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Tia50
Level 1: Cadet

Hi, I switched to the nbn 3 weeks ago in baldivis and have only been able to connect to the internet for 2 hours. My issue has been logged with the nbn & faults team, but still no joy? I call every day & been told 24-48 hrs? That was 2 weeks ago!! Ca ...

Rabbeh
Level 1: Cadet

Hi, in the last month or so i have spend over 20 hrs on the phone with tech support and level 2 techs etc. I have turned off interleaving before many times and its never been so hard.  The last Tech ran line tests for 2 days and all it did was drop m ...

KnoZiggeh
Level 3: Gumshoe

It appears today that routing from Sydney to Singapore is going via Hong Kong rather than Perth adding about 150ms. Vocus Group service status has no reported issues at the moment so I'm not sure why the routing has changed?

tansta
Level 1: Cadet

What the hell is wrong with sunshine north cable???? There’s been an outage every f’ken weekend!!! Why can’t you guys do the work on weekdays??

LeeTV
Level 1: Cadet

Parental Control has stopped working on FAST5355-A as of today (Sunday) for no apparent reason. I have read other posts on here with the same problem from a year or so ago and there were no real fixes for it. I rebooted modem and same result. Someone ...

NMigliorini
Level 1: Cadet

How do I change the location of My broadband because I've moved house

AllysonA
Level 3: Gumshoe

Hi - my internet is not working. I did receive a message that there might be scheduled maintenance today but when I checked on “outages” in my area on the telstra app it said there are no outages. Does scheduled maintenance show as an outage?

GavT
Level 2: Rookie

Mobile data light on nbn box is red we have no internet here. It has been really slow since I moved here.

Craka
Level 1: Cadet

Have speed tested both ookla and Telstra and both are same 89/91mbps d/load.
I should have been suss on day one 10 days ago.
I purposely downloaded 2 Apps and oddly they took the exact same time to d/load as previous.

My internet speed had allegedly dou ...

user26
Level 1: Cadet

I am having trouble with my ADSL connection, and I have called tech support. They instructed me to directly plug my phone or modem into the wall, presumably to test the filter but I can't because the socket on the wall is different. (It slides in sid ...

GavT
Level 2: Rookie

Mobile data light on nbn box is red we have no internet here. It has been really slow since I moved here.

user26
Level 1: Cadet

I am having trouble with my ADSL connection, and I have called tech support. They instructed me to directly plug my phone or modem into the wall, presumably to test the filter but I can't because the socket on the wall is different. (It slides in sid ...

ion_dj
Level 1: Cadet

Where on the telstra website can i find information on the free HFC speed boost. 24X7 team dont know anything about it

GSimos
Level 2: Rookie

I was previously on a $99 bundle and was getting speeds around 50Mbs on cable (not NBN)I changed to a $90 bundle together with speed boost,  and still the speed is always around 50Mbs in quiet times, a little less in peak times. Previously when on th ...

maatsby
Level 3: Gumshoe

I am reposting this issue because the original thread has been archived (https://crowdsupport.telstra.com.au/t5/Home-Broadband/Sign-in-to-wifi-network/m-p/802860)

We have Telstra Cable with supplied modem and router. We are constantly being asked to " ...

abthomp
Level 8: Inspector

Does the Gen 2 have both 2.4 and 5GHz wifi bands?If so how do I select the one I want to connect to?

angryangus
Level 2: Rookie

Why does the Unlimited Internet Plan + speed boost have a nominal download figure of 100 Mbps but the upload is only 5 Mbps, or is there an increase in the upload speed too?

Suziemon
Level 1: Cadet

Hi I received my new modem recently and connected it which I believe locks me in to nbn when it comes to my area.
I thought the new modem would fix our poor speeds and would incorporate the 4g network to do this. I now think it must only come into pla ...

boob1
Level 2: Rookie

Why is it that the Telstra speed test consistently records download speeds 20-30 mps higher than other speed tests? Who do you believe? I am on cable.

abthomp
Level 8: Inspector

Is it a good idea to get our B2B alarm converted over to 4G prior to NBN actually becoming available?

Tia50
Level 1: Cadet

Hi, I switched to the nbn 3 weeks ago in baldivis and have only been able to connect to the internet for 2 hours. My issue has been logged with the nbn & faults team, but still no joy? I call every day & been told 24-48 hrs? That was 2 weeks ago!! Ca ...

LeeTV
Level 1: Cadet

Parental Control has stopped working on FAST5355-A as of today (Sunday) for no apparent reason. I have read other posts on here with the same problem from a year or so ago and there were no real fixes for it. I rebooted modem and same result. Someone ...

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

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