Broadband & nbn™

Home Broadband

Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

Hi I have had a static ip with NBN for a couple of years and its been assigned and provided with no issues.  I moved house in Feb this year and my static ip now does not work, I keep getting a new ip address assigned,   I have logged calls with no re ...

Level 1: Cadet

Hi all,I have a cable connection which has worked almost without a hitch for many years. I am on a relatively new telstra issued modem (5 years old at most) and the problem is this. For over a week my connection has been intermittent to the point tha ...

Level 1: Cadet

My account was restricted for over due payment it has been paid now with the promise of the nbn to be restored usually within 2 hours! Problem is i have now been waiting about 40 hours and nbn is still restricted have made many calls to customer serv ...

Moderator Luna23

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Level 1: Cadet

Hi,I have 5 email boxes which I am trying to authenticate. Can I easily find out if they are POP or IMAP?   a couple of them are quite old

Level 1: Cadet

We connected to NBN a few months ago. Have had a few little issues but everything eventually smoothed out. But today my computer and printer won't connect to the internet yet my phone will. I have taken off mobile data and it is still connecting.  Re ...

Level 1: Cadet

I have been consistently getting 96 / 36 with Premium speed - NBN HFC for many months but in the last few days it has suddenly  changed to 98 / 21.I have read that the NBN has suggested to RSPs that 100 / 40 be retained for business only but resident ...

Level 1: Cadet


I have had no home phone service for about 3 weeks.  Why?  Because in sick of calling and having it fixes for 2 days.  Even bought a new home phone to be nbn compatibility. Us red the online tool. Found a fault but can't be reported. Must phone.  Got ...

Level 1: Cadet

Hi I've contacted telstra and apparently they've detecting nothing on there end but for this past month every single night at around 10:20 - 10:40pm WA Time my internet just completely disconnects modem light goes orange then back to blue then my web ...

Level 3: Gumshoe

How can I be told i am effected by an outage that with no cause and no resolution tome/date when i do the auto fix, but when i check the outages page from telstra i am told there are no outages in my area?? Which is it. My NBN service ...

Level 1: Cadet

Received the Telstra modem but not the NBN connection box. We opted for NBN self install. Is the connection box shipped separately? We've also noticed that there is an appointment scheduled for a technician to visit, but we opted for self install. Th ...

Level 1: Cadet

Hi, due to some features missing in the Telstra smart modem V2. I have disconnected it and put back my original router. Which has been working fine for last 10 years on Telstra Cable. I assume this is ok and wont cause any problems. I have been recei ...

Level 2: Rookie

I am curious as to why my broadband order was cancelled. Last week I  received a smart modem and all worked fine. The next day it stopped working. I called that number on the order tracking page who could not help - said it was being provisioned but ...

Level 2: Rookie


Level 1: Cadet

Hi I'm having a nightmare of a time to just connect to the NBN. It started in February this year when I signed a pre-order for the NBN which was finally connected to my area at the end of June. On the 2nd July I rang Telstra to confirm my order was g ...

Level 1: Cadet

I currently have Telstra Cable plan at home, however have been advised that NBN is now available in my area (Glebe 2037). I'm happy with the fast cable connection I have and would prefer not to leap into the unknown NBN cesspool. Do I have a choice?

Level 1: Cadet

I currently have Telstra ADSL and now am ready to switch to NBN - Telstra have advised me that I have an HCF NBN connection to my premises.I have had an external box installed by NBN, and am currently using a Telstra Smart Modem.Telstra have advised ...

Level 2: Rookie

Can anyone shed a light on when velocity exchange upgrades are likely to be completed by? I've seen threads on here from last year suggesting they should have been completed by around this time but velocity support team seems to have no idea on when ...

Moderator Luna23

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

Level 1: Cadet

Can someone explain what each of the firewall settings do ? I’ve noticed that if I’m on medium I’m unable to run a Speedtest from Google and my Google WiFi doesn’t work as the app thinks the device is offline. I also found the a VPN client I’m testin ...

Level 2: Rookie

Today I was notified my internet connection was down. My TV likes to keep me informed.I have a HFC connection and since being placed on the nbn this has happened a couple of times before.Today was different.The connection went down and up and down et ...

Level 2: Rookie

Im currently trying to query my sync speeds and I've notice my SNR margin is quite high. Just wondering what this would indicate and if there would be a fix for both it and my sync speeds.

Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now