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Level 1: Cadet


I had my NBN connected last week on the 14 th August. Now I have no internet after the NBN technician COMPLETED his worki have made 25 calls in the last week to the NBN and Telstra I have been on the phone for 6 plus hours, no one has helped me and I ...

Level 1: Cadet

I currently have Telstra Cable plan at home, however have been advised that NBN is now available in my area (Glebe 2037). I'm happy with the fast cable connection I have and would prefer not to leap into the unknown NBN cesspool. Do I have a choice?

Level 12: Master Detective

I recently had an issue where one of my websites appeared to be down when I visited it.  No matter what browser I used and tested it failed. I then tried the which said it is up. I flushed my PC cache, did a PC DN ...

Level 1: Cadet

Hi I'm having a nightmare of a time to just connect to the NBN. It started in February this year when I signed a pre-order for the NBN which was finally connected to my area at the end of June. On the 2nd July I rang Telstra to confirm my order was g ...

Level 1: Cadet

Our Smart Modem Gen 2 Kit was meant to arrive on Monday - but apparently now Telstra is out of stock and can't tell me when they will have again. I just don't understand how that happens. I got a Telstra modem from a friend and tried to connect it as ...

Level 1: Cadet

I currently have Telstra ADSL and now am ready to switch to NBN - Telstra have advised me that I have an HCF NBN connection to my premises.I have had an external box installed by NBN, and am currently using a Telstra Smart Modem.Telstra have advised ...

Level 2: Rookie

HiI am having issues with some websites not loading netflix,,, etc and even telstra website  not working. But Facebook, Youtube, google, gmail works fine If I reset modem back to factory settings it starts working for few d ...

Level 2: Rookie

Can anyone shed a light on when velocity exchange upgrades are likely to be completed by? I've seen threads on here from last year suggesting they should have been completed by around this time but velocity support team seems to have no idea on when ...

Level 1: Cadet

where do I find server settings for my email account

Level 2: Rookie

Hi all.

So a little over a month or so ago, NBN dropped by and installed the little black NBN box which took my Telstra Smart Modem Gen 2 from back up mode to full connection. But since then it drops out almost daily.

Only today I've had it drop out 3 ...

Level 1: Cadet

I currently have Telstra Cable plan at home, however have been advised that NBN is now available in my area (Glebe 2037). I'm happy with the fast cable connection I have and would prefer not to leap into the unknown NBN cesspool. Do I have a choice?

Level 1: Cadet

where do I find server settings for my email account

Level 1: Cadet

My internet was upgraded from dsl 8Mbps running at 1 to 3Mbps top speed of 400kb/s to the new NBN when they installed nbn in Victoria Point. was running at 45Mbps 3mb/s and fine until a week ago when it started disconnecting. I received a few scam ca ...

Level 2: Rookie

Been having constant dropouts. Anyone able to comment? 16.08.2019 20:24:10 TR069: Sending GetParameterValuesResponse
16.08.2019 20:24:10 TR069: Received GetParameterValues
16.08.2019 20:24:10 TR069: Sending GetParameterValuesResponse
16.08.2019 20:24:11 ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 2: Rookie

Have haven't been able to access a lot of sites the last couple of days, keep getting certificate errors using different browsers, same on the tablet which makes me think it's some sort of modem/telstra setting/fault. I have tried turning off the par ...

Level 2: Rookie

I'm a bit confused. Telstra advertise waiving the setup fee for NBN plans if you buy online. But then say fixed wireless is not available online and to call or go to a store. When calling I was informed that they do not have the authority to waive se ...

Level 2: Rookie

I'll keep it brief. Got connected to the NBN (FTTN 50/20 - Northern suburb of Perth) in February and all was working fine and dandy until about 5-6 weeks ago. Dropouts started to occur sporadically with some days seeing 15-20 dropouts and others only ...

Level 1: Cadet

Can anyone please tell me what is included in the NBN Conversion Kit (not connection kit). I have been told that is what is being sent for us to transfer from ADSL to NBN. Is there a new modem included.

Level 4: Private Eye

I have been keeping a regular record of my ping time and upload/download speeds since before I went onto Telstra Broadband FTN over a year ago. I did a test on the 1st of July, and my ping was in the previously normal range of 15-18ms and upload/down ...

Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

Level 1: Cadet

Can someone explain what each of the firewall settings do ? I’ve noticed that if I’m on medium I’m unable to run a Speedtest from Google and my Google WiFi doesn’t work as the app thinks the device is offline. I also found the a VPN client I’m testin ...

Level 2: Rookie

Today I was notified my internet connection was down. My TV likes to keep me informed.I have a HFC connection and since being placed on the nbn this has happened a couple of times before.Today was different.The connection went down and up and down et ...

Level 2: Rookie

Im currently trying to query my sync speeds and I've notice my SNR margin is quite high. Just wondering what this would indicate and if there would be a fix for both it and my sync speeds.

Level 1: Cadet

Hello, Whenever I try to connect to a server in Asia, my traffic goes from: Melbourne --> Sydney --> US-West --> Japan --> Singapore. This results in a very large amount of ping (330+) to a server which should give me around 90-100ms. I am clueless a ...

Level 1: Cadet

Can some one help me with the port forward for my NBN. I tried it with two different modem, the Telstra f@st and D-Link ac3200, both didn't work. I also set up a static IP for the machine which didn't help either. I heard that it might have something ...

Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia ( to an other server. The site was purchased from netregistry ( ...

Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

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