMS confirming they can see the new modem is connected. I just want to ask roughly how many days before the service is changed over to the NBN. Normally this might be a few days as ...

EHN
Level 1: Cadet

Telstra is running tests. But will I get a refund or be compensated for slow internet "service"? 

Angelgirl
Level 1: Cadet

My Telstra smart modem arrived yesterday and I have set it all up but the front light remains blue not green. I am not on nbn but prior to the lockdown nbn was installed in our apartment building and they were due back mid-April to complete the set u ...

run
Level 1: Cadet

Hi I have a Telstra cable connection and the download speeds are fine, but the upload is terrible. In my account, I have the option to turn the speed boost add on for an extra $20. I've tried doing this, and it changes to pending, but then nothing ha ...

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