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Level 1: Cadet

O.P.HiJust wondering if anyone have experienced the same issue as I am and have resolved it.Back story
- im on HFC 50/20, nsw. been on telstra NBN for about 1.5 years
- last week i called up Telstra to ask about the free speedboost.
- got the speed boos ...

Level 1: Cadet

I have called Telstra on numerous occasions and the guys in far off India don’t really seem to give a toss about my broadband. They try but they are obviously limited by distance. Our nbn has been the subject of almost continuous outages and now hype ...

Level 1: Cadet

HiDoes anyone know when NBN will be available in Waterford Qld area? I've contacted Telstra and they still don't know? Just curious if anyone knows and if they have NBN?

Level 1: Cadet

Hi I want to add the OpenDNS ip addresses & to my Telstra GEN2 modem. Where do I enter these address in the modem?  Thanks for your help

Level 1: Cadet

I am having issues with WiFi connecting to both TVs in the home. It has been connected previously no problems, new issue has been happening since Tues ? There was network updates in my area and the issues have presented since this. 
LG smart tv can de ...

Level 3: Gumshoe

Cable internet & Foxtel outage since Friday 13/12 -still ongoing at 7.00pm Sunday night 15/12 - Telstra just put restart back 24 Hours!!

Level 1: Cadet

I'm having trouble with a Telstra Smart Modem Gen. 2 connected by NBN HFC at home. In short, a range of high profile (LinkedIn, Pinterest, etc) sites are blocked on https:// connections. When I switch to a 4G connection (paired to my phone or through ...

Level 1: Cadet

Can I use my interest at another address within about 1 kilometer radius from my main address - if so do I only need a second wireless modem and can I be using both sites at same time ... I am in a good NBN %2F Wireless area in country SA ...

Level 1: Cadet

Hi Everyone, I’ve been on Telstra Cable broadband for 3 years now in Croydon, Adelaide (no NBN yet in my area). About 8 weeks ago the internet just started dropping out 5 or 6 times for a few minutes then would settle. This is happening 12-15 times d ...

Level 1: Cadet

Internet in Gordon NSW has been out for two weeks. Outage page says it is still undetermined how long it will be out. What is going on?

Level 1: Cadet

I am having issues with WiFi connecting to both TVs in the home. It has been connected previously no problems, new issue has been happening since Tues ? There was network updates in my area and the issues have presented since this. 
LG smart tv can de ...

Level 2: Rookie

I'm trying to open a port (I'm trying to open port 5027, but the actual port number doesn't matter) in the modem firewall to do some testing, but the "add a new firewall rule" button in advanced->Firewall->Firewall rules is greyed out. I have set the ...

Level 1: Cadet

Connected to NBN months a go with no problems.  Now 3+ weeks of failing internet at home impacting 2 smart phones, 2 laptops and 1 tablet.  After much handballing between Telstra and NBN, 2 tech callouts and replacement NBN modem and Telstra router, ...

Level 2: Rookie

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

Level 2: Rookie

We use a 5TB share drive on our network and this was directly connected to our Telstra ADSL modem. After being connected to the NBN our modem was replaced with the Telstra Gateway Pro V7610 router. It works just fine and the internet connection is gr ...

Level 2: Rookie


I have moved into a house and had the nbn fixed wireless connected. I collected the posted modem and a tech was supposed to come and install on 4/12/19, but didn't show. I connected myself, however there was only a blue light on the modem. I went thr ...

Level 2: Rookie

Hello, in the recent weeks the download and upload speed of my internet has fluctuated a lot after 7 pm (this lasts beyond 2 am). The usual download speed of my network is 100 mbps with 5 mbps upload but this drops significantly to below 20 mbps (dow ...

Level 2: Rookie

Smart modem gen2 installed for a few months after NBN installed in the street knocked the unit complex off for five days replacing a Netgear Telstra Gateway Max that preformed extremely well. Gen2 initially worked ok. Now drops off generally at 3am a ...

Level 2: Rookie

I got NBN fixed wireless connected, but can receive a phone call on the phone but can not make voice calls although there is a 'shattered' dial tone in place.  Regards 

Level 1: Cadet

I'm ready to move from ADSL to NBN. I've received a new smart modem for that. The documentation says that if I connect the new modem, Telstra will automatically change my service form ADSL to NBN. Since I cannot afford a long period without internet ...

Level 2: Rookie

For months now I have been experiencing intermittent dropouts of the NBN HFC modem, also affecting my Foxtel service (no signal). There are short dropouts for a few minutes, but these can be longer, and they occur randomly throughout the day but in c ...

Level 1: Cadet

I arranged via Telstra to be migrated from Telstra cable to NBN as we will lose the old service in our area in Jan 2020. An NBN tech turned up October 13th and updated components in the cable termination box outside and then installed our supplied Sm ...

Level 1: Cadet

My wife and I had a nightmare customer experience with Telstra over almost 6 months. For making our life so difficult  we are fighting hard for fair compensation. Our case was so neglected, we had to get TIO, the Federal Communications Minister and t ...

Level 1: Cadet

My cable  internet stops working around 11 am everyday and will not work again until 4 or 5 pm. It works fine in the evening. I have a UPS and Arlo cameras connected to it. I also use Cyberghost VPN but I can't see how these things could cause my pro ...

Level 1: Cadet

I spent a few hours today setting up parental controls on my NBN modem through My Account login - Telstra 24/7.Testing indicated that it was working to around 80% satisfaction with manually entered URL's visible on some PC and not on others, and visa ...

Level 1: Cadet

Sadly, trying to arrange installation of the NBN at my home has been such an absurd and frustrating experience. In short, I followed the links from the Telstra email on October 5, numerous ‘chats’ (transcripts available) and phone calls then finally ...

Level 1: Cadet

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

Level 1: Cadet

I have a Netgear router and it works fine till I update the router firmware. Also, I forgot the router password and I could not access my router. So I don't know how to reset netgear router password. If anyone has any idea about that problem then sug ...

Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

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