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AA70
Level 1: Cadet

Hi, I have been trying to get through to the disconnections team for over a week now. My nbn / wifi has not been working since mid to late Feb during the heavy NSW storms. Despite numerous calls to Telstra with agents and visits from nbn my wifi was ...

DDS79
Level 1: Cadet

I have had no internet for 4 days, on hold for 4 hrs trying to get assistance. This is worse than bad!!

gfk
Level 4: Private Eye

My NBN HFC upload speed was 38 Mbps a week ago, and I knew it would soon be dropping to (nominally) 20, but it's been 3 to 6 Mbps for the past few days (currently 90.7 & 5.8).  Could this be because Telstra/NBN have adjusted the asymetrical nature of ...

izzaron
Level 1: Cadet

Hi There, My aunty needs her Telstra password reset.As I try and look after her with any tech issues I said I'd ring Telstra and get them to reset it and that they would call her to give her the password (as I am not the account customer they wouldnt ...

Crankypants1963
Level 1: Cadet

I have NBN FTTP and have a TG797n v3 hooked up. On my third battery and still lacks functionality. Old threads on this device state that this 'router' should not be used with NBN. Paying good money for old obsolete technology. TELSTRA - please help.

Vijpen
Level 2: Rookie

 Hi Folks,hope someone can help me. I just moved from Telstra cable to NBN HFC 3 weeks  ago ( didn't change the provider). Initially when I set it up, the wifi speed was around 85 mbps. For the past 1 week, the wifi speed dropped to 1.7 to 2.5 mbps w ...

Jbking
Level 1: Cadet

I have the home dashboard app. I am trying to change the password to my gateway.

ozdunc
Level 1: Cadet

I was connected to NBN on April 1st, received the new Smart Modem 2. Wish I hadn't now and stayed with ADSL. The download speed is a joke, like being back in 2005. The front shows a blue light, back all green. Reading the forums this isn't unusual, b ...

stepherj
Level 1: Cadet

My internet is very slow.  My smart modem is in backup mode.  Tried troubleshooting but nothing helps and website is just sending me the in circles.  Can’t get onto tech support for help

Jhgh
Level 1: Cadet

Have Connected smart modem (gREEN LIGHT) but cannot access internet . Error CCP0007 says I need customer support to connect my gATEWAY but have been trying Telstra support for last 24hrs - SIMPLY CANNOT GET THROUGH BY PHONE. Any other ways?

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

BlueMountains84
Level 2: Rookie

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

Hem_syd
Level 1: Cadet

Hello Expert, I need help to fix my newly NBN connection which migrated from ADSL today. Telstra Technician came and installed the NCD modem and connect with Telstra modem. As soon as he saw green and Blue lights he left the place saying his job done ...

Doug4907
Level 3: Gumshoe

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

DDS79
Level 1: Cadet

I have had no internet for 4 days, on hold for 4 hrs trying to get assistance. This is worse than bad!!

ozdunc
Level 1: Cadet

I was connected to NBN on April 1st, received the new Smart Modem 2. Wish I hadn't now and stayed with ADSL. The download speed is a joke, like being back in 2005. The front shows a blue light, back all green. Reading the forums this isn't unusual, b ...

stepherj
Level 1: Cadet

My internet is very slow.  My smart modem is in backup mode.  Tried troubleshooting but nothing helps and website is just sending me the in circles.  Can’t get onto tech support for help

217
Level 1: Cadet

Hi, I’ve been unable to connect to my cable wifi network since 5:30pm last night. Initially modem wifi light flashing green & eventually advised by Telstra on app that network outage. Today all lights all good on modem and no connection. I’ve followe ...

gingle
Level 2: Rookie

NBN

Requested a plan upgrade to my NBN service on Friday 27/3/2020 & received this reply:We'll process your request within 24-48 hours and contact you to clarify the details of your order if required.

Your order
Order reference number: NA50760785 Still wai ...

Telstraispiss
Level 1: Cadet

Been out all day and Telstra has taken the virus as an excuse not to answer the phonesBeen on hold on 2 handsets for 3 hoursIm being billed for an offline high speed connection again. No outages in my area. Called back telstra 20 times and figured ou ...

roar
Level 1: Cadet

I just connected NBN and computers, ipads, google home all working but my smart tv has lost internet connection.

Ned_Kelly1980
Level 1: Cadet

I recieved a text today to call Telstra about my nbn so i have to the number provided and its taking forever been on hold for 2 hrs since recieving the text message. I think this id disgusting and very poor of Telstra.

blahblah78
Level 1: Cadet

Hi,Just wanting to know we are moving in to the in-laws house and they have a Telstra account and so do we. We are wanting to suspend their home phone / NBN as they want to keep their number and connect again once we move out. How do we transfer our ...

gan60
Level 1: Cadet

I have been trying to get Telstra on the phone last time I was on for 90min and still got nowhere this has been happening  for over 3 weeks can anyone help. I have turned of the modem heaps of times and  it still keeps dropping out .I can not watch a ...

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