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gm99
Level 1: Cadet

I am working from home and need to connect to CSIRO via VPN to access various web sites.
This has not been problematical until now when the internet drops out after 3-5 minutes VPN connection time. I can then disconnect VPN and reconnect to continue f ...

DLC4
Level 1: Cadet

Nbn

Hi, has anyone had the issue when you try and connect to wifi it take you to the iiNet tool box log in?? 

mickmok
Level 1: Cadet

How long are the delays with new connections? I have a new house with a lead in conduit and need internet so I can move in and work from home. I placed an order a week ago and still haven't got a proper order number. 

RyanL
Level 2: Rookie

I've been without NBN now for nearly 5 days, and I can't get through to the technical support team. My NBN box doesn't have all 4 lights solid green. I've got power solid green, downstream solid green, upstream flashing green, and online blank. Does ...

Ss1991
Level 1: Cadet

Hi,I just received two emails from Telstra saying I have exceeded my data limit and that I have been charged for extra data use.  As I am working at home I was told that Telstra is providing automatically (without having to apply) unlimited data for ...

scarydoor
Level 1: Cadet

moved home recently, moved internet with me, hasn't been connected (stays on backup)1-2413853597941 is my move orderint-1-2416360768534 is a reference i got from one of the 4 or so phone calls I've made. i completely understand the delays and will co ...

jimbo561
Level 1: Cadet

Have received fixed wireless modem whenI put in the user name and password supplied by Telstra it tells me its incorrect.

Mark165
Level 1: Cadet

I ordered a new ADSL line to prepare for home schooling for my 3 children. I received an email with the new account number but no order number. The order number is required to find out the status of the order. Any way to find out the status of the or ...

maryd1
Level 1: Cadet
Alessandro47
Level 1: Cadet

I have not changed anything on my Mac but as from yesterday I cannot get mail from Telstra. I get the message "Connections to the server “pop.telstra.com” on the default ports timed out". I am getting mail to my iPhone and iPad ok. I called Telstra P ...

swen57
Level 2: Rookie

telstra refuses to even acknowledge my calls

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

zhuenxxx
Level 1: Cadet

I've tried to restart my wifi, tv and factory rest but they didn't work. My password was correct but I couldn't even connect to the wifi, the wifi icon will continue to circulate for a while and then failed to connect. My tv can connect to a mobile h ...

Kirstin1
Level 1: Cadet

I have all the physical items I need to start with NBN but I am hesitant to turn it on. If something goes wrong is Telstra able to assist? I certainly can't get through to anyone via phone or online chat today. Should I stay with my old (existing) se ...

Chukka
Level 1: Cadet

Hi, do you know if Telstra are offering complimentary increase of broadband speed? I'm currently on NBN 45mbps which is generally enough however with 3 high school kids learning over the internet and my wife and I working from home, those speeds aren ...

MikeFly
Level 1: Cadet

I have received an email stating that "As you've requested, the disconnection of your service is underway". I have not made such a request. The online chat "Codi" was useless and couldn't assist, the Telstra numbers aren't working because of COVID-19 ...

BlueMountains84
Level 2: Rookie

I recently moved house to an address that I'm told can get NBN via FTTC. I thought this works through your existing phone lines so I selected self-install and received the NBN Connection Device a week later.  I plugged this in to the one phone socket ...

Hem_syd
Level 1: Cadet

Hello Expert, I need help to fix my newly NBN connection which migrated from ADSL today. Telstra Technician came and installed the NCD modem and connect with Telstra modem. As soon as he saw green and Blue lights he left the place saying his job done ...

Doug4907
Level 3: Gumshoe

Our wan was interrupted 2pm yesterday. We listened to music on 133933 for 7 hours before being cut off. Via my phone we later found that there was an unplanned outage, and expect to be restored by 18:30 tonight. We receive a notice on my Telstra phon ...

Jsal1
Level 1: Cadet

Hi, I have a Standard Plus Speed - NBN HFC Technology Type connection but am only receiving 9 or 10 Mbps download speeds making it difficult to conference. I have checked the modem and it is still running on cable (not mobile backup). Any thoughts on ...

gm99
Level 1: Cadet

I am working from home and need to connect to CSIRO via VPN to access various web sites.
This has not been problematical until now when the internet drops out after 3-5 minutes VPN connection time. I can then disconnect VPN and reconnect to continue f ...

mickmok
Level 1: Cadet

How long are the delays with new connections? I have a new house with a lead in conduit and need internet so I can move in and work from home. I placed an order a week ago and still haven't got a proper order number. 

RyanL
Level 2: Rookie

I've been without NBN now for nearly 5 days, and I can't get through to the technical support team. My NBN box doesn't have all 4 lights solid green. I've got power solid green, downstream solid green, upstream flashing green, and online blank. Does ...

scarydoor
Level 1: Cadet

moved home recently, moved internet with me, hasn't been connected (stays on backup)1-2413853597941 is my move orderint-1-2416360768534 is a reference i got from one of the 4 or so phone calls I've made. i completely understand the delays and will co ...

jimbo561
Level 1: Cadet

Have received fixed wireless modem whenI put in the user name and password supplied by Telstra it tells me its incorrect.

Mark165
Level 1: Cadet

I ordered a new ADSL line to prepare for home schooling for my 3 children. I received an email with the new account number but no order number. The order number is required to find out the status of the order. Any way to find out the status of the or ...

maryd1
Level 1: Cadet
Alessandro47
Level 1: Cadet

I have not changed anything on my Mac but as from yesterday I cannot get mail from Telstra. I get the message "Connections to the server “pop.telstra.com” on the default ports timed out". I am getting mail to my iPhone and iPad ok. I called Telstra P ...

Ron154
Level 1: Cadet
AWCZZF
Level 1: Cadet

Good afternoon guys: I just want to know how to cancel my current plan about my NBN network plan, since I will go back to my country.

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