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Nim3
Level 1: Cadet

Still I haven't got any response from other than order receipt. No track number and I can't contact Telstra either phone or chat. Even no email from Telstra about the status of the order

Pb45bbro
Level 1: Cadet

I'm in southern highlands NSW. Smart modem with NBN disconnects 10pm on the dot every night. Had been fine 2 weeks before now.  It's 01:15 am now and still out. Backup SIM doesn't connect, no Telstra Air 4G service, automated online tests don't ident ...

HammoNator7788
Level 1: Cadet

Title basically says it all. We just connected today about 7 hours ago and have been stuck in backup mode from the get go. Extremely low speeds. Have unplugged and reset the modem , tried to contact tech support and sent live chat text messages but d ...

AAGIAN
Level 2: Rookie

My Telstra smart modem has been on mobile backup mode for about 3 weeks now. Since Telstra sent message to say their fixed line was temporarily unavailable. Apparently now available but our modem is still on backup. Called Bigpond support, on phone f ...

AA70
Level 1: Cadet

Hi, I have been trying to get through to the disconnections team for over a week now. My nbn / wifi has not been working since mid to late Feb during the heavy NSW storms. Despite numerous calls to Telstra with agents and visits from nbn my wifi was ...

Hukka
Level 1: Cadet

all new modem still NBN speed 0.2 Mbps download & 0.2 MBPS upload. please help

simon1975
Level 1: Cadet
Annie002
Level 2: Rookie

I live in South Canberra and have high speed NBN. My Telstra modem is only 2 years old - was given a new one when switching to NBN. For the last 3 days, my connection drops out every 10 minutes. Have tried rebooting modem several times. Phone line an ...

Kipcluggo
Level 1: Cadet

How do I contact Telstra in this current environment to advise that my new service connection address is wrong. All support is being directed to self help but this does not have any facility to address this issue.

AA05
Level 1: Cadet

Hi Current customer, requested to move house earlier this week, recieved confirmation email but was never contacted.
Spent 2.5hrs on hold before getting through to telstra today, was told there was no moving home request and someone from the moving ho ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

BlueMountains84
Level 2: Rookie

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

Hem_syd
Level 1: Cadet

Hello Expert, I need help to fix my newly NBN connection which migrated from ADSL today. Telstra Technician came and installed the NCD modem and connect with Telstra modem. As soon as he saw green and Blue lights he left the place saying his job done ...

Doug4907
Level 3: Gumshoe

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Nim3
Level 1: Cadet

Still I haven't got any response from other than order receipt. No track number and I can't contact Telstra either phone or chat. Even no email from Telstra about the status of the order

Pb45bbro
Level 1: Cadet

I'm in southern highlands NSW. Smart modem with NBN disconnects 10pm on the dot every night. Had been fine 2 weeks before now.  It's 01:15 am now and still out. Backup SIM doesn't connect, no Telstra Air 4G service, automated online tests don't ident ...

HammoNator7788
Level 1: Cadet

Title basically says it all. We just connected today about 7 hours ago and have been stuck in backup mode from the get go. Extremely low speeds. Have unplugged and reset the modem , tried to contact tech support and sent live chat text messages but d ...

AAGIAN
Level 2: Rookie

My Telstra smart modem has been on mobile backup mode for about 3 weeks now. Since Telstra sent message to say their fixed line was temporarily unavailable. Apparently now available but our modem is still on backup. Called Bigpond support, on phone f ...

AA70
Level 1: Cadet

Hi, I have been trying to get through to the disconnections team for over a week now. My nbn / wifi has not been working since mid to late Feb during the heavy NSW storms. Despite numerous calls to Telstra with agents and visits from nbn my wifi was ...

Kipcluggo
Level 1: Cadet

How do I contact Telstra in this current environment to advise that my new service connection address is wrong. All support is being directed to self help but this does not have any facility to address this issue.

Anil4
Level 1: Cadet

Hi. My phone got upgraded to Android 10 version this morning and I'm not able to connect to my home broadband since then. I have tried connecting my phone to other hotspots via WiFi and it works. I'm just not able to connect to my home internet alone ...

Erin97
Level 1: Cadet

So I called Telstra a couple of weeks ago to sort out an issue with my ADSL connection (it had been cutting in and out constantly). Apparently there had been an outage that would be fixed by April 2nd so Telstra switched me over to the back up mobile ...

Gibb2
Level 1: Cadet

Have accessed Telstra Gateway to find this message...your broadband service is not working normally.you are offline.The modem lights indicate  all is well.but there is no internet access.

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