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20xxx
Level 2: Rookie

Absolute horrible NBN service. The technicians and the people at NBN prefers to run test while sitting on a computer and say the test passed so the connection is good to go. However, the appointment notes clearly says that the NTD box has problems an ...

Gopher1964
Level 1: Cadet

Hi we currently have a Telstra cable, Foxtel and home phone bundle. Our NBN connection box and smart modem arrived and I'm not sure what to do. The instructions don't mention Foxtel and Telstra aren't answering the phone because of Covid-19. The inst ...

Doug4907
Level 2: Rookie

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

IssueNBN
Level 1: Cadet

Hi there, I'm trying to get my NBN fixed, as it can't connect to the NBN box.  Every time a Telstra technician goes through their troubleshooting with me, we come to the conclusion that an NBN co tech needs to be sent out. The Telstra operator books ...

Scott_Edwards
Level 1: Cadet

Someone help me please. I spent 2 hrs and 20 minutes on hold today with Telstra only to get cut off after i started to ask my questions. NBN underground services contractors (not even the cabling contractors) damaged the copper cabling in our street ...

Scott124
Level 1: Cadet

How the hell do I cancel my service...these guys are useless!

m_j_short
Level 6: Bloodhound

NBN has finally come to Kew. I have been on 100Mbps Cable for yonks but decided to switch over. Noted that we were getting FTTC and from research it seemed able to provide high speed and Telstra seemed to indicate this was the case. Having changed ov ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

Chrisb9027
Level 1: Cadet

Has anyone been able to talk, online chat or communicate with Telstra at all during this Covid-19? I have no work now, was promised to receive a credit from Telstra because of no landline or internet service in January ($90, which I need every penny ...

Nielo22
Level 1: Cadet

Hi, I have a bundle package and I'm off contract, during COVID 19 how can I change my bundle $160 to a lower package like the $90 nbn50, when I ring they tell me to use the app, when I use the app it tells me I can get the NBN switch until another ti ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

jaredwg
Level 1: Cadet

I have an unlimited Telstra cable plan. The bills have been paid and are up to date. Everything appears to be working as usual but after running multiple speed tests last night and this morning I am consistently only getting 5mbps download speeds.
Giv ...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

Doug4907
Level 2: Rookie

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

IssueNBN
Level 1: Cadet

Hi there, I'm trying to get my NBN fixed, as it can't connect to the NBN box.  Every time a Telstra technician goes through their troubleshooting with me, we come to the conclusion that an NBN co tech needs to be sent out. The Telstra operator books ...

Scott_Edwards
Level 1: Cadet

Someone help me please. I spent 2 hrs and 20 minutes on hold today with Telstra only to get cut off after i started to ask my questions. NBN underground services contractors (not even the cabling contractors) damaged the copper cabling in our street ...

Nielo22
Level 1: Cadet

Hi, I have a bundle package and I'm off contract, during COVID 19 how can I change my bundle $160 to a lower package like the $90 nbn50, when I ring they tell me to use the app, when I use the app it tells me I can get the NBN switch until another ti ...

Lucifur
Level 1: Cadet

I am having issues connecting to my workplace VPN.  It has been OK, a little dodgy but OK and I am now unable to connect. Does Telstra block VPN connections? 

NaomiBird
Level 1: Cadet

Hello, Ive tried to get Telstra to provide me with a broadband connection only to be told by the technician that I cannot be connected because of an issue at the cabinet. After this I have found it impossible to contact anyone to get this sorted. As ...

TAN2
Level 1: Cadet
Hithere123123
Level 1: Cadet

Fixed no need for tech

Vivek24
Level 1: Cadet

As I am moving away from my present place, I would like to disconnect my home broadband service but couldn’t able to reach anyone on customer care number which is really annoying 

Waldoprecious
Level 1: Cadet

I’ve ordered an ADSL line but can’t track the order some 10 days since I ordered online. Tracker is no good as it starts with a DA prefix.

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