Broadband & nbn™

Home Broadband

Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 3: Gumshoe

I have NBN which includes a land line. I do not use the land line for outgoing calls and the only incoming calls I have received over the last 6 months or more have been nuisance calls. Today I disconnected the phone from my modem. My question is thi ...

Level 5: Eagle Eye

Hi there!Have two W10 PCs which can be alternately connected to the single landline through a Telstra TG797n v3 Eco Gateway. The ADSL2 is the only comms. used by these two rigs. When disconnecting the modem from one device, it's usual to first disabl ...

Level 2: Rookie

Why has my NBN order been cancelled 3 times PLEASE

Level 1: Cadet

I paid account ten days ago bar removal takes 24 hours ten days later no internetno one can fix problem within Telstra 

Level 2: Rookie

Since switching from Telstra BigPond Cable to Telstra NBN (HFC Tier 100) two days ago, my upload speed to Dropbox has dropped to virtually zero.Is anyone else on HFC having a similar issue?

Level 2: Rookie

HiThis started happening on my laptop with my home broadband (which is still having issues - entirely relying on mobile backup at the moment, three weeks now), but now it happens with a particular site even when I'm on my work wifi.Telstra were/are n ...

Level 1: Cadet

Yesterday we woke up to INSANELY slow internet, to the point where Google took at least 2 minutes to load. Many of our applications wouldn't load up and having two website pages open at once caused both of them to just never load. We tried many thing ...

Level 1: Cadet

Hi,We have recently had our NBN installed but we are experiencing problems connecting to the modem. One android device always works via wifi but all other devices can connect to wifi but can not access the internet. When I turn the modem off and on, ...

Level 2: Rookie

I've been connected for about a month on the NBN via HFC using the Arris 8200 and the Arcadyan LH1000 as supplied by Telstra. ( firmware 0.08.06r )I was already plagued by WiFi drop out and ready to purchase a better modem, but now experienced a comp ...

Level 1: Cadet

I am waiting for Telstra to send out a technician (3rd date changed by them) to set up my fixed wireless. Until last night I had 4G working through the NBN modem I had at my last address and last night it stopped working and the Telstra 24x7 app now ...

Level 1: Cadet

I’m currently connected to the NBN via a fixed wireless service, paying $70 per month for 250GB. I don’t and never have used 250GB in a month. Telstra has advised that starting next month I will be out on a new and exciting NBN plan that costs $75 pe ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 1: Cadet

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

Level 2: Rookie

Hello, As the title suggests what methods are available to try and make gaming stable while soemone is streaming netflix? Im not talking about basic stuffsuch as eth cable and wwhatnot. When trying to play online games everything jitters every 5-7 se ...

Level 1: Cadet

What is the latest version for the gen 2 arcadyan modem.

Level 1: Cadet

Hello, An NBN engineer was at my house recently and tested my line at 65Mbps. I asked Telstra if I  could buy the premium speed boost add-on but was told that they could not apply it because "some customers are not getting the speed they want". Has a ...

Level 2: Rookie

Can anyone shed a light on when velocity exchange upgrades are likely to be completed by? I've seen threads on here from last year suggesting they should have been completed by around this time but velocity support team seems to have no idea on when ...

Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
DSL Mode
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

Level 10: Junior Detective

If I run the incoming line to my modem via a surge buster to potentially protect the modem against surges/lightning is it likely to cause issues?

Level 1: Cadet

Yesterday we woke up to INSANELY slow internet, to the point where Google took at least 2 minutes to load. Many of our applications wouldn't load up and having two website pages open at once caused both of them to just never load. We tried many thing ...

Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

Level 1: Cadet

Quite often when sending emails via Mozilla Thunderbird, I get an error message when the client tries to save a copy of my sent mail in the bigpond/sent folder.

Level 2: Rookie

Hi y’all... just noticed this coming up on internet traffic: tls-thor (7987) endpointTID AWS iot client subscriptions  what is this?  

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now