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Level 1: Cadet

Hi,I am having intermittent dropouts on my NBN connection which cause the modem to switch back and forth from Ethernet to Mobile network making the internet inaccessible.The dropout only lasts about a second but it is enough to trigger the modem to s ...

Level 2: Rookie

I've been connected for about a month on the NBN via HFC using the Arris 8200 and the Arcadyan LH1000 as supplied by Telstra. ( firmware 0.08.06r )I was already plagued by WiFi drop out and ready to purchase a better modem, but now experienced a comp ...

Level 2: Rookie

Unacceptable NBN HFC dropout since "installed" 15May.  ARRIS modem rebooted 130 times over 20days (6.5 times per day average), switched to LTE 58 times (~3 per day). Pic shows packet loss over last 6months.  Guess when NBN was connected.

Level 2: Rookie

Hi all,
I have ongoing issues trying to access facebook through my laptop (Chrome) and Google Pixel mobile (app). It is evident to me that it has to do with my NBN connection and when I change the connectin to my mobile provide either through hotspot ...

Level 1: Cadet

Hi it seems that my ADSL2 at home drops out when it rains, it hasn't rained for ages so no problem till now, but lately a few rain storms have come thru and "bingo" the ADSL light on my modem drops out. It does reconnect after a few minutes but it lo ...

Level 1: Cadet

I was connected to the nbn on 12/10 (FTTN) & since then have had no internet connectivity.i have called the faults number numerous times but they are unable to do anything about it & will not escalate it.INC000090916541 was raised on 12/10 (as was co ...

Level 1: Cadet

Why has my NBN order been cancelled 3 times PLEASE

Level 2: Rookie

In June I signed up and promptly received Smart Modem and NBN box. Ever since then I have had numerous phonecalls to Telstra and NBN regarding my new account. At first it began with order pending so I wait and wait started contacting them re: when it ...

Level 1: Cadet

I’m currently connected to the NBN via a fixed wireless service, paying $70 per month for 250GB. I don’t and never have used 250GB in a month. Telstra has advised that starting next month I will be out on a new and exciting NBN plan that costs $75 pe ...

Level 1: Cadet

I am waiting for Telstra to send out a technician (3rd date changed by them) to set up my fixed wireless. Until last night I had 4G working through the NBN modem I had at my last address and last night it stopped working and the Telstra 24x7 app now ...

Level 2: Rookie

Dear Telstra,One week ago, 3/6/19, I was cut over from Telstra to NBN. All want fine thanks, but I have one complaint. Over the last few months Telstra had given us 100Mbps as a gift for loyalty or something like that. Prior to this we had been given ...

Level 1: Cadet

Hi All, A technician was supposed to come out and activate my home velocity service but has failed to come twice. I was wondering if it's possible to be able to do the 15-minute job the technician promised myself as it is an administrative software-r ...

Level 2: Rookie

Hello, As the title suggests what methods are available to try and make gaming stable while soemone is streaming netflix? Im not talking about basic stuffsuch as eth cable and wwhatnot. When trying to play online games everything jitters every 5-7 se ...

Level 1: Cadet

What is the latest version for the gen 2 arcadyan modem.

Level 1: Cadet

Hello, An NBN engineer was at my house recently and tested my line at 65Mbps. I asked Telstra if I  could buy the premium speed boost add-on but was told that they could not apply it because "some customers are not getting the speed they want". Has a ...

Level 2: Rookie

Can anyone shed a light on when velocity exchange upgrades are likely to be completed by? I've seen threads on here from last year suggesting they should have been completed by around this time but velocity support team seems to have no idea on when ...

Level 10: Junior Detective

We were connected to the NBN just over two months ago. For the first two months stats were stable (typical shown below)DSL Status
DSL Uptime
1 day 1 hour 23 minutes 13 seconds
DSL Type
DSL Mode
Maximum Line rate
39.3 Mbps 90.22 Mbps
Line Rate
20 M ...

Level 10: Junior Detective

If I run the incoming line to my modem via a surge buster to potentially protect the modem against surges/lightning is it likely to cause issues?

Level 1: Cadet

On "Chat to Purchase" the NBN, did anyone get asked for personal information like:

• Number of Dependents
• Occupation
• Name and Contact Number of your current Employer
• Years and months with your current employer
• Years and months with your previous e ...

Level 1: Cadet

Why has my NBN order been cancelled 3 times PLEASE

Level 1: Cadet

I am waiting for Telstra to send out a technician (3rd date changed by them) to set up my fixed wireless. Until last night I had 4G working through the NBN modem I had at my last address and last night it stopped working and the Telstra 24x7 app now ...

Level 1: Cadet

For many years, my ADSL was used, amongst other things, to watch Netflix.
Never at any stage did I run out of data (around 40 GB per month)Since moving to the NBN, I have used two of my 200 GB top ups.I can compare side-by-side, my Netflix viewing wit ...

Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

Level 1: Cadet

Have been trying to get a simple phone line and 25GB internet service for my mother in law. Her husband just died and she has had to move into a 'home'. The first call to Telstra took an hour and half, where I confirmed every detail and they still ma ...

Level 1: Cadet

Anyone else experience a semi-major outage around the end of August here in Liberty Grove 2138 and then subsequently not be able to ever reach 100 Mbps downloads ever again? I'm now capped at around 50Mbps down. 

Level 1: Cadet

I'm having terrible trouble getting SfB working properly over my home NBN connection. Sound quality on both ends is perfect and I can see video from the other side perfectly, however my video is always frozen or blank to the other side.  I've done al ...

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