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kpe2009
kpe2009
Level 1: Cadet
4 hours ago

NBN - Connected (all green light) but no internet on all devices

O.P.HiJust wondering if anyone have experienced the same issue as I am and have resolved it.Back story
- im on HFC 50/20, nsw. been on telstra NBN for about 1.5 years
- last week i called up Telstra to ask about the free speedboost.
- got the speed boos ...

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Nbnisrubbish
Nbnisrubbish
Level 1: Cadet
yesterday

Nbn is rubbish

I have called Telstra on numerous occasions and the guys in far off India don’t really seem to give a toss about my broadband. They try but they are obviously limited by distance. Our nbn has been the subject of almost continuous outages and now hype ...

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pani77
pani77
Level 1: Cadet
yesterday

NBN in Waterford area

HiDoes anyone know when NBN will be available in Waterford Qld area? I've contacted Telstra and they still don't know? Just curious if anyone knows and if they have NBN?

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ken1515
ken1515
Level 1: Cadet
yesterday

GEN2 OpenDNS

Hi I want to add the OpenDNS ip addresses 208.67.222.222 & 208.67.220.220 to my Telstra GEN2 modem. Where do I enter these address in the modem?  Thanks for your help

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KM26
KM26
Level 1: Cadet
Thursday

WiFi connection problem LG smart tv

I am having issues with WiFi connecting to both TVs in the home. It has been connected previously no problems, new issue has been happening since Tues ? There was network updates in my area and the issues have presented since this. 
LG smart tv can de ...

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oldguyzrule
oldguyzrule
Level 3: Gumshoe
yesterday

Broadbeach QLD Outage

Cable internet & Foxtel outage since Friday 13/12 -still ongoing at 7.00pm Sunday night 15/12 - Telstra just put restart back 24 Hours!!

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PhilGoldie
PhilGoldie
Level 1: Cadet
Tuesday

SSL Sites Blocked

I'm having trouble with a Telstra Smart Modem Gen. 2 connected by NBN HFC at home. In short, a range of high profile (LinkedIn, Pinterest, etc) sites are blocked on https:// connections. When I switch to a 4G connection (paired to my phone or through ...

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Clemow
Clemow
Level 1: Cadet
yesterday

2 Address using same modem

Can I use my interest at another address within about 1 kilometer radius from my main address - if so do I only need a second wireless modem and can I be using both sites at same time ... I am in a good NBN %2F Wireless area in country SA ...

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Matt_Adelaide
Matt_Adelaide
Level 1: Cadet
yesterday

Cable Broadband Congestion

Hi Everyone, I’ve been on Telstra Cable broadband for 3 years now in Croydon, Adelaide (no NBN yet in my area). About 8 weeks ago the internet just started dropping out 5 or 6 times for a few minutes then would settle. This is happening 12-15 times d ...

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Gordon2072
Gordon2072
Level 1: Cadet
Saturday

Internet out for two weeks

Internet in Gordon NSW has been out for two weeks. Outage page says it is still undetermined how long it will be out. What is going on?

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KM26
KM26
Level 1: Cadet
Thursday

WiFi connection problem LG smart tv

I am having issues with WiFi connecting to both TVs in the home. It has been connected previously no problems, new issue has been happening since Tues ? There was network updates in my area and the issues have presented since this. 
LG smart tv can de ...

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mrwolfe
mrwolfe
Level 2: Rookie
Thursday

DJA0231 incoming firewall rules

I'm trying to open a port (I'm trying to open port 5027, but the actual port number doesn't matter) in the modem firewall to do some testing, but the "add a new firewall rule" button in advanced->Firewall->Firewall rules is greyed out. I have set the ...

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KC01
KC01
Level 1: Cadet
Thursday

Inconsistent internet access

Connected to NBN months a go with no problems.  Now 3+ weeks of failing internet at home impacting 2 smart phones, 2 laptops and 1 tablet.  After much handballing between Telstra and NBN, 2 tech callouts and replacement NBN modem and Telstra router, ...

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Ronse1
Ronse1
Level 2: Rookie
2 weeks ago

Telstra Cable internet dropout

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

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IB55
IB55
Level 2: Rookie
a week ago

Can I connect a 5TB USB disk drive to a Telstra V7610 router?

We use a 5TB share drive on our network and this was directly connected to our Telstra ADSL modem. After being connected to the NBN our modem was replaced with the Telstra Gateway Pro V7610 router. It works just fine and the internet connection is gr ...

