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Level 3: Gumshoe

Hi everyone,
Up until 4 days ago my new NBN 50/20 connection was working perfectly. Now I’ve noticed my upload speed has dropped to 5mbps consistently like it has been throttled. I noticed this issue while trying to upload files to a server at my work ...

Level 1: Cadet

Our service has been down for two weeks now, and I keeping getting this error; "Check your link and Internet connection settings..."   what does this mean and how do you check them.  i've called several times and the tech has been no support at all.  ...

Level 2: Rookie

I have a fixed wireless nbn connection and it's been stuck in provisioning for over three weeks. This is the third time it's happened. First time Telstra advised I should contact the ombudsman. Which was horrible because the Telstra team should have ...

Level 2: Rookie

Is Telstra going to offer the higher speed plans such as 1 Gbps download and 50 Mbps upload offered by NBN as announced in today's Sydney Morning Herald. ...

Level 9: Captain

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
DSL Mode
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

Level 1: Cadet

Has telstra "ditched" their customers?Have an ongoing issue re nbn speeds (hasn,t everyone?) and forwarded a complaint (receipt SR 1-2171909068057 26Aug2019), then waited the mandatory 5 business days and after 8 business days of no contact by phone ...

Level 1: Cadet

Hi I've contacted telstra and apparently they've detecting nothing on there end but for this past month every single night at around 10:20 - 10:40pm WA Time my internet just completely disconnects modem light goes orange then back to blue then my web ...

Level 1: Cadet

Hi,I am going to be knocking my house down in the next few month to build a new house and I am wondering what the process to have my current NBN connection removed and cabling rewound back to the pit. Cheers,Christian

Level 2: Rookie

Hi I have had a static ip with NBN for a couple of years and its been assigned and provided with no issues.  I moved house in Feb this year and my static ip now does not work, I keep getting a new ip address assigned,   I have logged calls with no re ...

Level 1: Cadet

I have been with Telstra for as long as I have been old enough to have a service, I am now 50 so it has been a long long time, that time ends soon. The way you treat customers is horrific at best and disgusting is probably the better word, I am sure ...

Level 1: Cadet

I have been waiting 3+ weeks for my move request to be completed and am continuously having to unshape my 4g backup. I have no estimated resolution date for the connection issue. Can someone either tell me when my internet connection will be complete ...

Level 1: Cadet

Received the Telstra modem but not the NBN connection box. We opted for NBN self install. Is the connection box shipped separately? We've also noticed that there is an appointment scheduled for a technician to visit, but we opted for self install. Th ...

Level 1: Cadet

Hi, due to some features missing in the Telstra smart modem V2. I have disconnected it and put back my original router. Which has been working fine for last 10 years on Telstra Cable. I assume this is ok and wont cause any problems. I have been recei ...

Level 2: Rookie

I am curious as to why my broadband order was cancelled. Last week I  received a smart modem and all worked fine. The next day it stopped working. I called that number on the order tracking page who could not help - said it was being provisioned but ...

Level 2: Rookie


Level 1: Cadet

Hi I'm having a nightmare of a time to just connect to the NBN. It started in February this year when I signed a pre-order for the NBN which was finally connected to my area at the end of June. On the 2nd July I rang Telstra to confirm my order was g ...

Level 1: Cadet

I currently have Telstra Cable plan at home, however have been advised that NBN is now available in my area (Glebe 2037). I'm happy with the fast cable connection I have and would prefer not to leap into the unknown NBN cesspool. Do I have a choice?

Level 1: Cadet

I have been with Telstra for as long as I have been old enough to have a service, I am now 50 so it has been a long long time, that time ends soon. The way you treat customers is horrific at best and disgusting is probably the better word, I am sure ...

Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

Level 1: Cadet

Can someone explain what each of the firewall settings do ? I’ve noticed that if I’m on medium I’m unable to run a Speedtest from Google and my Google WiFi doesn’t work as the app thinks the device is offline. I also found the a VPN client I’m testin ...

Level 2: Rookie

Today I was notified my internet connection was down. My TV likes to keep me informed.I have a HFC connection and since being placed on the nbn this has happened a couple of times before.Today was different.The connection went down and up and down et ...

Level 2: Rookie

Im currently trying to query my sync speeds and I've notice my SNR margin is quite high. Just wondering what this would indicate and if there would be a fix for both it and my sync speeds.

Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

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