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Telstrasbad1
Level 2: Rookie

I am not very computer savvy and I am having a lot of problems with some devices connecting to the wifi. Telstra technical support says my wifi is working perfectly even though I have noticed that the signal on both my phone and iPad is low even when ...

abthomp
Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

Frank007
Level 1: Cadet

Guess what? Another cable modem activation issue. I am surprised to see that there are numerous posts complaining about this similar issues since 2012 and you guys still have no resolution. I requested my cable broadband relocation service on 20th Au ...

Kent69
Level 1: Cadet

I have been with Telstra for as long as I have been old enough to have a service, I am now 50 so it has been a long long time, that time ends soon. The way you treat customers is horrific at best and disgusting is probably the better word, I am sure ...

Tags
Level 3: Gumshoe

Hello folks,I've been really pleased to have a splitter operated extra phone but pride cometh ... the fall has arrived. Suddenly the FTTN NBN here at home now has frequent outages after more than 18 months reliable operation. The only change I know o ...

abthomp
Level 10: Junior Detective

So I get a SMS advising me that Telstra have tried to call re the above ref number and I must call their 1800 number within 24 hours or they'll close the ticket.I call back.Can't get hold of anyone who knows anything about it.Is there anyway I can ke ...

mag0003
Level 1: Cadet

Hi all, Original complaints number SR 1-2196241797615 and SR 1-2196464285891 (online) to actually get a response.  
Had HFC NBN connected 12/9 and activated last Friday 13/9 and was also sent out a LH1000 Arcadyan Gen 2 Modem.  Since then have had sev ...

Lenny8
Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

MrBiggles
Level 1: Cadet

Hi was just transferred from Cable to HFC NBN. My letter (can provide) from Telstra stated no changes in plan or bill on transfer.   My plan was elite Cable speed and has been for years.  Clearly this is not the case on transfer and have been put on ...

Ozinomad
Level 2: Rookie

I can't see my data usage on my Home Dashboard.  On 'Home Data Usage' tab it says 'we are unable to load this service card'. Any ideas please, I have reset the modem but this tab has not been active since NBN connection a month ago.

abthomp
Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
Up
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

b-j-l
Level 2: Rookie

Has telstra "ditched" their customers?Have an ongoing issue re nbn speeds (hasn,t everyone?) and forwarded a complaint (receipt SR 1-2171909068057 26Aug2019), then waited the mandatory 5 business days and after 8 business days of no contact by phone ...

ssasss
Level 1: Cadet

I have been waiting 3+ weeks for my move request to be completed and am continuously having to unshape my 4g backup. I have no estimated resolution date for the connection issue. Can someone either tell me when my internet connection will be complete ...

jvb
Level 1: Cadet

Received the Telstra modem but not the NBN connection box. We opted for NBN self install. Is the connection box shipped separately? We've also noticed that there is an appointment scheduled for a technician to visit, but we opted for self install. Th ...

Peter_B1000
Level 1: Cadet

Hi, due to some features missing in the Telstra smart modem V2. I have disconnected it and put back my original router. Which has been working fine for last 10 years on Telstra Cable. I assume this is ok and wont cause any problems. I have been recei ...

terryc01
Level 2: Rookie

I am curious as to why my broadband order was cancelled. Last week I  received a smart modem and all worked fine. The next day it stopped working. I called that number on the order tracking page who could not help - said it was being provisioned but ...

David170
Level 2: Rookie

HAS ANYONE EVER FOUND A RASPBERRY UNDER NETWORK HEADING USING FILE EXPLORER WIN 10. IT IS SIMILAR TO A FAKE MOBILE TOWER OR A STINGRAY DEVICE USED BY GOVT IN US AND IT ALLIES

scotty66
Level 1: Cadet

Hi I'm having a nightmare of a time to just connect to the NBN. It started in February this year when I signed a pre-order for the NBN which was finally connected to my area at the end of June. On the 2nd July I rang Telstra to confirm my order was g ...

Telstrasbad1
Level 2: Rookie

I am not very computer savvy and I am having a lot of problems with some devices connecting to the wifi. Telstra technical support says my wifi is working perfectly even though I have noticed that the signal on both my phone and iPad is low even when ...

Lenny8
Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

z3019494
Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

sandman61
Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

BigpondMailUser
Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

Francine
Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

SD2068
Level 1: Cadet

Can someone explain what each of the firewall settings do ? I’ve noticed that if I’m on medium I’m unable to run a Speedtest from Google and my Google WiFi doesn’t work as the app thinks the device is offline. I also found the a VPN client I’m testin ...

jehale
Level 2: Rookie

Today I was notified my internet connection was down. My TV likes to keep me informed.I have a HFC connection and since being placed on the nbn this has happened a couple of times before.Today was different.The connection went down and up and down et ...

Mcwiener94
Level 2: Rookie

Im currently trying to query my sync speeds and I've notice my SNR margin is quite high. Just wondering what this would indicate and if there would be a fix for both it and my sync speeds.

Tyson233
Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

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