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Mike-AU
Level 4: Private Eye

I have an internet service from TCL connected to a device in a suburb of Melbourne, and a trace route to it from my home internet (in another suburb of Melbourne) takes the following path - Melbourne - Adelaide - Perth - Singapore - Japan - Sydney - ...

Mrharrison92
Level 1: Cadet

For the last 3 weeks my cable internet has been having frequent dropouts lasting anywhere from 30 seconds to 10 minutes, I'm out most of the day but at night its happening at least 6+ times, in the end i resort to my mobile hotspot Any help would be ...

JJC11
Level 1: Cadet

The home broadband is out today. The Telstra Outage website says there is a cable outage at our address. But the Telstra diagnostic tool in our online account says there’s no problem and it must be our modem. Why the inconsistency and which is correc ...

bgm
Level 2: Rookie

Outage in 4179 into 3rd day. $60.00 in mobile data and no end in sight. Wondering why I pay Telstra for their service. Lucky my contact is up, time to try another service provider.

Jags_frank
Level 1: Cadet

Gen 2 modem has been in back up modd for more than 3 weeks now. Tech support says nbn moniroring and nbn says no issue. No amount of calls to technsupport seem to help. Thank you.

Rimuru21
Level 1: Cadet

Hello everyone, I'm not sure if my speeds are what they should be as I don't know how the distance to the line affects speeds exactly. Though I'm sure something isn't right as the speeds I'm getting are pretty abysmal. I'll post the line stats below, ...

Needhelp73
Level 1: Cadet

Since OCT 2018 my NBN has been dropping out. New Telstra Modems sent even though i explain that it is a drop of the 'black box' NBN controller. NBN techs are booked, never turn up and then say there is nothing wrong with the line. Final the cycle con ...

DTM1
Level 3: Gumshoe

4 drops of rain and yet another Telstra outage! What a magnificent company. Looks like it’s over to Mr TI Ombudsman yet again

Derek14
Level 1: Cadet

Nbn

Nbn , why taking so long to basically flick a switch?????? This is the worst i have ever encountered!!!
Tpg took a day!!! And still on them atm, changing to telstra and been weeks!!!!! Still nothing, been on phone for hours they conveniently accidenta ...

Rimuru21
Level 1: Cadet

Hello everyone, I'm not sure if my speeds are what they should be as I don't know how the distance to the line affects speeds exactly. Though I'm sure something isn't right as the speeds I'm getting are pretty abysmal. I'll post the line stats below, ...

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

OZrevhead
Level 2: Rookie

I am a long time user of Bigpond cable (mainly due to no viable competition where I live) and we have been mostly very happy with our internet performance but recently it has gone downhill badly. If I speedtest it I get normal numbers but internet us ...

freshmint
Level 2: Rookie

Hi,
Telstra technician just helped me connect the cable and smart modem gen2 yesterday, and he told me the cable was not active so I have to use the 4G mobile mode to use Internet.
It was good until this afternoon, the mobile mode light kept “off” stat ...

Matt333
Level 1: Cadet

Hi. Does anyone know if I can continue with cable internet if I cancel my Foxtel subscription? Other than sharing the Foxtel cable they are not seperate. Thank you.

Trog_Hater
Level 1: Cadet

Firstly the situation; my area has been without cable internet since last Thursday (we did get it back for a day and a half on Wednesday), most people probably blame Tel$tra but personally I think it was the Troglodytes installing NBN in the area lik ...

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

jharps
Level 1: Cadet

Hi,We regularly receive emails from Telstra advising of NBN Outages that we may experience. The most recent is for planned maintenance on 20 March between 7:00am and 3:00pm. Why are these planned events during business hours? Prior to NBN, any planne ...

Chadawon
Level 2: Rookie

Upload speed on my NBN FTTC connection is very slow.

Telstra's website states
On Telstra $90 Unlimited Internet Plan (my plan) that typical evening speeds should be:
Download 40Mbps
Upload 15Mbps

No issues with download speeds but my current upload speed ...

zoya11
Level 2: Rookie

I just received a phone about my internet being hacked has anyone received this call today

Mrharrison92
Level 1: Cadet

For the last 3 weeks my cable internet has been having frequent dropouts lasting anywhere from 30 seconds to 10 minutes, I'm out most of the day but at night its happening at least 6+ times, in the end i resort to my mobile hotspot Any help would be ...

JJC11
Level 1: Cadet

The home broadband is out today. The Telstra Outage website says there is a cable outage at our address. But the Telstra diagnostic tool in our online account says there’s no problem and it must be our modem. Why the inconsistency and which is correc ...

GreyPower1
Level 1: Cadet

I wish to set time limits for wifi access for my sons, allowing 1 hour after school from 3pm-4pm and then auto disconnect. Thanks in advance

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

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