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vinsvenzo
Level 2: Rookie

This is proving very frustrating. Cable is constantly going up and down, rarely does the 4G backup work. When it does I get a text saying my usage is high and to switch back to cable. I check the outages page via the app and and browser and guess wha ...

Gremilan
Level 1: Cadet

i have been playing on the same server for weeks then all of a sudden today i cant find it any more and everyone else i play with are with different internet providers and they can still play ..and everyone that is with telstra on the server cant pla ...

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

zook
Level 2: Rookie

We and others in St Ives have been without broadband in St Ives for the past 7 days. Multiple contacts to Telstra have been frustrating to say the least. Responses from telstra have been: "there is no outage in your area", to daily responses such as ...

Kaiser1234
Level 3: Gumshoe

G'day........ I have a question about the connection of the NBN, i have  two technicians coming to my home ,about a week apart the first one is i guess to run cables the second is to switch us on. My question is does the first technician have to gain ...

Ck27
Level 1: Cadet

Can anyone suggest wireless cameras that work with the NBN. My Saance cameras will not connect. Thanks

BattysGambit
Level 1: Cadet

Hi Crowdsupport., I've had an outage in Surrey Hills VIC, Telstra NBN HFC since March 17th 2019 and 8 days later, after checking with Telstra daily, there is still no timeline for service restoration.  My neighbour is having the same problem and a ma ...

Paul955
Level 1: Cadet

I have a new Telstra Smart Modem Gen 2 with the 4G backup capability. This was installed and activated about 3 weeks ago. I've my Bigpond Cable connection for about 2 years with an older modem without the 4G feature. The Modem Admin page shows SIM no ...

Joe7844
Level 2: Rookie

For the past 10 days I have requested to have my 4G modem Back-up unshaped while I wait for a technician to fix my landline/adsl.Each interaction, I was told to wait 24 hours and that they would unshape the connection but have lied to me each time.

An ...

Arch54
Level 1: Cadet

I am considering rolling over to Telstra when NBN is available next month.  The Entertainment + Sports package is available for $39 per month, but the fine print says after 12 months I will be "rolled over" to a monthly cost of $58 for the ent+sport ...

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

LordPaul
Level 3: Gumshoe

Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router. Tried b ...

Telstra123
Level 1: Cadet

Hello everyone, I made an online order to join Telstra NBN and to port my existing home phone number.  Is Telstra meant to notify my previous provider about me switching over to Telstra as it was porting my number? How come I still got charged the mo ...

Molly12
Level 1: Cadet

Is it possible to turn off internet during certain hours

SivanVad
Level 1: Cadet

Hi, As part of the promotion, I should have received Google Home Mini along with my broadband plan but I am yet to receive one. Am I missing something? Should I call Telstra? Thanks,Siva

Mike-AU
Level 4: Private Eye

I have an internet service from TCL connected to a device in a suburb of Melbourne, and a trace route to it from my home internet (in another suburb of Melbourne) takes the following path - Melbourne - Adelaide - Perth - Singapore - Japan - Sydney - ...

Rimuru21
Level 1: Cadet

Hello everyone, I'm not sure if my speeds are what they should be as I don't know how the distance to the line affects speeds exactly. Though I'm sure something isn't right as the speeds I'm getting are pretty abysmal. I'll post the line stats below, ...

OZrevhead
Level 2: Rookie

I am a long time user of Bigpond cable (mainly due to no viable competition where I live) and we have been mostly very happy with our internet performance but recently it has gone downhill badly. If I speedtest it I get normal numbers but internet us ...

freshmint
Level 2: Rookie

Hi,
Telstra technician just helped me connect the cable and smart modem gen2 yesterday, and he told me the cable was not active so I have to use the 4G mobile mode to use Internet.
It was good until this afternoon, the mobile mode light kept “off” stat ...

Matt333
Level 1: Cadet

Hi. Does anyone know if I can continue with cable internet if I cancel my Foxtel subscription? Other than sharing the Foxtel cable they are not seperate. Thank you.

BattysGambit
Level 1: Cadet

Hi Crowdsupport., I've had an outage in Surrey Hills VIC, Telstra NBN HFC since March 17th 2019 and 8 days later, after checking with Telstra daily, there is still no timeline for service restoration.  My neighbour is having the same problem and a ma ...

Joe7844
Level 2: Rookie

For the past 10 days I have requested to have my 4G modem Back-up unshaped while I wait for a technician to fix my landline/adsl.Each interaction, I was told to wait 24 hours and that they would unshape the connection but have lied to me each time.

An ...

rootdev
Level 2: Rookie

Why are you blocking liveleak.com? If this is your PC brigade crusade why haven't you blocked facebook for streaming the video from beginning to end? Your knee jerk reaction does nothing to anyone motivated. See: The Streisand effect.

Is this a govern ...

GreyPower1
Level 1: Cadet

I wish to set time limits for wifi access for my sons, allowing 1 hour after school from 3pm-4pm and then auto disconnect. Thanks in advance

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

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