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Renee1901
Level 1: Cadet

I'm working from home and worried about maintaining internet while I transition to the NBN.I have my NBN Co technician booked for 1 April and the Telstra technician that I'm paying to do the installation booked for 10 April.Please help - I'm worried ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

vDutch
Level 1: Cadet

G'day all I called last Friday (20 March) and after a considerable amount of hold time, had my Telstra services disconnected. More than a week later, my service is apparently still active and I have recieved another bill (I've paid monthly in advance ...

Petra86
Level 1: Cadet

Hello Telstra team, I know these are challenging times.  I have been on the phone line numerous times, waiting for over 90mins without gettin any response. I've spent all of Friday evening, yesterday & today attempting to fix the problem which first ...

FusTraded
Level 1: Cadet

Being nearly 2 weeks to connect nbn at new premises , no call back nothing ,it takes forever to get through if at all,worst service ever ,no uniD wan light on nbn connection,seriously I don’t know what’s going on ,please someone contact me.

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

MGSN69
Level 1: Cadet

Ultimate Irony!The Telstra ADSL2+ connection costing around $120.00/month with some entertainment options couldn't actually stay connected long enough for me to sign up to TPG NBN - had to switch to my mobile.I gave Telstra a couple of hours to try a ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

MJTD
Level 1: Cadet

Can anyone help memy home internet has been out since last Friday 20/03/2020. I’m in footscray, Victoriai can’t get through to anyone at Telstra to find out what’s happened and when it will be fixed - the website says there’s an outage and that it mi ...

Mikky058
Level 1: Cadet

2 hours on hold, 2 times through the useless diagnostics app. Is there a simple way to register a fault or is it purposely obscure? 

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

DodgyDave
Level 1: Cadet

Received the self install kit, the NBN HTC box and Telstra Smart Modem Gen 2.  Nothing seems to hard, I thought, working in the IT industryPlugged in NBN box, 4 solid lights showingPlugged in Telstra Smart Modem Gen21st issue - The connection is usin ...

Mikha
Level 1: Cadet

My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed ...

ft888
Level 2: Rookie

Had our Telstra Cable service migrated to NBN HFC mid Feb, and we've been having issues ever since. I tried calling 1800834273 for the Telstra NBN support but they don't work 24/7 and now I get put on indefinite hold due to the COVID19 issues in thei ...

Honkenstein
Level 1: Cadet

Hi, all.I have an existing Telstra Cable Unlimited plan.  I'd like to be able to access my plan's data via a mobile device such as the HTC 5G hub while I'm travelling within Australia.  I'm unable to get "human" assistance over chat to answer the que ...

furcat98
Level 2: Rookie

I made a phone order for a small broadband via the 132200 phone number on Tuesday 17th March about 6:45pm. They said I would receive an order notification within 48 hours by email but it has not arrived. As I do not have an order number I cannot trac ...

Renee1901
Level 1: Cadet

I'm working from home and worried about maintaining internet while I transition to the NBN.I have my NBN Co technician booked for 1 April and the Telstra technician that I'm paying to do the installation booked for 10 April.Please help - I'm worried ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Jodi5
Level 1: Cadet

We had an outage and now I can't get my TV to connect again to the wifi. It's an LG smart TV and when trying to connect I've selected by Wi-Fi Name and entered by Wi-fi password and get the following message - Failed to connect to the network. Gatewa ...

neilk1
Level 1: Cadet

Unable to connect to the internet. Have tried the troubleshooting. restarted all the devices many times, checked cable connections inside and out, no outage showing on the website for my area, devices as below:NBN router:power: on
downstream: on
upstre ...

Bigal_65
Level 1: Cadet

Day 3 without cable internet and home school starting tomorrow. 3 hours on hold to support before giving up on holding, showing no outages in the area (on both trobleshooting sites but neighbours are out as well), fault in Broadbeach Waters.How long ...

JoPedler
Level 1: Cadet

I can see my packages when I log in but can’t see how to delete a package.

Rubyred84
Level 1: Cadet

Hi Im trying to add my new internet account to my account on telstra, however when i enter the account number given it states it is incorrect and does not belong to any account, yet i have the wifi modern etc. All i want to do is be able to see my mo ...

vincent72
Level 1: Cadet

Slow nbn

Cleotolly
Level 1: Cadet

Hi, can’t get onto Telstra via phone. Does anyone know how long one has to connect to NBN after the cooling off period ends? Is it 30 days?

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