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CharleneN
Level 1: Cadet

After 7 phone calls to Telstra support with several tests, including a NBN technician visit, the internet drop outs and unuseable connection cannot be resolved, running out of options.Any suggestions other than cancelling service?

KingCentrelink
Level 1: Cadet

On the 18th of feb it was agreed that if i paid half a bill my service would be unshaped. Apparently the agent made an error in doing this and instead of my service unshaping sometime after its been in limbo for 7 days. I paid the rest of my bill on ...

Shalom_1
Level 1: Cadet

Migrating over to the NBN, however due to Blocked Lead in Conduit from Entry Pit to Prems, i believe the work has to be repaired by the Carrier? Not the Customer. This has been a Grey Area Issue for sometime.....appreciate any feedback's.

PotatoCouch
Level 2: Rookie

Guys, we've been having problem estate-wide with no FTA for 2 weeks and counting now. How do we get this issue escalated? People have been calling Telstra Velocity support and was advised an initial resolution date .. then it was delayed again .. and ...

cakewalkbaby
Level 1: Cadet

Hi,I have an ADSL2+ connecttion with the Telstra Smart Modem Gen 2. Recently (possibly due to a lightning storm) the phone line (which plugs into the back of the modem) has horrendous static on it. I unplugged the modem from the wall, and plugged the ...

amaninsydney
Level 1: Cadet

Hi all, I am currently an ADSL user and saw a day ago NBN workers nearby my road laying cables. Just wondering how I find out when it will be available? Is there a website to check build completion dates? Thanks,  

Ethan14
Level 1: Cadet

My internet keeps dropping out it has been happening for like 2 weeks now

bibigalee
Level 1: Cadet

I can't block youtube on my telstra broadband anymore. I've added it to my blocked websites lists and this used to do the trick - however when I restart my browser, there it is again.

hrdhdrhdrh
Level 1: Cadet

Hi, I have had a cable internet connection for the past 5 years that has always worked flawlessly except for one issue. 1. There is a game called 'Brawlhalla' on Steam, I cannot connect to their servers. I have tried many times over many months and a ...

cakewalkbaby
Level 1: Cadet

Hi,I have an ADSL2+ connecttion with the Telstra Smart Modem Gen 2. Recently (possibly due to a lightning storm) the phone line (which plugs into the back of the modem) has horrendous static on it. I unplugged the modem from the wall, and plugged the ...

steve_finlay
Level 3: Gumshoe

I have a Telstra Gen 2 modem connected to a Linksys Velop mesh router system.Last night when the NBN went offline the Telstra modem switched over to mobile mode.While in this mode the Velop system went offline but a wifi device connected to the Telst ...

MaxBob
Level 1: Cadet

I just got a phone call from someone claiming they were with the NBN saying my modem had unauthorised connections and needed me to be on my computer to  access the modem and deal with what ever the issue is. Is this a legit thing, or s should I just ...

swen57
Level 1: Cadet

telstra refuses to even acknowledge my calls

AX3
Level 1: Cadet

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

Sam8869
Level 1: Cadet

I had used a cable network for home broadband service. During that time I was satisfied Telstra service. However, they insisted to transfer me to NBN network recently. And after that, the service quality goes poor! Even though the cost goes up! These ...

KRask
Level 2: Rookie

Hi, I had NBN installed a few months ago and all my apps were working fine, but a change occured in the new year and now I can't connect my Sonos or my Daikin Airbase (A/c remote controller) anymore.  They are lost. No matter what I try, neither can ...

Nimrod
Level 1: Cadet

I have just subscribed to Telstra Velocity, but in setting up my account Telstra has misspelt my user name. This led to a failure to connect. Now that the misspelling has been discovered, the Telstra solution is that I change my user name to the miss ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

RubyRugg
Level 1: Cadet

If I change my ISP can I still keep my bigpond email address, we will still retain our two Telstra Mobile accounts

KingCentrelink
Level 1: Cadet

On the 18th of feb it was agreed that if i paid half a bill my service would be unshaped. Apparently the agent made an error in doing this and instead of my service unshaping sometime after its been in limbo for 7 days. I paid the rest of my bill on ...

bibigalee
Level 1: Cadet

I can't block youtube on my telstra broadband anymore. I've added it to my blocked websites lists and this used to do the trick - however when I restart my browser, there it is again.

MrCosgrove
Level 1: Cadet

Having line drop outs , have run the smart troubleshoot. I can get through the tests, it has found a line error.  however the button "I am ready to troubleshoot" , I cant click on it , it keeps giving a Javascript error  "TypeError: a.props.continue ...

Dom_Christo
Level 1: Cadet

Issue outlined here:https://crowdsupport.telstra.com.au/t5/Home-Broadband/Discord-Video-Game-Streaming/td-p/845230 Was working Perfect prior to NBN on Telstra Cable.

Kaz05
Level 1: Cadet

Finally at my wits end with the .....wits with no service.Telstra were completing scheduled network upgrades in my area 9 days ago. Since that time, my modem has been stuck on backup.. First rang Telstra the day after it went off, was told by a girl ...

Junglebumm
Level 4: Private Eye

So after 9 months and many hours on the phone to the countries biggest isp...............they don't care. Nbn co isn't even provoked into action by the countries biggest isp . I'm told  by Telstra that 60 plus drop outs a day is perfectly acceptable. ...

Austin8
Level 1: Cadet

Jakey028
Level 1: Cadet

Ever since i got my new modem and NBN i have not been able to play any xbox 360 games on my xbox one. Is this an issue on my end or what?  ThanksJake

Legosolar
Level 1: Cadet

I have FTTN so copper line to my house.A storm on Tuesday night appears to have fried my modem. The wifi works but all the ethernet ports and the NBN port connection are dead. I put in a new modem and connected it up (Fritzbox - lots of good logging) ...

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