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Trigon
Level 1: Cadet

FYII was not able to load web pages. My modem is a smart modem LH1000.Doing a ipconfig /all i see IPv4 DNS is 192.168.0.1 (modem address) and the IPv6 address was xxxx::yyyy::zzzz:%11wwww which is not look right either.I manually checked the modem an ...

natalia300
Level 1: Cadet

Hi there. I m currently working on a website - http://valentinewishes.net The website has a plugin that had some malware that affects it yesterday. The plugin fixed this issue today, however, this morning I stopped being able to access my website. Is ...

Sylvia10
Level 1: Cadet

How do I check my internet usage on my laptop. I am on nbn. I do not have a mobile phone 

MaxPlank
Level 2: Rookie

Reported to the faults number on Friday afternoon. It's now Monday evening. Still 0.5Mbps limited ADSL. No dial tone but that's okay. Why do I have to wait the entire weekend plus two days? I use my internet every hour of the day. Why do I have to wa ...

KDS_software
Level 1: Cadet

when i run a tracert on my website this is what i receive Tracing route to kds-software.xyz [104.161.44.139]
over a maximum of 30 hops:1 1 ms 1 ms 1 ms mymodem.modem [192.168.0.1]
2 6 ms 6 ms 14 ms gateway.sb01.adelaide.asp.telstra.net [58.162.26.161]
3 ...

Bronx82
Level 1: Cadet
1920
Level 1: Cadet

I had a Telstra Technician connect the NBN in my house but he didn't connect the IP to my Foxtel Box, now what can I do I have the same box I had when connected to Foxtel, not the Black Box

Olly31
Level 1: Cadet

Is anyone else experiencing usage meter for home broadband is not updating daily. Says I used 0GB for 2 weeks then 900GB in 1 day. Received an alert that I have used nearly all data. My normal monthly usage is only 200-300GB. Phoned Telstra to report ...

Brandon66
Level 1: Cadet

Since the 10th of last month I have been having significant cable issues. What happens is that I will be using the internet than suddenly my speeds drop to 0.00mb/s then slowly work their way back up to 110mb/s. In the time it drops I experience terr ...

KayeG
Level 2: Rookie

Hi everyone - hope someone might have an answer for me as I seem to be getting the runaround from Telstra support. Have moved to a new suburb in the same town (Townsville) and find the internet connection very slow - same plan as original home, but n ...

cborn
Level 2: Rookie

After many almost trouble-free years of ADSL service from aaNet they decided to shut up shop due to their customers moving to NBN, which we can't get here, and so I decided to give Telstra a go again.Customer service assured me activation of my ADSL ...

IM12
Level 2: Rookie

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

BJM50
Level 1: Cadet

I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free prom ...

Ravgirl
Level 2: Rookie

Need someone to decipher the logs that I saw from Telstra, to me it appears someone is trying to gain remote access or its being synced !

trish47
Level 3: Gumshoe

I had the NBN connected 2 weeks ago. It worked for 5 minutes (literally!) after the technician left but since then I have been almost suicidal with the drop-outs and poor service from Telstra's Indian call centre. I have done everything suggested by ...

rickx
Level 1: Cadet

my current bill has 2 entries which I do not understand entry 1 shows a $2 credit for nbn slow speed monthly credit for Dec 15 - dec 20 which is the bill date. It also has anentry for nbn slow speed monthly credit for Dec21 2018 - Jan 20 for $10.it w ...

jsbrown724
Level 3: Gumshoe

Following on from a previous post (https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Increasing-dropouts-since-Firmware-Upgrade-18-1-c-0443-950-RA/td-p/844531) have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

mick001
Level 1: Cadet

nbn

hi i am sick of this nbn keeps dropping out 

Ronse1
Level 2: Rookie

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

KDS_software
Level 1: Cadet

when i run a tracert on my website this is what i receive Tracing route to kds-software.xyz [104.161.44.139]
over a maximum of 30 hops:1 1 ms 1 ms 1 ms mymodem.modem [192.168.0.1]
2 6 ms 6 ms 14 ms gateway.sb01.adelaide.asp.telstra.net [58.162.26.161]
3 ...

1920
Level 1: Cadet

I had a Telstra Technician connect the NBN in my house but he didn't connect the IP to my Foxtel Box, now what can I do I have the same box I had when connected to Foxtel, not the Black Box

Olly31
Level 1: Cadet

Is anyone else experiencing usage meter for home broadband is not updating daily. Says I used 0GB for 2 weeks then 900GB in 1 day. Received an alert that I have used nearly all data. My normal monthly usage is only 200-300GB. Phoned Telstra to report ...

yfaimac
Level 1: Cadet

I have not been able to download Battle.net from Blizzard and I have found similar issues online. Blizzard told me to try connecting via Mobile (with Telstra) with the same issue. It would fail to download after a period of time in either Safari or C ...

timsonic
Level 1: Cadet

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

Lancifer
Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

jaseT
Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Poseidon1
Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Ozmica1
Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

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