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jackmeat
Level 2: Rookie

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

Frankmondo
Level 1: Cadet

I have received notification that I have an order to change to NBN on the 5th of June but I want to delay that.  I also notice my plan has already been changed from unlimited (previous package) to 200 GB.  This needs to be put back until I am ready f ...

MrRay
Level 1: Cadet

very slow internet!!! kept on droping!! its been two days now! went to trouble shooting says theres no outage very good reception!!! bullcrap!!! lights on my modem is like im on mardi gras! can't even work properly coz of this poor reception connecti ...

Dancon
Level 1: Cadet

I have been trying to postpone an NBN connection due to take place on Friday May 29. When I called I was directed to use the app's chat help. They told me to contact NBN co. NBN co said they weren't able to help, just tell the message service I want ...

JoonDa
Level 1: Cadet

We are currently panicking at home because Telstra has scheduled a service between 7am to 3pm on the 28th of May.. which is the GAMSAT online exams day.. Is there a way to verify that how long it will really take the scheduled outage.. and is there a ...

Hopinging
Level 2: Rookie

NBN

Our landline and adsl cut out 2 days ago, we had an old modem which I changed over to the telstra smart modem. The landline is still not working, however the new modem connected to the telstra mobile network. There do not seem to be outages in the ar ...

Badmin
Level 1: Cadet

20yrs old and have had it since supplied by Austar / MyStar DV3 so we have had a continuous account all that time...The Austar box when the power lead is removed has "Sparks" jumping from it and a slight power surge can be felt in hand !!!...Also we ...

Jennie4
Level 1: Cadet

I need the router setup info to try a non-Telstra router to see if that solves the issue, but cannot find the basic setup info needed to configure a non-Telstra router.  I'm also not sure which password I use for the Internet connection; is it the sa ...

ALAINAUSSI
Level 1: Cadet

GOOD MORNINGI have just received the smart modem Gen2( on friday). I am a new customer. When I leave the original credential in the PPoE settings(newdsluser@...) I have IPV4 connected but IPv6 disconnected.unfortunately I cannot connect internet.If I ...

Beaverbear
Level 1: Cadet

I have transfered to another ISP, New ISP Broadband commenced on 23/03/2020, Home phone transferred on 10/04/2020.Telstra sent account - BILLING PERIOD08 March - 07 AprilLocal Number Portability Service Fee $8.00, Phone transfer wasnt complete until ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

banksiaboy
Level 3: Gumshoe

I connected my Technicolor DJA0231 Telstra modem and cable adapter to my coax a bit over a week ago. I received a text from Telstra saying I would be transferred to the NBN in a few days. How do I tell when I am connected to the HFC NBN? Cheers...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

PMJBeedle
Level 4: Private Eye

Unable to lodge a query/request a refund online

shanesaw
Level 1: Cadet

Hi I am the landlord for a property. I have an inquiry about broadband connection. The property I own has an internet connection to the tenants. The address has been divided in two with the rear of the property having lane way access. The rear sectio ...

Tony1944
Level 2: Rookie

I have a Telstra broadband cable connection and it gives me a 5G connection and download speeds in excess of 100mbs. If I get NBN broadband I will have to pay an extra $30 for a lesserspeed. Will Telstra still support the current connection?Also will ...

lmcmahon
Level 2: Rookie

My daughter is about to move and she would have to pay for a 'new build' connection fee of $300. Is it feasible to use a 'mini portable modem' instead? She needs internet for her TV and also to do Zoom classes and upload and download dance videos, Th ...

joeyhe
Level 2: Rookie

Hi, I just moved from TPG to Telstra, as TPG FTTB's connection is quite unstable. I chooses $90 plan, tier50 one. After connected, I ran several times testing, my speed stays at 10mbps/10mbps, never goes higher.  I did testing on different time, morn ...

Frankmondo
Level 1: Cadet

I have received notification that I have an order to change to NBN on the 5th of June but I want to delay that.  I also notice my plan has already been changed from unlimited (previous package) to 200 GB.  This needs to be put back until I am ready f ...

Dancon
Level 1: Cadet

I have been trying to postpone an NBN connection due to take place on Friday May 29. When I called I was directed to use the app's chat help. They told me to contact NBN co. NBN co said they weren't able to help, just tell the message service I want ...

ALAINAUSSI
Level 1: Cadet

GOOD MORNINGI have just received the smart modem Gen2( on friday). I am a new customer. When I leave the original credential in the PPoE settings(newdsluser@...) I have IPV4 connected but IPv6 disconnected.unfortunately I cannot connect internet.If I ...

ghastlythith
Level 1: Cadet

The +61 439 125 109 number is no good.  Because I don't have a Telstra number it says due to Covid19 they are too stretched and can't take my call and I get cut off. Surely as a telecommunications company they are one of the best suited to managing a ...

Parent1
Level 1: Cadet

Guys, The parental control on the router-modem is not working on Sundays.I am using the latest modem from Belong.  I found people saying something similar here:https://crowdsupport.telstra.com.au/t5/Home-Broadband/Parental-Control-has-stopped-working ...

james98
Level 1: Cadet

Is there any timeframe on new NBN installations no longer being paused. Is this location specific? This is the prompt that comes up when trying to place order through Telstra app. Struggling through slow speed and have been eagerly awaiting NBN avail ...

JossHon10
Level 1: Cadet

I keep getting blocked from my wifi with the attached screen. It happened last year and drove me mad. Interferes with iPad, smartphone and Netflix! Can anyone help resolve it in plain language please?  

Poppy2599
Level 3: Gumshoe

NBN

i was writing assignment when a message popped up saying I was connected to Telstra Air. So I checked and no Internet. I followed all of the trouble shooting guides and it still is not working. The modem has a solid red light for the Internet. Any he ...

rooster101
Level 1: Cadet

9 weeks ago I applied online to migrate my parents landline over to the nbn, ie to retain the phone number. Pretty simple request, I called every week to get an update and it goes from bad to worse. The NTU was installed 6 months ago, so the site is ...

felixfktung
Level 1: Cadet

We have been overcharged from March on our nbn service. Tried calling help desk more than 10 times in the past 2months but no one is answering. What is going on Telstra? 

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