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Bmerchant91
Level 1: Cadet

NBN

A technician was supposed to show up to fix/connect the NBN and no one showed up

Archieask
Level 1: Cadet

Technicolor DJA0231 modem does not reset with a 10 second reset. How can I reset the default so i can change my wifi password?

DynamicMike
Level 2: Rookie

In a Closed Thead sometime ago I read the following@JamieStar88Theoritical estimate based on line attenuation of 25.7 dB/Km (assuming the thickness of copper wire is 26 AWG (American Wire Gauge) or 0.405 milimetre diameter)--------------------------- ...

wagonwheel
Level 1: Cadet

Is there a time limit, where I have to be force of my current Coaxial Cable Broadband and on to the famous NBN? My location is Inner Brisbane North, post code 4030. thank you all, Chris

Jellybean8
Level 1: Cadet

MICKDUNNDEE
Level 4: Private Eye

Hi all I'll make a short story long. I am with Telstra on ADSL for internet and phone.Now this year hopefully I am getting FTTC.Now when I am connected I get a NBN connection box that is a modem and have a reverse power to supply DPU.Now as I have no ...

Mosf
Level 1: Cadet

Hi I have tpg nbn for $59 I what to transfer my account to Telstra 

HallyKool
Level 1: Cadet

We recently switched to NBN (we have the Telstra Smart Modem)  and it seems since then, our Netgear Nighthawk X4S (Model EX7500) no longer works properly.Is it something I'm doing, or are these incompatible?Thanks so much.

Brandon66
Level 2: Rookie

Since the 10th of last month I have been having significant cable issues. What happens is that I will be using the internet than suddenly my speeds drop to 0.00mb/s then slowly work their way back up to 110mb/s. In the time it drops I experience terr ...

KevinKapur
Level 1: Cadet

Could you please help me from where we can remove or report my blacklisted IPs in your service?

Rolenz
Level 3: Gumshoe

No outage stated but no connection to internet cable all morning. Location Croydon Syd. No Wifi so can't login to account on mobile device. Huge wait on phone. Why is there no cable connection but Telstra troubleshooting say no fault. Rubbish! 

Sylvia10
Level 1: Cadet

How do I check my internet usage on my laptop. I am on nbn. I do not have a mobile phone 

KayeG
Level 2: Rookie

Hi everyone - hope someone might have an answer for me as I seem to be getting the runaround from Telstra support. Have moved to a new suburb in the same town (Townsville) and find the internet connection very slow - same plan as original home, but n ...

cborn
Level 2: Rookie

After many almost trouble-free years of ADSL service from aaNet they decided to shut up shop due to their customers moving to NBN, which we can't get here, and so I decided to give Telstra a go again.Customer service assured me activation of my ADSL ...

IM12
Level 2: Rookie

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

BJM50
Level 1: Cadet

I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free prom ...

Ravgirl
Level 2: Rookie

Need someone to decipher the logs that I saw from Telstra, to me it appears someone is trying to gain remote access or its being synced !

trish47
Level 3: Gumshoe

I had the NBN connected 2 weeks ago. It worked for 5 minutes (literally!) after the technician left but since then I have been almost suicidal with the drop-outs and poor service from Telstra's Indian call centre. I have done everything suggested by ...

rickx
Level 1: Cadet

my current bill has 2 entries which I do not understand entry 1 shows a $2 credit for nbn slow speed monthly credit for Dec 15 - dec 20 which is the bill date. It also has anentry for nbn slow speed monthly credit for Dec21 2018 - Jan 20 for $10.it w ...

jsbrown724
Level 3: Gumshoe

Following on from a previous post (https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Increasing-dropouts-since-Firmware-Upgrade-18-1-c-0443-950-RA/td-p/844531) have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

Archieask
Level 1: Cadet

Technicolor DJA0231 modem does not reset with a 10 second reset. How can I reset the default so i can change my wifi password?

Mosf
Level 1: Cadet

Hi I have tpg nbn for $59 I what to transfer my account to Telstra 

Jarvis15
Level 1: Cadet
Ken1074
Level 1: Cadet

My online button is magenta since Wednesday and internet service has been very substandard  how do so I fix this

lkm63
Level 1: Cadet

Internet constantly drops out. Could be 10 times a day could be 50 times a day. Trying to do my online shopping and it dropped out at least 30 times in the space of about an hour. It only drops out for less than a minute but it happens all the time. ...

Amcm
Level 1: Cadet
Middlecove
Level 1: Cadet

We have an outage in middle cove( since at least 6am) but Telstra app says no outage. Ran all the tests. No luck. Waited on hold for tech support for 1.5 hours before giving up.  Tried an hour later. Same and this time Telstra messages said extra lon ...

sighman
Level 1: Cadet

Telstra Cable seems to be having dhcp issues. Cable "Adapter" connects but dhcp not responding.  

Gordonh
Level 2: Rookie

Hi All, Woke up this morning to find the cable broadband WAN connection is down again in Main Road, Wellington Point, QLD 4160. I went through all the steps to check things at my end and it is definitely something downstream. Is anyone else having is ...

4Wheel
Level 1: Cadet

Anyone else in 4216 having issues with their cable broadband?

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