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NathanN1
Level 1: Cadet

Hi, I have an existing NBN new bundle order, and expected connection date was 23rd March. On 30/03, in the morning, I received a text and call from someone who told me that he was a Telstra technician. He said I need to agree for him to install NBN a ...

AMUSA
Level 1: Cadet

I placed an order more than a weekago for home internet and international calling on my Telstra mobile. I haven’t had a confirmation email and can’t get ahold of anyone to see what’s going on. I need internet now to work and now want to know if I can ...

Alpaaca
Level 2: Rookie

I want to cancel my home broadband subscription but of course there are no Telstra team members to call or chat with and I can't do it over my browser which is annoying. But I don't want to be paying for something I'm not using at all, how do I cance ...

DragonAu
Level 1: Cadet

My area is switching to NBN services only, I placed the order to switch to NBN and received my nbn and tesltra smart modem and done the self installation but the light on the modem will not turn green for FTTN Connect and continues to run on mobile c ...

Sandeep16
Level 1: Cadet

I was messaged by Telstra that my NBN activation was expected on the 25th of March . There has been no progress or contact. I  signed up for a 24 month contract for NBN via Telstra but now I don’t know where to go or who to contact . Still running th ...

stiffy16
Level 1: Cadet

I went online to check my family's home NBN usage and found it was very low, but then realised the data usage report only goes to 15 MARCH. It's now 1st April. Wondering if this is a widespread problem ? Im not using an app - just logged into my acco ...

RR_
Level 1: Cadet

I'm in apartment building with Telstra Internet. Connection is via Netgear Telstra Cable Adapter CM450. I connect my own network to this device and dont use the Telstra Wi-Fi router. The building moved to NBN some time ago and I will need to move to ...

unhappyM32
Level 1: Cadet

No one turned up the the NBN connection appointment and I don't have a nbn connection box. To reschedule the installation appointment, the online app says to call the 1800834273 number. When u call the number it tells you to use the online app and ha ...

TrickyRickyDoo
Level 1: Cadet

We've had NBN broadband for 2 years. The first year was absolutely fine, then the second year we started to get a few drop outs (and our neighbours do too), but for the last few weeks we have had regular drop outs. Almost every morning at around 10am ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

DodgyDave
Level 1: Cadet

Received the self install kit, the NBN HTC box and Telstra Smart Modem Gen 2.  Nothing seems to hard, I thought, working in the IT industryPlugged in NBN box, 4 solid lights showingPlugged in Telstra Smart Modem Gen21st issue - The connection is usin ...

NathanN1
Level 1: Cadet

Hi, I have an existing NBN new bundle order, and expected connection date was 23rd March. On 30/03, in the morning, I received a text and call from someone who told me that he was a Telstra technician. He said I need to agree for him to install NBN a ...

AMUSA
Level 1: Cadet

I placed an order more than a weekago for home internet and international calling on my Telstra mobile. I haven’t had a confirmation email and can’t get ahold of anyone to see what’s going on. I need internet now to work and now want to know if I can ...

Alpaaca
Level 2: Rookie

I want to cancel my home broadband subscription but of course there are no Telstra team members to call or chat with and I can't do it over my browser which is annoying. But I don't want to be paying for something I'm not using at all, how do I cance ...

DragonAu
Level 1: Cadet

My area is switching to NBN services only, I placed the order to switch to NBN and received my nbn and tesltra smart modem and done the self installation but the light on the modem will not turn green for FTTN Connect and continues to run on mobile c ...

Sandeep16
Level 1: Cadet

I was messaged by Telstra that my NBN activation was expected on the 25th of March . There has been no progress or contact. I  signed up for a 24 month contract for NBN via Telstra but now I don’t know where to go or who to contact . Still running th ...

stiffy16
Level 1: Cadet

I went online to check my family's home NBN usage and found it was very low, but then realised the data usage report only goes to 15 MARCH. It's now 1st April. Wondering if this is a widespread problem ? Im not using an app - just logged into my acco ...

unhappyM32
Level 1: Cadet

No one turned up the the NBN connection appointment and I don't have a nbn connection box. To reschedule the installation appointment, the online app says to call the 1800834273 number. When u call the number it tells you to use the online app and ha ...

randomlydown
Level 1: Cadet

My Home Cable internet is down, but there is no outage in my area - what can I do? I have already logged a case yesterday, and they said a technician would come... which never happened, and my broadband is still using a very poor signal LTE as back u ...

spybo
Level 1: Cadet

How do i cancel order

Poiterr
Level 1: Cadet

Hey everyone,  just recently moved into a new property organised to move the internet online with Telstra, seemed all good. 

got into the new house, Telstra sent a new modem as previously was on adsl 2+ but new property has HFC. only problem being the ...

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