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Level 3: Gumshoe

Hi all,

On the 30th of May I was sent a Telstra Gen 2 Smart modem to replace the original Telstra supplied modem due to a fault with the device.

Since receiving the new Gen 2 modem, I haven’t had access to the NBN.
After countless phone calls and online ...

Level 1: Cadet

Ok since i have been on NBN i am getting about 3 days a month of outages for maintenance.I would sort of expect maybe 3 days per year not 3 days per month, so a potential down time for me of 10% for a service that is supposed to be 99.999999% uptime ...

Level 2: Rookie

My nbn has failed it shows a very low download speed of .01mbps but upload is 18.6 mbps. I havecraised this with telstra buand after begging for support finally an nbn guys showed up tested every peice of hardware and cabling but fault persisted and ...

Level 1: Cadet

This is a warning to ensure if you are moving house to put your order in at least 4-6 weeks before you move.I recently moved to a new house on the 7th June, my old property was on cable for internet and Foxtel. I put in an move request on the 28th Ma ...

Level 5: Eagle Eye

It's unlocked from any network but only shows up on setting with Vodafone and Optus networks available

Level 3: Gumshoe

I spoke to a Telstra rep today to find out why my Ultimate Cable plan has suddenly been switched to standard cable after almost 10 years on the service. My internet speeds have dropped from a consistent 120 mbps to <10mbps. Telstra rep advised me tha ...

Level 1: Cadet

On the 12-6-19 i request a move order online and as my new address was nbn so i have to change from adsl 2+ to NBN as a move order. got an email from telstra say there will be a consultant contact me in 24-48 hrs turn out NONE call from telstra. 15-6 ...

Level 1: Cadet

This evening my Telstra Broadband Protect prompted me that my License Key for my product had expired and to redownload the product from the Telstra website. This has happened in the past (I have had Broadband Protect since it was first introduced) an ...

Level 1: Cadet

Trying to setup a new Google Home to our Technicolor TG799vac modem and it will not connect. Error message refers to instructions on disabling the AP isolation and enabling UPnP. We have accessed the Modem Gateway and it appears these are disabled an ...

Level 1: Cadet

Hello there, I just got the NBN-HFC installed today to replace my cable, I used the premium speed boost with the cable and now with the new NBN it's standard plus speed boost. How can I add the premium speed boost to NBN cause I didn't find anyway to ...

Level 5: Eagle Eye

It's unlocked from any network but only shows up on setting with Vodafone and Optus networks available

Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Level 1: Cadet


I am wanting to add a 2nd modem (NETGEAR Nighthawk D7000) to my existing Telstra modem (TG800vac).

This is so I can extend a stronger wifi signal into other parts of the house.

Is there something in the settings I’m suppose to change?

Any help would b ...

Level 1: Cadet

Hi New to this. I would like to know how to setup some ppl in our home on 2G and some on 5G please? We have the newest Telstra Modem with sim. Unlimited NBN .Any help would be apprecated. Thanks 

Level 2: Rookie

Just signed up to new Telstra NBN bundle (fixed wireless). I am unable to receive calls from mobile phones. I can receive calls from fixed lines and make calls to fixed and mobile. (internet is fine) I suspect its incompetent provisioning, but I just ...

Level 1: Cadet

Is it possible to set up a TP-Link Archer D2 as a repeater off my Telstra Gateway?

Level 1: Cadet

I was connected to the NBN last week. Since then, when I open Outlook 2016, it freezes when trying to connect to Microsoft Exchange. (I then have to use Task Manager to force close Outlook.) This only happens while connected to my VPN (ProtonVPN). If ...

Level 1: Cadet

My nbn connection kit arrived yesterday and I followed all the setup instructions and wallah, doesn’t connect to our WiFi. I’m thinking there might be an issue with the way I’ve connected the cables because we have a Telstra tv box, foxtel iq, the ne ...

Level 2: Rookie

Hi, I was on the Telstra website sometime ago, it had a chat icon as an iPhone SMS symbol, this allowed me to talk to Telstra by SMS for assistance. How can I get this back as I lost the number for it?

Level 3: Gumshoe

I am reposting this issue because the original thread has been archived (

We have Telstra Cable with supplied modem and router. We are constantly being asked to " ...

Level 1: Cadet

Hi we have just moved home and transferred our optus and telstra services. We paid the platinum fee to ensure we have no issues. Telstra came to install phone line and advised they can not connect as it is a private pole however the telstra technicia ...

Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia ( to an other server. The site was purchased from netregistry ( ...

Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

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