Broadband & nbn™

Home Broadband

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Oldman_OG
Level 1: Cadet

I signed up for NBN FTTN now available in our town, and we got a home phone included in the offer. We got our LH1000 modem and told to hook it up so we can use the 4g backup while we wait for the NBN service to be connected (this friday). My problem ...

1qazxsw2
Level 1: Cadet

The sydney morning Herald reported in May 2019 that those on broadband cable who were already receiving the Ultra speed Boost would get a $20 discount because all those on cable who were paying for 50Mbps speed would now receive a free speedboost. Se ...

roble0
Level 2: Rookie

In a week's time, we will be changing over to the nbn which will, amongst other things, require that our current Gen 1 Smart Modem (DJA0230) be replaced a new Gen 2 Smart Modem (DJA0231). I plan to change the Gen 2's WiFi SSID and password to the sam ...

Humaira
Level 1: Cadet

I reported a problem with my internet on July 4th 2019 in Homebush West, Sydney. Technician came in next day and said there is an outage in the area, something about a cable cut at the main exchange. Everyday the Telstra Outage tracking page keeps ex ...

gvisoc
Level 1: Cadet

HiIn order to cancel a service with Telstra (the contract has already expired, I'm in a sort of "pay as you go" mode after the 24 initials months), do I have to give any minimum notice?Thanks

abthomp
Level 9: Captain

Since we were connected to the NBN on 11 July the Maximum Line Rate has decreased from 39.3 Up/90.22 Down to 38.8 Up/79.9 Down. Actual Line Rate is yet to be affected but if this trend continues we're worried that will be decreased as well. Full stat ...

NMW
Level 3: Gumshoe

I’m attaching smart devices, and some don’t connect, and those are meant to use only 2.4, so I’m wondering if this is the problem.

Duncan14
Level 2: Rookie

Hi everyone,
Up until 4 days ago my new NBN 50/20 connection was working perfectly. Now I’ve noticed my upload speed has dropped to 5mbps consistently like it has been throttled. I noticed this issue while trying to upload files to a server at my work ...

OzPom
Level 2: Rookie

Hey all! I often work from home, and on an almost daily basis the wifi connection seems to drop out. As such, I lose connection to my work network and if I'm on a video call (often the case with remote working) it will cut out and it will take a few ...

slapper
Level 4: Private Eye

I often see this error message when browsing Crowdsupport ..."request entity too large" Doesn't seem to matter what browser I use. I also am often unable to reply to posts.. getting a red bar saying:Sorry, unable to complete the action you requested. ...

Oldman_OG
Level 1: Cadet

I signed up for NBN FTTN now available in our town, and we got a home phone included in the offer. We got our LH1000 modem and told to hook it up so we can use the 4g backup while we wait for the NBN service to be connected (this friday). My problem ...

Sliverin2
Level 2: Rookie

OK, so for the last few months my peak hour speeds drop to unusable speeds. I then go through the whole process with telstra support to see if they can help but all they ever ask is to turn off the modem and turn back on. Technicians have been to the ...

septagenarium
Level 1: Cadet

I am using Telstra Gateway Max TG799vac. When looking at Traffic Monitor graphs, the vertical axis legend is "MB" or "KB". The horizontal axis is time. As the graph rises to a peak and then falls to zero, the data usage must be a rate (eg MB/s) or mu ...

hello31
Level 1: Cadet

I'd like to know if connecting my Smart Modem 2 + Telstra-branded HFC modem is going to trigger an automatic migration to NBN? The smart modem packaging suggests it will. I don't want to trigger the migration yet, but want to use the modem 4G backup ...

abthomp
Level 9: Captain

Just noticed we've apparently been switched over to NBN from ADSL.How do these stats look?Anything to be concerned about? Any suggestions?  DSL StatusUp
DSL Uptime
35 minutes 33 seconds
DSL Type
VDSL2
DSL Mode
Fast
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line ...

Abfab50
Level 2: Rookie

Can anyone help me set up Parental Controls? Specifically for time restrictions on different devices.  On Telstra Gateway Modem (NBN) it's about 6 - 8 months old.  I tried to set up restrictions on My Account > Telstra Broadband Protect > add ons.  I ...

MicroBell59
Level 1: Cadet

Where can I change my adsl line profile?Telstra is constantly setting me on a high-margin profile while the standard line profile is working fine and is 1Mb/s faster! Trying to reduce line errors by worsening the speed even more?I am on real 6Mbit/s ...

cognitiveant
Level 4: Private Eye

Is this noise margin considered low for FTTN? 

abthomp
Level 9: Captain

Just logged onto my account and found out we're apparently due to get connected to NBN (FTTN) on Wednesday.States on Order - Your attendance won't be required and then states in How to Prepare that we must be home.Anyone know which is it?Be nice if t ...

Paulaust
Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Humaira
Level 1: Cadet

I reported a problem with my internet on July 4th 2019 in Homebush West, Sydney. Technician came in next day and said there is an outage in the area, something about a cable cut at the main exchange. Everyday the Telstra Outage tracking page keeps ex ...

Tyson233
Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Jack3150
Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Trevi_Australia
Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia (www.treviaustralia.com.au) to an other server. The site was purchased from netregistry (www.netregistry.com ...

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now