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Level 1: Cadet

We have just received our smart modem. The aerial gets installed next week. Can we use the mobile connection before then? Is there an activation process?

Level 1: Cadet


I had a technician come and install FTTC nbn box and it’s all setup. Telstra have stated, the first time of enquiring, wait between 35 minutes and 24 hours for it to activate. After that time had elapsed, I got told to wait until another 24 hou ...

Level 1: Cadet

I had ordered to upgrade the service on 26/03 from the ADSL2+ to cable service. Once I placed the order via phone call, I received the email confirmation that the modem have sent to my address and the technician will come visit on 04/04 to help to do ...

Moderator Luna23

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Level 2: Rookie

I bought a brand new power board and plugged my Telstra Smart Modem in but now it won’t connect to Internet. I have an NBN connector to The Hybrid Fibre Coaxial (HFC). All lights are on but the connection to modem shows red light. My modem has link w ...

Level 1: Cadet


Can someone tell me a email address for the Telstra compensation Department. It’s regarding the damage to the front facade and cables pulled from the front of my house. I’m getting the usual hand ball , ducking and weaving etc from them with Telstr ...

Level 1: Cadet

My Mail host DNS header does not match the reverse DNS header. Mail servers receving emails will maker this as spam when they dont match. Require Telstra support to change the PTR of the reverse DNS.I have been on the phone and chat for over 3 hours. ...

Level 2: Rookie

Hello, we’ve had tech out recently, was ok for 1-2 days, then now constantly smart modem cutting over to 4G, now getting threats from Telstra to cut it off, formal complaint in place as never received Telstra promise of 6 mbps in 2 yrs, can’t get any ...

Level 1: Cadet

Im in Wanneroo WA why arnt I able to connect to the NBN service? There was some maintenance scheduled by Telstra for my area that was supposed to be 1am to 8 am! When I check the outages online it says I have no outages....complete lies Telstra. Give ...

Level 8: Inspector

Is it a good idea to get our B2B alarm converted over to 4G prior to NBN actually becoming available?

Level 1: Cadet

Hi all. I have just moved into a new house, I am trying to figure out if this is a internet port?? Tried contacting Telstra but can't seem to get an answer as to what it is. Does this supply internet? If so, what type? If it isn't internet, what will ...

Level 1: Cadet

I have an account with Internode and am changing to Aussie BB for the NBN, but they tell me there is a 'complex' line issue which I believe to be our Fax Duet line, and cannot port my number until this is rectified/removed/disassociated. We had this ...

Level 2: Rookie

Have been generally running my IPTV box on my LG television without much issues using wifi from my home ADSL modem - Technicolor TG587n.v3. This week however unable to stream most of the channels with wifi, though able to stream using mobile hotspot. ...

Level 2: Rookie

Hey guys, quick q. I'm getting nbn installed today, I already have Telstra cable currently running with a coaxial port in the room with the modem. Will they need to get under the house again or do they just program/enable nbn on the same line and con ...

Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

Level 1: Cadet

how does a USB dongle work? We have been advised by Telstra that we should purchase a USB dongle as an interim solution while waiting for the NBN to be connected (4 months so far and still waiting!). Our computer is connected via wifi to our modem wi ...

Level 2: Rookie

So my area has just gone live for NBN HFC and have started getting all the usual flyers from competitors for their NBN plans which are quite a bit cheaper as it turns out! Anyway, the missus doesn't want to lose our BigPond email so have decided to s ...

Level 3: Gumshoe

HI , who do i call to get a port check done?Im trying to find out if im on a ADSL2+ port as my exchange is listed as such but im on a 5 Mb pipe

Moderator Luna23

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

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