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quony1
quony1
Level 2: Rookie
Tuesday

nb

I have moved into a house and had the nbn fixed wireless connected. I collected the posted modem and a tech was supposed to come and install on 4/12/19, but didn't show. I connected myself, however there was only a blue light on the modem. I went thr ...

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John204
John204
Level 2: Rookie
2 weeks ago

Fluctuant download speed and packet loss after 7~8pm (Cable)

Hello, in the recent weeks the download and upload speed of my internet has fluctuated a lot after 7 pm (this lasts beyond 2 am). The usual download speed of my network is 100 mbps with 5 mbps upload but this drops significantly to below 20 mbps (dow ...

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mvnssa
mvnssa
Level 2: Rookie
a week ago

Cable Adapter & Smart Modem Gen 2 Issue

Smart modem gen2 installed for a few months after NBN installed in the street knocked the unit complex off for five days replacing a Netgear Telstra Gateway Max that preformed extremely well. Gen2 initially worked ok. Now drops off generally at 3am a ...

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Bochi
Bochi
Level 2: Rookie
a week ago

on NBN Fixed Wireless, there is dial tone but can not make voice calls

I got NBN fixed wireless connected, but can receive a phone call on the phone but can not make voice calls although there is a 'shattered' dial tone in place.  Regards 

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Marcel
Marcel
Level 1: Cadet
a week ago

downtime while upgrading from adsl to nbn?

I'm ready to move from ADSL to NBN. I've received a new smart modem for that. The documentation says that if I connect the new modem, Telstra will automatically change my service form ADSL to NBN. Since I cannot afford a long period without internet ...

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Tony43
Tony43
Level 2: Rookie
Saturday

NBN and Telstra Unable to Solve Intermittent Dropouts Problem

For months now I have been experiencing intermittent dropouts of the NBN HFC modem, also affecting my Foxtel service (no signal). There are short dropouts for a few minutes, but these can be longer, and they occur randomly throughout the day but in c ...

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NBNDisconnected
NBNDisconnected
Level 1: Cadet
Friday

I was on NBN but then got connected back to Telstra cable (not at my request)

I arranged via Telstra to be migrated from Telstra cable to NBN as we will lose the old service in our area in Jan 2020. An NBN tech turned up October 13th and updated components in the cable termination box outside and then installed our supplied Sm ...

  • 63 Views
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Brenton_86
Brenton_86
Level 1: Cadet
Monday

Compensation for Poor Service and False and Misleading Advertising

My wife and I had a nightmare customer experience with Telstra over almost 6 months. For making our life so difficult  we are fighting hard for fair compensation. Our case was so neglected, we had to get TIO, the Federal Communications Minister and t ...

  • 86 Views
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badjohn7
badjohn7
Level 1: Cadet
2 weeks ago

Internet connection drops out in the afternoons but works in the evenings

My cable  internet stops working around 11 am everyday and will not work again until 4 or 5 pm. It works fine in the evening. I have a UPS and Arlo cameras connected to it. I also use Cyberghost VPN but I can't see how these things could cause my pro ...

  • 79 Views
  • 0 Replies
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CCGC
CCGC
Level 1: Cadet
2 weeks ago

Parental Controls

I spent a few hours today setting up parental controls on my NBN modem through My Account login - Telstra 24/7.Testing indicated that it was working to around 80% satisfaction with manually entered URL's visible on some PC and not on others, and visa ...

  • 113 Views
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Vous42
Vous42
Level 1: Cadet
3 weeks ago

NBN order problems

Sadly, trying to arrange installation of the NBN at my home has been such an absurd and frustrating experience. In short, I followed the links from the Telstra email on October 5, numerous ‘chats’ (transcripts available) and phone calls then finally ...

  • 111 Views
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timsonic
timsonic
Level 1: Cadet
3 weeks ago

4G cable failover slowed

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

  • 120 Views
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chrishkyle7
chrishkyle7
Level 1: Cadet
4 weeks ago

how to reset netgear router password

I have a Netgear router and it works fine till I update the router firmware. Also, I forgot the router password and I could not access my router. So I don't know how to reset netgear router password. If anyone has any idea about that problem then sug ...

  • 118 Views
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Lancifer
Lancifer
Level 1: Cadet
a month ago

High latency on XBOX

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

  • 175 Views
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jaseT
jaseT
Level 1: Cadet
a month ago

Which US carriers does Telstra peer with?

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

  • 192 Views
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