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Theolaw
Level 2: Rookie

Why does Telstra persist in referring to that company's product as a "service"?  I pay for "up to 50 Mbps, but for a couple of days have been able to manage a maximum of 5 Mbps, if I am lucky.  The majority of time, the Telstra Speedtest says that it ...

Junho1
Level 1: Cadet

I ordered home broadband on 2nd feb. But I still don't have my Internet connection yet. I called them today. They said I must have received modem on 5th feb. But I haven't got it until now(16 feb) . I can see my order status which says delayed. Such ...

Alice-Springs
Level 2: Rookie

Previously, I had ADSL with supposed speed of 8 mbps.... in reality, when using ookla speed test, I got around 4 mbps on a good day. I could however, live stream movies at 720 resolution, and with 1080, had a fair bit of lagging. So I am forced to up ...

NikkstaaNoooo
Level 2: Rookie

I am a NBN FTTN customer. The modem is connected directly to wall in my mum's house. I live in a granny flat at the rear of the main house. The house has an existing phone line which runs from the main house using the second pair to the granny flat. ...

ElsaVille
Level 1: Cadet

Howdy Crowdies! Let's see...the NBN (FTTN - booo), was connected in Mornington Vic about a month ago. It worked, more or less, (albeit insanely slow with almost incessant buffering, poor picture quality etc which I put down to 'teething troubles'). H ...

aristarchus
Level 1: Cadet

Hello,

Cable internet has been down in Elsternwick ALL day. It is still down now.

Anyone else in Elsternwick with the same problem?

Thanks.

Ryan99
Level 1: Cadet

Howdy all. For months I have been having internet Issues, Hard disconnects, massive drops in speed, huge latency issues. For months Every time I rang tech support they gave me the run around. Opened multiple tickets, "Fixed" the issue, close it, next ...

vojolive
Level 1: Cadet

Is cable broadband down again 

benniem
Level 3: Gumshoe

I have gone from usual usage in November if 2 - 3 gig per day ; no records showing for December and part of January ; to using up to 17 gig per day , even when away for weekend; I am 80 gig over my 200 G allowance; my speed has been returned to norma ...

pba57
Level 1: Cadet

Hi,  Just wondering if anyone else has seen this before.  I have Avast Premier anti virus software installed and one of the protection features is a network scan.  I run this every now and then to see if anything on my home network has changed.  Last ...

Alice-Springs
Level 2: Rookie

Previously, I had ADSL with supposed speed of 8 mbps.... in reality, when using ookla speed test, I got around 4 mbps on a good day. I could however, live stream movies at 720 resolution, and with 1080, had a fair bit of lagging. So I am forced to up ...

NikkstaaNoooo
Level 2: Rookie

I am a NBN FTTN customer. The modem is connected directly to wall in my mum's house. I live in a granny flat at the rear of the main house. The house has an existing phone line which runs from the main house using the second pair to the granny flat. ...

ElsaVille
Level 1: Cadet

Howdy Crowdies! Let's see...the NBN (FTTN - booo), was connected in Mornington Vic about a month ago. It worked, more or less, (albeit insanely slow with almost incessant buffering, poor picture quality etc which I put down to 'teething troubles'). H ...

Tacca
Level 2: Rookie

Hi,  Last friday our internet began to drop every 30-90 mins, it's been solid as a rock for the last 5 years (ADSL2+). I use a Dlink Taipan router, was reporting line attenuation at 1020/23396; however, using a speed test I was only getting 0.86Mbps ...

wallyloane
Level 2: Rookie

Is anyone having constant dropouts with their FTTN NBN connection?  We are experiencing regular (10-30mins) dropouts all day  for the past 10 weeks.  Dropouts occur even when we are away from the house, after 3 modems and 9 technician visits.  The te ...

Skott
Level 1: Cadet

Had no nbn connection or phone since Friday night

Ozmoz
Level 12: Master Detective

I've signed up to and been accepted to take part in SamKnows/ACCC measuring my ISP's (Bigpond) NBN performance. The ACCC’s program will measure and provide helpful information to consumers about the performance of home broadband services in Australia ...

Pepefrog
Level 1: Cadet

So on the past few days my ADSL line was dropping out constantly and the Download/Upload rate during showtime was being shaky as well. Link Retrain Count was 13 for current day.Attached some of the errors in image form I've encountered as well.I thin ...

ROCC
Level 2: Rookie

Recently I knocked down and rebuild my house.  The house previously had a landline and cable services.  Both cables are available in the pit licated in the nature strip.  On moving back in I requested Telstra reconnect the landline and cable.  The vi ...

aristarchus
Level 1: Cadet

Hello,

Cable internet has been down in Elsternwick ALL day. It is still down now.

Anyone else in Elsternwick with the same problem?

Thanks.

Mojosavage77
Level 1: Cadet

I'm disgusted in my treatment.
3 days and hrs on hold. I just needy frontier gateway to be activated manually.
It can't on the website
Ccp0007 error
No_connection_error.
All the same talk .
No action.
The activation team are no help
The 24/7 platinum no help
...

LRW52
Level 1: Cadet

I have had NBN services (FTTN) services from Telstra for 4 months now.   Initially it was great.   Solid, faster than ADSL (VDSL via FTTN is not great.... ). As both my wife and I are IT workers and we work from home for 2 major IT firms, the advent ...

PADDINGTONGAL
Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

emmacaitley
Level 1: Cadet

I ordered Telstra cable on the 19th of December and was given an installation date of the 8th of Jan.After staying home and waiting for a technician to come I was told that they didn't need to install the cable into my house and it was all complete I ...

SharonMB
Level 1: Cadet

In Perth, started a few days ago, wont connect to many websites or PS4 chat due to "time out" & "run out of time issues". Happening on all devices, both WIFI & Ethernet, tried resetting the Testra Gateway Modem, made no difference. Anyone else having ...

Zaphrod
Level 1: Cadet

email sent to nbn;Could someone please give an update of when Fixed-Line Service Area Module 7CAM-01 will be completed, it has been RFS since 28 Oct 2016 and still nothing has been actioned to homes that are in limbo. Normal ADSL and telephony servic ...

131243
Level 1: Cadet

Using iPhone you can stop the IG8 pty Ltd scam
from on billing you $6.60 each month , by adding 19908908 to your friends list , then block them !!!!

shelly8
Level 1: Cadet

Hi,ordered nbn online 29/12/17 (self install). Received email and then letter in mail but no gateway has arrived in mail and unable to track order on line using tracking tool. Ref number is NA89105555. Phoned telstra and the person I spoke to gave me ...

Lexia
Level 1: Cadet

I am so annoyed I have just spoke to Telstra who have been happily overcharging me on my boradband fee for years because I didnt call. When to call they want me to pay a $120 casual fee plan which is ridiculous. I have been a Telstra customer for ove ...

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