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RAE1
Level 2: Rookie

After joining the NBN in January,   .........we have had  repeated tests,endless phone conversations, identified cable damage from water entering the telstra pit and even blaming our distance of being 90m from "The Node",  all we want it is to have a ...

Sliverin2
Level 1: Cadet

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

tommcg89
Level 1: Cadet

Built a new townhouse, had Telstra install Telstra HFC to my new properties however we now have two unit on the same block of land. Telstra have been unable to update their systems for me to place an order for HFC. Does anyone know the process on how ...

Buckers
Level 1: Cadet

I am having difficulty logging into Gateway. I have never changed the default login (admin/password), yet when I enter these login details, I receive "Invalid Username or Password". I have a Telstra Netgear CM450 modem. I have attempted to reset the ...

Mike1845
Level 1: Cadet

My Telstra name Telstra686BFD does not show up but been connecting to Telsta4371DF which is not mine???

Newmanson
Level 2: Rookie

Is anyone else experiencing WIFI issues at Wellington Point, QLD? Smart Modem has amber signal and that is giving us no WIFI. 

UsernameX1147
Level 3: Gumshoe

I use Map My Wifi because I like how it gives you the Heat map of your router's wifi around the house. The green, amber and red colours are very helpful to make decision on moving your router, its antennas orientation, extender placement, etc... I re ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

abthomp
Level 9: Captain

Just logged onto my account and found out we're apparently due to get connected to NBN (FTTN) on Wednesday.States on Order - Your attendance won't be required and then states in How to Prepare that we must be home.Anyone know which is it?Be nice if t ...

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

abthomp
Level 9: Captain

Just logged onto my account and found out we're apparently due to get connected to NBN (FTTN) on Wednesday.States on Order - Your attendance won't be required and then states in How to Prepare that we must be home.Anyone know which is it?Be nice if t ...

el6726
Level 1: Cadet

We have just moved on to the NBN. All devices (phones, lap top, Ipad etc) except the PS4 can locate and connect to the new WiFi. Has anyone else had problems with a PS4 connecting to WiFi after going on to the NBN? Thank you

Tucker17
Level 2: Rookie

What settings should have on my router (Telstra Smart Modem™ Gen 2) so that I can connect my 7kw Q series AirCon to the AC Freedom app.

I had the unit fitted on Saturday and have tried multiple times to connect the unit, i've been into the router sett ...

Dissolutam
Level 1: Cadet

G'day,

We are lucky enough to have fttp installed to our premises and am running the Telstra Smart Modem Gen 2 out of UNI-D 1 and have UNI-D 3-4 spare. I have run Cat 6 all over the house and integrated as much as possible away from wifi.

As stated, cu ...

GeoffWA
Level 4: Private Eye

Does anybody know if a significant drop in download sync with minor drop in upload sync points to a particular issue. Have had the current service for around 12 months and modem whenever I've checked the numbers  syncs ~ 50 - 55 down, 20 - 25 up. Not ...

hwka
Level 3: Gumshoe

Installation a few months old - currently with a Technicolor Telstra Gen 2 Smart Modem and WiFI Gen 2 booster.Speed is as advertised.Certain sites will not connect at any time - for example any site associated with news.com.au for example The Austral ...

Caroline12
Level 5: Eagle Eye

It's unlocked from any network but only shows up on setting with Vodafone and Optus networks available

MartinKlay
Level 1: Cadet

Hello there, I just got the NBN-HFC installed today to replace my cable, I used the premium speed boost with the cable and now with the new NBN it's standard plus speed boost. How can I add the premium speed boost to NBN cause I didn't find anyway to ...

Surfer601
Level 1: Cadet

Is nbn available at my house


Paulaust
Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Mike1845
Level 1: Cadet

My Telstra name Telstra686BFD does not show up but been connecting to Telsta4371DF which is not mine???

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Trevi_Australia
Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia (www.treviaustralia.com.au) to an other server. The site was purchased from netregistry (www.netregistry.com ...

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

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