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Level 3: Gumshoe

for some reason i cant log into the 5G connection on my NBN service, i could when i first signed up (was getting over 50MB/s) but i notice now i cant connect to it......only have the 2.4 GHz connection downloading now at 2.6MB/s

Level 2: Rookie

Hello, we’ve had tech out recently, was ok for 1-2 days, then now constantly smart modem cutting over to 4G, now getting threats from Telstra to cut it off, formal complaint in place as never received Telstra promise of 6 mbps in 2 yrs, can’t get any ...

Level 1: Cadet

Parental Control has stopped working on FAST5355-A as of today (Sunday) for no apparent reason. I have read other posts on here with the same problem from a year or so ago and there were no real fixes for it. I rebooted modem and same result. Someone ...

Level 1: Cadet

I just moved in here in Hurstville, alma street and our Telstra NBN having constant dropouts which is impossible to play Online Games is there any chance to fix this issues? Some days its very smooth and no issues but when dropouts starts sometimes i ...

Level 1: Cadet


Heyapparently it says i have nbn in my area and im already a telstra customer with adsldo i have to ring up to get it connected or will it connect automatically?

Level 2: Rookie

Had previously a fax line, cancelled since a few years now.  It was the duet option on telstra landline and I suppose the copper line was split to have 2 separate numbers. My printer/fax machine is still connected to the cancelled fax line and it sho ...

Level 1: Cadet

Today I just gave up. It's been 2 months now. The final verdict is only one person can use the internet at a time. According to Telstra, our speed is great at 4.5. When I explained that you only get that speed so long as no one is using the internet, ...

Level 1: Cadet

Good morning, I have just spent some frustrating time with the Telstra Support Call Centre. My request I thought was fairly simple.  The request was as follows: I currently have two lines voice lines coming in to my home premises and I simply wanted ...

Level 2: Rookie

Ordered fixed wireless broadband early February this year-received the modem soon after with a txt message informing me of a date that a technician would arrive to install antenna and wan.Took a day off work but no show by the technician.After numero ...

Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

Level 1: Cadet

Our ADSL (1) internet has been off since Saturday morning, it was off Last Friday to Sunday last week, and Telstra is saying it may go on until of end of May, with no explanation, anyone got any idea what is going on, We were touted to have NBN via H ...

Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

Level 2: Rookie

Mobile data light on nbn box is red we have no internet here. It has been really slow since I moved here.

Level 1: Cadet

I am having trouble with my ADSL connection, and I have called tech support. They instructed me to directly plug my phone or modem into the wall, presumably to test the filter but I can't because the socket on the wall is different. (It slides in sid ...

Level 1: Cadet

Where on the telstra website can i find information on the free HFC speed boost. 24X7 team dont know anything about it

Level 2: Rookie

I was previously on a $99 bundle and was getting speeds around 50Mbs on cable (not NBN)I changed to a $90 bundle together with speed boost,  and still the speed is always around 50Mbs in quiet times, a little less in peak times. Previously when on th ...

Level 3: Gumshoe

I am reposting this issue because the original thread has been archived (

We have Telstra Cable with supplied modem and router. We are constantly being asked to " ...

Level 9: Captain

Does the Gen 2 have both 2.4 and 5GHz wifi bands?If so how do I select the one I want to connect to?

Level 1: Cadet


Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

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