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SS2019
Level 1: Cadet

It’s no day 3 and still no internet after a very stressful weekend of trying to explain to a very upset 6 year old brain cancer patient that Telstra would definitely fix the internet as soon as they could. The 48 hr mark was getting close so again I ...

Notconnected
Level 1: Cadet

Ellenbrook WA Malvern SpringsVelocity is running slow at 15mbps in the above areaAnyone else having issues?  Usually runs at least double that speed.

runestaff
Level 1: Cadet

Can I keep my bigpond email address if i change from nbn to mobile broadband (with telstra)

outwardspiral
Level 2: Rookie

Since switching from Telstra BigPond Cable to Telstra NBN (HFC Tier 100) two days ago, my upload speed to Dropbox has dropped to virtually zero.Is anyone else on HFC having a similar issue?

bodin1
Level 2: Rookie

Why has my NBN order been cancelled 3 times PLEASE

SS2019
Level 1: Cadet

Hi, a little girl in our household has been diagnosed with brain cancer and she has recently arrived home from hospital which is rare these days. She loves watching her favourite tv programs on the internet to take her mind off of the pain and terrib ...

Jordan26
Level 1: Cadet

Yesterday we woke up to INSANELY slow internet, to the point where Google took at least 2 minutes to load. Many of our applications wouldn't load up and having two website pages open at once caused both of them to just never load. We tried many thing ...

lmstearn
Level 5: Eagle Eye

Hi there!Have two W10 PCs which can be alternately connected to the single landline through a Telstra TG797n v3 Eco Gateway. The ADSL2 is the only comms. used by these two rigs. When disconnecting the modem from one device, it's usual to first disabl ...

Jackisback
Level 3: Gumshoe

I have NBN which includes a land line. I do not use the land line for outgoing calls and the only incoming calls I have received over the last 6 months or more have been nuisance calls. Today I disconnected the phone from my modem. My question is thi ...

Paul1953
Level 1: Cadet

I paid account ten days ago bar removal takes 24 hours ten days later no internetno one can fix problem within Telstra 

outwardspiral
Level 2: Rookie

Since switching from Telstra BigPond Cable to Telstra NBN (HFC Tier 100) two days ago, my upload speed to Dropbox has dropped to virtually zero.Is anyone else on HFC having a similar issue?

lmstearn
Level 5: Eagle Eye

Hi there!Have two W10 PCs which can be alternately connected to the single landline through a Telstra TG797n v3 Eco Gateway. The ADSL2 is the only comms. used by these two rigs. When disconnecting the modem from one device, it's usual to first disabl ...

Gavin96
Level 2: Rookie

I've been connected for about a month on the NBN via HFC using the Arris 8200 and the Arcadyan LH1000 as supplied by Telstra. ( firmware 0.08.06r )I was already plagued by WiFi drop out and ready to purchase a better modem, but now experienced a comp ...

Bananabender56
Level 1: Cadet

I’m currently connected to the NBN via a fixed wireless service, paying $70 per month for 250GB. I don’t and never have used 250GB in a month. Telstra has advised that starting next month I will be out on a new and exciting NBN plan that costs $75 pe ...

Paulaust
Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

dmsluma
Level 1: Cadet

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

thomo_77
Level 2: Rookie

Hello, As the title suggests what methods are available to try and make gaming stable while soemone is streaming netflix? Im not talking about basic stuffsuch as eth cable and wwhatnot. When trying to play online games everything jitters every 5-7 se ...

Trots1
Level 1: Cadet

What is the latest version for the gen 2 arcadyan modem.

Max2143
Level 1: Cadet

Hello, An NBN engineer was at my house recently and tested my line at 65Mbps. I asked Telstra if I  could buy the premium speed boost add-on but was told that they could not apply it because "some customers are not getting the speed they want". Has a ...

SS2019
Level 1: Cadet

It’s no day 3 and still no internet after a very stressful weekend of trying to explain to a very upset 6 year old brain cancer patient that Telstra would definitely fix the internet as soon as they could. The 48 hr mark was getting close so again I ...

SS2019
Level 1: Cadet

Hi, a little girl in our household has been diagnosed with brain cancer and she has recently arrived home from hospital which is rare these days. She loves watching her favourite tv programs on the internet to take her mind off of the pain and terrib ...

Ozmica1
Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

JudgeJudy
Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

crazy123456
Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

budgoi
Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Lenny8
Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

z3019494
Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

sandman61
Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

BigpondMailUser
Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

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