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MJTD
Level 1: Cadet

Can anyone help memy home internet has been out since last Friday 20/03/2020. I’m in footscray, Victoriai can’t get through to anyone at Telstra to find out what’s happened and when it will be fixed - the website says there’s an outage and that it mi ...

Newconnection13
Level 1: Cadet

 I'm looking at getting internet connected to a rental i have moved into. Its a new villa and says on the website I need FTTP. How do I know if I'll get charged the $300 connection fee to get the box installed? 

vDutch
Level 1: Cadet

G'day all I called last Friday (20 March) and after a considerable amount of hold time, had my Telstra services disconnected. More than a week later, my service is apparently still active and I have recieved another bill (I've paid monthly in advance ...

Technopara
Level 1: Cadet

I currently connect to the Internet via Telstra's HFC service and wish to persist with the service after I am migrated to NBN.  Telstra, however, is only offering me FTTC for the NBN migration, yet, a neighbour located within 500 metres of me (differ ...

Bern68
Level 1: Cadet

I’m not sure what’s going on but my internet won’t work. My dhcp is still connecting after 3 days and is still yellow. What can I do. Telstra your internet is trash you need to fix it 

Nicb23
Level 1: Cadet

Hey everyone,We’ve had a cable internet outage since Friday morning. When it went down it was listed on the Outage page and allegedly resolved yesterday. Still not working.. I tried resetting the modem, using the Smart tool which came back with no di ...

Nav115
Level 1: Cadet

Hi my Telstra bill I received is incorrect and they have informed the sales agent informed the $99 connection fee was waived fee was waived when I signed up and will not be paying the $300 extra charge as this was not disclosed in the contract. https ...

Petra86
Level 1: Cadet

Hello Telstra team, I know these are challenging times.  I have been on the phone line numerous times, waiting for over 90mins without gettin any response. I've spent all of Friday evening, yesterday & today attempting to fix the problem which first ...

Shane-R-Bryan
Level 2: Rookie

Hey Telstra,  we had a branch take out power & internet today. In the 3 hours I've been on hold with you the power company has taken a call from my wife, arrived, cleared the branch & fixed the power. Yes the world is crazy right now, but this is a j ...

YOUHUNGUPONME
Level 1: Cadet

I have just had my net switched to NBN and day 3 in Kingsbury and it is still giving me hell. What exactly am I paying for? Have had internet 1/3 days and its impossible to get a person to talk to. Done all the basic troubleshooting, checked online t ...

Roan1
Level 2: Rookie

I am so sick of my NBN speed. It is driving me batty and cranky. why am I getting lower than a basic evening tier during the day? Its even worse at nite. and I'm paying $79.00 for Home INternet Connect Plus Standard Plus Speed FTTN NBNI am so frustra ...

Senas
Level 1: Cadet

Greetings all,
Question. Does anyone have any idea what would be involved in asking Telstra to increase Upload speeds for my Broadband?
Any suggestions and such are welcome.

AndyHar
Level 2: Rookie

hey all,   I have been on the NBN for a couple of months now and the speed is fantastic! getting over 90mbps download which is great. the trouble I have noticed recently is the broadband keeps dropping out (just for a minute or 2) and them comes back ...

AX3
Level 2: Rookie

My cable (Not NBN) internet is down again in Sydney north - This is the 4th time down since 22/01/2020 and average duration of downtime is about 2 -3 days . Is anyone out there experiencing similar issue ? 

pokadot
Level 1: Cadet

As the title suggests, with our new Telstra smart modem gen 2 and NBN connection, we have been completely unable to connect to certain web services (discord, Snapchat etc.) this issue is present on both mobile and desktop, any help would be greatly a ...

DodgyDave
Level 1: Cadet

Received the self install kit, the NBN HTC box and Telstra Smart Modem Gen 2.  Nothing seems to hard, I thought, working in the IT industryPlugged in NBN box, 4 solid lights showingPlugged in Telstra Smart Modem Gen21st issue - The connection is usin ...

Mikha
Level 1: Cadet

My ADSL2+ line is 0.5 Mbps is when connected to the phone line. It's Gen 2 Smart Modem so when I remove the phone line plug from the wall, it converts to 4G and I get 5 Mbps. I understand there is a cap on data after which the 4G speed will be slowed ...

ft888
Level 2: Rookie

Had our Telstra Cable service migrated to NBN HFC mid Feb, and we've been having issues ever since. I tried calling 1800834273 for the Telstra NBN support but they don't work 24/7 and now I get put on indefinite hold due to the COVID19 issues in thei ...

Honkenstein
Level 1: Cadet

Hi, all.I have an existing Telstra Cable Unlimited plan.  I'd like to be able to access my plan's data via a mobile device such as the HTC 5G hub while I'm travelling within Australia.  I'm unable to get "human" assistance over chat to answer the que ...

furcat98
Level 2: Rookie

I made a phone order for a small broadband via the 132200 phone number on Tuesday 17th March about 6:45pm. They said I would receive an order notification within 48 hours by email but it has not arrived. As I do not have an order number I cannot trac ...

MJTD
Level 1: Cadet

Can anyone help memy home internet has been out since last Friday 20/03/2020. I’m in footscray, Victoriai can’t get through to anyone at Telstra to find out what’s happened and when it will be fixed - the website says there’s an outage and that it mi ...

vDutch
Level 1: Cadet

G'day all I called last Friday (20 March) and after a considerable amount of hold time, had my Telstra services disconnected. More than a week later, my service is apparently still active and I have recieved another bill (I've paid monthly in advance ...

Petra86
Level 1: Cadet

Hello Telstra team, I know these are challenging times.  I have been on the phone line numerous times, waiting for over 90mins without gettin any response. I've spent all of Friday evening, yesterday & today attempting to fix the problem which first ...

Jodi5
Level 1: Cadet

We had an outage and now I can't get my TV to connect again to the wifi. It's an LG smart TV and when trying to connect I've selected by Wi-Fi Name and entered by Wi-fi password and get the following message - Failed to connect to the network. Gatewa ...

neilk1
Level 1: Cadet

Unable to connect to the internet. Have tried the troubleshooting. restarted all the devices many times, checked cable connections inside and out, no outage showing on the website for my area, devices as below:NBN router:power: on
downstream: on
upstre ...

Bigal_65
Level 1: Cadet

Day 3 without cable internet and home school starting tomorrow. 3 hours on hold to support before giving up on holding, showing no outages in the area (on both trobleshooting sites but neighbours are out as well), fault in Broadbeach Waters.How long ...

JoPedler
Level 1: Cadet

I can see my packages when I log in but can’t see how to delete a package.

Rubyred84
Level 1: Cadet

Hi Im trying to add my new internet account to my account on telstra, however when i enter the account number given it states it is incorrect and does not belong to any account, yet i have the wifi modern etc. All i want to do is be able to see my mo ...

vincent72
Level 1: Cadet

Slow nbn

Cleotolly
Level 1: Cadet

Hi, can’t get onto Telstra via phone. Does anyone know how long one has to connect to NBN after the cooling off period ends? Is it 30 days?

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