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Boon2
Level 1: Cadet

I was meant to have NBN technician come to my house last Friday between 8 and 12PM. No one arrived and I have no way of actually finding out what happened, will it be rescheduled. I have wasted hours trying to get an answer - I guess I should just ca ...

Yendors
Level 1: Cadet

Telstra  website shows an outage under investigation expected to be fixed in 2 days, this status has not changed in over 12 hours. First noticed 9pm 30/3/20. This is extremely poor when working from home is a necessity.  How do we get an update witho ...

Low2
Level 1: Cadet

Hi, just a quick question how much is my home package bundle really is I have always thought to be $90, thanks

Kempinski
Level 1: Cadet

Hi, I received a Telstra order number starting with the letters "PPST". Can this be correct? Thanks

Hoha
Level 1: Cadet

My modem is just coming up with the blue light showing all the other lights are green started doing this ovwr the weekend have been hung up on from Telstra 3 times as on hold for 2 long after 2 hours on holdTried resetting disconnected the works stil ...

Linz333
Level 1: Cadet

Hello, can you advise me how I have the title corrected on my bill?It has me as a 'Miss', but I am actually a 'Mr'. 

fishoil
Level 2: Rookie

Our internet went down last Thursday 26.3.20.We tried connecting the gen 2 modem, with the same results.Have spent over 8 hours on hold, trying to reach Telstra with no success. ended up reporting the fault online at work on Monday 30.3.20. Still hav ...

gw1888
Level 1: Cadet

i am trying to move my telstra servicesi get to the final step (step 7), but when clicking on 'order securely', nothing happens, so i can't submit the formi'm using chrome 

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

SuperM1
Level 1: Cadet

The NBN service failed and the mobile backup service didn't connect. how long should it take to switch over?

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

DodgyDave
Level 1: Cadet

Received the self install kit, the NBN HTC box and Telstra Smart Modem Gen 2.  Nothing seems to hard, I thought, working in the IT industryPlugged in NBN box, 4 solid lights showingPlugged in Telstra Smart Modem Gen21st issue - The connection is usin ...

Mikha
Level 1: Cadet

My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed ...

Low2
Level 1: Cadet

Hi, just a quick question how much is my home package bundle really is I have always thought to be $90, thanks

Kempinski
Level 1: Cadet

Hi, I received a Telstra order number starting with the letters "PPST". Can this be correct? Thanks

Linz333
Level 1: Cadet

Hello, can you advise me how I have the title corrected on my bill?It has me as a 'Miss', but I am actually a 'Mr'. 

gw1888
Level 1: Cadet

i am trying to move my telstra servicesi get to the final step (step 7), but when clicking on 'order securely', nothing happens, so i can't submit the formi'm using chrome 

SuperM1
Level 1: Cadet

The NBN service failed and the mobile backup service didn't connect. how long should it take to switch over?

Cyndal
Level 1: Cadet

I have been waiting 48 hours for a response on my online order so I can continue with my study and they told m 24-48 hours 

RR_
Level 1: Cadet

I'm in apartment building with Telstra Internet. Connection is via Netgear Telstra Cable Adapter CM450. I connect my own network to this device and dont use the Telstra Wi-Fi router. The building moved to NBN some time ago and I will need to move to ...

mickeyg04
Level 1: Cadet

Currently checking if NBN is out in the Greensborough Victoria area. The website says no, however, a Telstra rep said it actually was. So, which one is right?

fourfoorseven
Level 1: Cadet

Last night lightning took out my phone line.  Tried calling Telstra to report the fault 132200, a recorded voice sent me an SMS and told me to use the My Telstra App. I used the my Telstra app, which told me to call Telstra on 132203. I called 132203 ...

Berecca
Level 1: Cadet

I put an online order in 7 days ago for new nbn connection. I was then emailed and told I’d hear back 24-48 hours. Not had a reply since.  I cant track it as it’s not in the system as an offical order yet. I have an order reference number NA50748698 ...

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