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Ned_Kelly1980
Level 1: Cadet

I recieved a text today to call Telstra about my nbn so i have to the number provided and its taking forever been on hold for 2 hrs since recieving the text message. I think this id disgusting and very poor of Telstra.

blahblah78
Level 1: Cadet

Hi,Just wanting to know we are moving in to the in-laws house and they have a Telstra account and so do we. We are wanting to suspend their home phone / NBN as they want to keep their number and connect again once we move out. How do we transfer our ...

gan60
Level 1: Cadet

I have been trying to get Telstra on the phone last time I was on for 90min and still got nowhere this has been happening  for over 3 weeks can anyone help. I have turned of the modem heaps of times and  it still keeps dropping out .I can not watch a ...

Andy6907
Level 1: Cadet
swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

WazzaWoo62
Level 1: Cadet

Telstra, waste of space. Broadband reduced to Wi-Fi only since 6th February as they have issues in my area. They blame NBN, it's not them. Now they slow my Wi-Fi down because I haven't reconnected to DSL... but I can't because they haven't fixed it y ...

TelstraisAWFUL
Level 1: Cadet

Ever since i have been switched over to the NBN i have had connection issues, some days im lucky to stay online for more than 5 minutes at a time. Telstra is absolutely no help at all.... I've had 4 technicians out who have all done something differe ...

Aus_Jock
Level 1: Cadet

Hi All, I’m a newbie, please forgive any etiquette faux pas.I’m a standard cable customer and have theoretical 100/5 Mbps download/upload speeds. I have never got close to this, but would regularly see 30-40 Mbps and the occasional 60Mbps on download ...

DTVandNBN
Level 1: Cadet

My NBN comes in through coax cable. Can I install an RF splitter between the wall and the feed in to the NBN box to extend a coax cable to another room to get DTV there?

Pb45bbro
Level 1: Cadet

I'm in southern highlands NSW. Smart modem with NBN disconnects 10pm on the dot every night. Had been fine 2 weeks before now.  It's 01:15 am now and still out. Backup SIM doesn't connect, no Telstra Air 4G service, automated online tests don't ident ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

BlueMountains84
Level 2: Rookie

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

Hem_syd
Level 1: Cadet

Hello Expert, I need help to fix my newly NBN connection which migrated from ADSL today. Telstra Technician came and installed the NCD modem and connect with Telstra modem. As soon as he saw green and Blue lights he left the place saying his job done ...

Doug4907
Level 3: Gumshoe

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

Ned_Kelly1980
Level 1: Cadet

I recieved a text today to call Telstra about my nbn so i have to the number provided and its taking forever been on hold for 2 hrs since recieving the text message. I think this id disgusting and very poor of Telstra.

blahblah78
Level 1: Cadet

Hi,Just wanting to know we are moving in to the in-laws house and they have a Telstra account and so do we. We are wanting to suspend their home phone / NBN as they want to keep their number and connect again once we move out. How do we transfer our ...

gan60
Level 1: Cadet

I have been trying to get Telstra on the phone last time I was on for 90min and still got nowhere this has been happening  for over 3 weeks can anyone help. I have turned of the modem heaps of times and  it still keeps dropping out .I can not watch a ...

Andy6907
Level 1: Cadet
TelstraisAWFUL
Level 1: Cadet

Ever since i have been switched over to the NBN i have had connection issues, some days im lucky to stay online for more than 5 minutes at a time. Telstra is absolutely no help at all.... I've had 4 technicians out who have all done something differe ...

Aus_Jock
Level 1: Cadet

Hi All, I’m a newbie, please forgive any etiquette faux pas.I’m a standard cable customer and have theoretical 100/5 Mbps download/upload speeds. I have never got close to this, but would regularly see 30-40 Mbps and the occasional 60Mbps on download ...

johnnytheboy
Level 2: Rookie

I changed over to Telstra 7 weeks ago!! and I can still not connect to my internet. the modem is a Gen2 had technician around 3 days ago and everything is connected to the exchange and working my end, all lights are green on modem and I can connect t ...

Nim3
Level 1: Cadet

Still I haven't got any response from other than order receipt. No track number and I can't contact Telstra either phone or chat. Even no email from Telstra about the status of the order

HammoNator7788
Level 1: Cadet

Title basically says it all. We just connected today about 7 hours ago and have been stuck in backup mode from the get go. Extremely low speeds. Have unplugged and reset the modem , tried to contact tech support and sent live chat text messages but d ...

AAGIAN
Level 2: Rookie

My Telstra smart modem has been on mobile backup mode for about 3 weeks now. Since Telstra sent message to say their fixed line was temporarily unavailable. Apparently now available but our modem is still on backup. Called Bigpond support, on phone f ...

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