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mvnssa
Level 2: Rookie

Smart modem gen2 installed for a few months after NBN installed in the street knocked the unit complex off for five days replacing a Netgear Telstra Gateway Max that preformed extremely well. Gen2 initially worked ok. Now drops off generally at 3am a ...

John204
Level 2: Rookie

Hello, in the recent weeks the download and upload speed of my internet has fluctuated a lot after 7 pm (this lasts beyond 2 am). The usual download speed of my network is 100 mbps with 5 mbps upload but this drops significantly to below 20 mbps (dow ...

SharonMary
Level 2: Rookie

I have received an email from Telstra claiming that they have been trying to contact me to upgrade to NBN before it's too late, implying that I will be cut off if I don't with the message:      "To keep your home phone and internet working, you’ll ne ...

ab103
Level 1: Cadet

Hello, I've had cable internet with foxtel for over two year, with no problems. Last week, we got our first outage.  I checked online at  https://outages.telstra.com.au/ and confirmed that there was an outage, and the ETA to fix would be 10 hours or ...

Dahir
Level 1: Cadet

D

SamAU
Level 1: Cadet

Over the last 8 Months I have helplessly raised escalations to telstra tech support to help me resolve my home cable and phone service. 8 Months and only 1 so called case manager called Steven called me up. His resolution was that I should not compla ...

SamAU
Level 1: Cadet

8 Months ago I signed up with telstra for their cable home internet service with the expectation of high data speeds of over 50Mbps with an extra add on of free speed boost. Its been 8 months and I have never had speed of over 5Mbps.I have done quite ...

jsbrown724
Level 3: Gumshoe

Following on from a previous post (https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Increasing-dropouts-since-Firmware-Upgrade-18-1-c-0443-950-RA/td-p/844531) have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

Paul511
Level 1: Cadet

Hello,  I'm receiveing extremely high ping / latency when connecting to Hong Kong servers. I used to be getting 130 ping with telstra to the specified IP, but all of a sudden my ping has spiked up to 300.  My routing is going Syd > Hong kong > Syd > ...

P_Switch
Level 1: Cadet

Hello everyone. A big thanks in advance for you inputs. I am on Telstra Cable. Everything was working fine until a few days ago, when I accidentally did a reset on my Linksys Velop mesh wifi becase the speed was not what was as per usual. THEN (when ...

mvnssa
Level 2: Rookie

Smart modem gen2 installed for a few months after NBN installed in the street knocked the unit complex off for five days replacing a Netgear Telstra Gateway Max that preformed extremely well. Gen2 initially worked ok. Now drops off generally at 3am a ...

John204
Level 2: Rookie

Hello, in the recent weeks the download and upload speed of my internet has fluctuated a lot after 7 pm (this lasts beyond 2 am). The usual download speed of my network is 100 mbps with 5 mbps upload but this drops significantly to below 20 mbps (dow ...

Bochi
Level 2: Rookie

I got NBN fixed wireless connected, but can receive a phone call on the phone but can not make voice calls although there is a 'shattered' dial tone in place.  Regards 

Marcel
Level 1: Cadet

I'm ready to move from ADSL to NBN. I've received a new smart modem for that. The documentation says that if I connect the new modem, Telstra will automatically change my service form ADSL to NBN. Since I cannot afford a long period without internet ...

lee9011
Level 1: Cadet

Hi, I am new to Telstra NBN HFC service, less than a month. The Telstra offered smart gen2 router works ok, but not great, especially WIFI coverage. To benefit this called NBN speed, I just got myself a monster router Asus AX11000 with an expectation ...

Ray03
Level 1: Cadet

I'm getting calls from a private number with a computer voice saying nbn co is going to cut me of because of suspicions activity  Than tells me to press 1 wtf!

BTH59
Level 1: Cadet

Have had nbn connection for 6 months and never had a problem until a few weeks ago when we had an outage and modem did not switch back from the mobile network after a couple of days. I called Telstra and they were not able to sort it out over phone a ...

Wally23
Level 1: Cadet

Nbn

Hello, is it possible to stop your home nbn service for a period of time? 

Sime14
Level 1: Cadet

  Hi Everyone,I've been told that as a sub-divided new property that Telstra can't service my address in Spotswood (6km from Melb CBD). They keep telling me that no comms work was done for my address but I have this box with Telstra on it. So can any ...

InfinityDawn
Level 2: Rookie

So recently i just moved over from cable to the nbn, the only advantage of this has been the signifgantly better upload speeds, apart from that everything else has been sub par, service cost more for less download speed, drop outs etc.I host alot of ...

SharonMary
Level 2: Rookie

I have received an email from Telstra claiming that they have been trying to contact me to upgrade to NBN before it's too late, implying that I will be cut off if I don't with the message:      "To keep your home phone and internet working, you’ll ne ...

badjohn7
Level 1: Cadet

My cable  internet stops working around 11 am everyday and will not work again until 4 or 5 pm. It works fine in the evening. I have a UPS and Arlo cameras connected to it. I also use Cyberghost VPN but I can't see how these things could cause my pro ...

CCGC
Level 1: Cadet

I spent a few hours today setting up parental controls on my NBN modem through My Account login - Telstra 24/7.Testing indicated that it was working to around 80% satisfaction with manually entered URL's visible on some PC and not on others, and visa ...

Vous42
Level 1: Cadet

Sadly, trying to arrange installation of the NBN at my home has been such an absurd and frustrating experience. In short, I followed the links from the Telstra email on October 5, numerous ‘chats’ (transcripts available) and phone calls then finally ...

timsonic
Level 1: Cadet

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

chrishkyle7
Level 1: Cadet

I have a Netgear router and it works fine till I update the router firmware. Also, I forgot the router password and I could not access my router. So I don't know how to reset netgear router password. If anyone has any idea about that problem then sug ...

Lancifer
Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

jaseT
Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Poseidon1
Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Ozmica1
Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

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