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ChanceTheRapper
Level 3: Gumshoe

  I've had terrible ping ever since a technician came to fix a prior issue of dropouts.
Said technician changed the port over at the exchange. Very stable, but slower speeds.
Ever since, my primary use of my connection, aka online gaming, has been unus ...

Peter318
Level 2: Rookie

Our NBN Broadband cuts out every day at around 9.30 am for around 1 hour. We have reported this so many times and had numerous technicians come and look at it but they cant fix it. The internet and phone goes off together. They have replaced every bo ...

wends
Level 2: Rookie

What a mess Telstra are doing maintenance on all ADSL in the serpentine arrea ha e been with NO internet all Easter has anyone else had this problem

PJD7
Level 1: Cadet

Ok am new to Telstra - but 2.9 mbps and constant dropping of the ADSL line seems completely unsatisfactory to me.    My Telstra HomeDash Board says its not even good enough to get email, or do my work skype calls.    I've resorted to pulling the cabl ...

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Julieann2110
Level 1: Cadet

I have a Telstra Smart Modem DJAO230 which is frequently dropping out. Technician Support has occurred but the problem persists.
My question is about the mobile 4G back up. Is there a limit on how much you can access? Especially when a fault has been ...

Paspona1
Level 1: Cadet

PLEASE could someone tell me just how long it takes for a Upgrade to be put on. I ordered a upgrade on the 12th of April. I have now spoken to 5 employees who have each told me 24 to 48 hours. By my calculations it has now been 288 hours. When I orde ...

MisterQ
Level 6: Bloodhound

So, I signed up to get my ADSL "upgraded" the FTTN NBN, a few weeks back - The person on the phone organizing it says that we are looking at a Date for the technician to switch over of the 9th may in the morning, Over a month's wait, but, what the he ...

Jieshou
Level 2: Rookie

My IP address has been blacklisted by dnsbl.sorbs.net, dul.dnsbl.sorbs.net and dnsbl.spfbl.net. I contacted SORBS support and received a reply that was very technical, but stated that my ISP can easily have my IP address delisted.  Telstra is my ISP, ...

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Gundo
Level 2: Rookie

Good morning, We have just been connected (successfully) to the NBN and no longer require the Telstra Netgear modem. Can it just be disposed of responsibly or does Telstra require it to be returned? Regards, David

WilliamDenny
Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

abthomp
Level 8: Inspector

Is it a good idea to get our B2B alarm converted over to 4G prior to NBN actually becoming available?

Jake1998
Level 1: Cadet

Hi all. I have just moved into a new house, I am trying to figure out if this is a internet port?? Tried contacting Telstra but can't seem to get an answer as to what it is. Does this supply internet? If so, what type? If it isn't internet, what will ...

GrantCC
Level 1: Cadet

I have an account with Internode and am changing to Aussie BB for the NBN, but they tell me there is a 'complex' line issue which I believe to be our Fax Duet line, and cannot port my number until this is rectified/removed/disassociated. We had this ...

Draco
Level 2: Rookie

Have been generally running my IPTV box on my LG television without much issues using wifi from my home ADSL modem - Technicolor TG587n.v3. This week however unable to stream most of the channels with wifi, though able to stream using mobile hotspot. ...

Creanath
Level 2: Rookie

Hey guys, quick q. I'm getting nbn installed today, I already have Telstra cable currently running with a coaxial port in the room with the modem. Will they need to get under the house again or do they just program/enable nbn on the same line and con ...

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Moderator Luna23
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Moderator Luna23
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This post has been moved to the appropriate board. Please click on the link above to find its new location.

lostpacket
Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Totallypeedoff
Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <service.interruption@telstra.com>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

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