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Safety-1st
Level 1: Cadet

Hi All,   Just had a notification that my internet connection was changed over to NBN FTTN and have lost all internet.  I have a telstra smart modem that is supposed to be good to go.   I am getting desperate as I am Water Supply Technician that moni ...

Fixmycable
Level 1: Cadet

Hi, My telstra broadband connection has been disconnected for 5-6 days now despite several attempts to turn off and on and reset it, and checking all connection points/plugs are in its still unable to connect. I have tried calling and been on hold fo ...

Zok
Level 1: Cadet

I submitted a new request for new Broadband access on the 24/03/2020 and a received reference number NA50746551.  When I try to follow up an ETA for the installation (my wife needs Broadband to be able to work from home) I'm asked for a 1-  order num ...

Odesy
Level 1: Cadet

How far mentally can a person be pushed before this company takes it's customers serious, i don't care about apologies and fake sorries anymore, i am not suppose to be trying to call your company each month to make sure your people are doing their jo ...

FOBTT
Level 1: Cadet

Hello. How can I find out from Telstra when a NBN installer will install a NBN access network Device so I can connect to NBN via HFC?

CK_CROWDSUPPORT
Level 1: Cadet

I ordered a Premium boost of my NBN to 100Mbps last Tuesday and still no speed improvement. Multiple people working from home.

robertOnTelstra
Level 1: Cadet

Hi there,I've recently switched from HFC cable to HFC NBN on Telstra. But the speeds have been very sub-standard (same house, same technology). I've read elsewhere that the "speed boost" was offered free of charge to many Telstra NBN customers. I tri ...

Pause
Level 1: Cadet

Does anyone know how to switch from mobile internet service back to a fixed broadband network on the telstra smart modem? i have tried all methods of rebooting my modem but none seems to work.There was a service interruption in my area on the 25/03/2 ...

Unhappy02
Level 1: Cadet

Had Telstra nbn service disconnected yesterday without my consent, authorisation or any prior communication. They said it was a move out request by another provider. After 2 hours on phone I now have had to commence a new service that will take 5 day ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

DodgyDave
Level 1: Cadet

Received the self install kit, the NBN HTC box and Telstra Smart Modem Gen 2.  Nothing seems to hard, I thought, working in the IT industryPlugged in NBN box, 4 solid lights showingPlugged in Telstra Smart Modem Gen21st issue - The connection is usin ...

Mikha
Level 1: Cadet

My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed ...

ft888
Level 2: Rookie

Had our Telstra Cable service migrated to NBN HFC mid Feb, and we've been having issues ever since. I tried calling 1800834273 for the Telstra NBN support but they don't work 24/7 and now I get put on indefinite hold due to the COVID19 issues in thei ...

Odesy
Level 1: Cadet

How far mentally can a person be pushed before this company takes it's customers serious, i don't care about apologies and fake sorries anymore, i am not suppose to be trying to call your company each month to make sure your people are doing their jo ...

robertOnTelstra
Level 1: Cadet

Hi there,I've recently switched from HFC cable to HFC NBN on Telstra. But the speeds have been very sub-standard (same house, same technology). I've read elsewhere that the "speed boost" was offered free of charge to many Telstra NBN customers. I tri ...

Pause
Level 1: Cadet

Does anyone know how to switch from mobile internet service back to a fixed broadband network on the telstra smart modem? i have tried all methods of rebooting my modem but none seems to work.There was a service interruption in my area on the 25/03/2 ...

RileyBethel
Level 1: Cadet

I recently switched providers and I was told I received my final bill last month. But I got another one. I'm not paying.

AX3
Level 2: Rookie

I am trying to reach Telstra to reschedule the technician appointment for NBN. However I stuck in a dead loop: -> https://www.telstra.com.au/appointments#/welcome states that my order number can not be found in search.-> 1800 834 273 number stated my ...

John_Aus
Level 1: Cadet

How do we contact Telstra? The phone and chat systems are on a Covid break. There seems to be no published email address. Online support takes me in circles and an online form does not open. I have a billing query (bill too high). Thanks John

PoolBuddy
Level 1: Cadet

My ADSL has been intermittent for years so 18 months ago I upgraded to the 4GL backup modem which continually had its speed scaled back by Telstra whenever it was needed so I ordered an NBN connection recently as soon as it was available in my area.T ...

sath140
Level 1: Cadet

I placed an order yesterday online at Telstra. While I am trying to track the order online, it doesn't show the details since my order reference starts with 'DA' compared to 1- . Can anyone please help as I am not able to reach support during this ti ...

Spak
Level 1: Cadet

I currently have a cable internet setup. What do i need to do to be nbn ready?

Justin1988
Level 1: Cadet

Recently revceived my new modem prior to connecting to NBN. The instructions say i also am meant to recieveanother NBN box for FTTC but i have not received it and my appointment with NBN is thursday.The order tracking says hardware delivered? Is this ...

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