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Level 1: Cadet

We have Telstra Cable with supplied modem and router. Probably had this for about one month. The last couple of days the wifi is asking us to "sign in to wifi network", the same way it would at a hotel or shopping centre.
Once I sign in, I'm taken to ...

Level 1: Cadet

Hi, Area is Perth Winthrop, NBN connection drop out last 2 days between 15:00 to 20:00. Is there anything you can do?

Level 1: Cadet

Why do I have no internet available at home for over 24 hours

Level 2: Rookie

Currently Telstra customers cannot access due to it being blocked by Telstra's DNS servers. It is the same issue that has happened twice before, see: ...

Level 1: Cadet

So we've had NBN installed for roughly 18 months now, and it wasn't too bad apart from the occasional dropout here and there. The last roughly 6 months have been another story though. To cut a long story short, the net dropped out ~6 times a day, cal ...

Level 1: Cadet

I raised an order for broadband bundle on 26th of the last month but still no progress. i raised a complaint by going through online portal and also raised it to CEO office but still no response. My new case manager is not even bothering to call me. ...

Level 2: Rookie

Hello, I recently set up a new plan (exact same plan as I had previously except that plan was moved to another house when the owner moved away)
I was given a Telstra smart modem gen 2 and several times in half a month of having it I have gone to use m ...

Level 1: Cadet

We had a blackout, but everything else in the house is fine.

Level 2: Rookie

New customer. Telstra gave connection date, demanded we be home, NEVER turned up, never contacted us before or after. Lost a day's pay thanks to Telstra. Still don't know what's going on, if anything, if ever!!!

Level 1: Cadet

I go a broadband Internet deal that had a home phone sswell so where is my home phone

Level 2: Rookie

I live in the Hallett Cove, SA and my internet keeps dropping out. It will drop-out then reconnect then drop-out. It's frustrating when watching a movie and VERY frustrating when playing on-line games. Is there anything I can do to stop this or is th ...

Level 2: Rookie

I have Telstra cable in Perth WA. In the past two months the ping rate to everywhere has been very high. The location I notice most is to Singapore where it usually sits around 60-70, nowadays it’s over 300. I was under the impression they had opened ...

Level 1: Cadet

NBN own the infrastructure that has a fault. This fault prevents my Telstra Cable connecting to the internet. It is on the second leg from a hub where the fault lies.
Telstra can’t do anything as they don’t own the infrastructure.
The NBN didn’t like m ...

Level 3: Gumshoe

Anyone else experiencing an unuseable BigPond Cable internet in Brisbane Northside, anywhere near Mitchelton 4053? We’re down to 0.24Mbps Download and 1.8Mbps Upload. The service is practically unuseable.  Had a similar problem a month ago and a serv ...

Level 2: Rookie

Mine bin out since yesterday

Level 1: Cadet

hi  i recently resigned to a newer plan and in doing so received telstra protect, i downloaded it but as i still had a subscription with avg i used it instead but now my avg has expired i deleted through uninstall  but cant activate  the telstra one ...

Level 1: Cadet


When is NBN coming to spring creek qld

Level 1: Cadet

Heard from”Telstra” yesterday wanting to switch our internet off for 24hrsdue to “cyber access issues”. No verification from Telstra via email etc. operators couldn’t put me onto an Australian operator to verify if authenticate request. They did want ...

Level 1: Cadet

Hi all,I am moving into my new place and obviously want internet connected. Problem is all I can apparently get is adsl or wireless. Adsl is going to be terrible as we are about 5.5kms from the exchange and I would rather stay clear of wireless. The ...

Level 1: Cadet

how do i know if my address is connected to the nbn.  it was supposed to happen today.  the modem has been installed.

Level 1: Cadet

Hi there, today I received an email advising that we had reached 80% of our data allowance. The numbers given (taken from our account usage) showed we had only reached 50%. To whomever is responsible for sending out these notices, could you please ch ...

Level 1: Cadet

Instructions state you can block a whole number or part of it (eg area code). Can you also block part of the full number ie 02 9999 and will block all numbers containing this sequence?

Level 1: Cadet

Hi, I am seeing a strange routing issue at one of the sites I manage. When the site goes to this is the result:

traceroute to (, 30 hops max, 60 byte packets
 1 (203.45.2 ...

Level 1: Cadet

I can’t acess my internet it just opens a browser up that says 401 authorisation required

Level 1: Cadet

Hi i want to know how long does it take to complete a online order keep saying it in process and was told the order should be finish on the 2nd of Dec

Level 1: Cadet

I brought and installed a twin pack Telstra WIFI booster set 3 weeks ago and everything has been working perfectly up until yesterday, when the slave booster started to blink blue the swapped over to solid purple... I rebooted everything 3 times incl ...

Level 1: Cadet

Have you ever seen anything as stupid as this.An e-mail From: "Telstra Customer Service Team" <>Date: Tue, 23 Oct 2018 09:15:48 +1100 that refers to a rescheduling of an interruption on 23rd that may “start on 22 Octob ...

Level 1: Cadet

My Bigpond Mobile Wi-Fi 4G no longer connects to the internet (Wi-Fi works OK within our apartment).  See below. Alternative Wi-Fi network working fine - hence able to send this message!

Level 1: Cadet

After downloading movies on my home cable broadband for a week. I have discovered the hidden limit to "Unlimited" broadband packages.

It turns out, I got slowed down to a halt after 15.1TB of data usage.

I did not breach any "Fair Use" policies, yet I ...

Level 3: Gumshoe


My mates and I currently use a tool called "Shadowsocks" (SS) to control the route or path that our game packets take to reach our game server, which is located in Taiwan. Currently we use the following paths:

Home (SS Client) > Singapore VPS (S ...

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