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Level 2: Rookie

I am on Telstra NBN Service. But when I back home try to connect to internet via WiFi, I was not able to do so. By manually choose my WiFi, I was re-direct to an login page of ‘ iinet ‘ . I do troble shooting but was told everything is good. I don’t ...

Level 1: Cadet

Is internet available over a next G wireless link service 

Level 1: Cadet

Poor service excuse all the time for all things but taking money from ac happens on right time

Level 1: Cadet

How will I know when I am on fixed broadband or the mobile backup connection?
You will be notified when your connection switches over to either network.

I set up my new Telstra Smart Modem according to manual, but the light is still Magenta (mobile bac ...

Level 3: Gumshoe

I have the Home Internet Starter Plan at $59 per month, plus $5 extra per month Standard  Speed Boost.                                                                                                                            Is there much difference ...

Level 1: Cadet


Any one know what is the setting for telstra bigpond for fritz box 7490?

How can I find the username & password for my internet to connect in fritz box dashboard? Is this the same with telstra login?

My dsl was fine hntil today when I restarted ...

Level 3: Gumshoe

The last 4 days at random times there is a weird dropout with my internet where for 5-10 seconds nothing can be reached, i first noticed it while playing World of Warcraft, at first i thought it was just the game, but its everything, after 5-10 secon ...

Level 2: Rookie

So my previous post was about wanting my above ground cable being put underground. Now I have a different probably very related issue of having no dsl/Link. It's been almost two weeks of being connected purely through the mobile backup.. today we fin ...

Level 1: Cadet

I just purchased a Telstra Smart Wi-Fi Booster set, and I am still trying to working out the best way to set it up.I have a long two-story house and plenty of Ethernet outlets setup.  However, it’s the WiFi coverage that prompted me to get the Smart ...

Level 2: Rookie

Once again SMW3 is down, but Vocus say that they have activated the new ASC early to provide cover.  HOWEVER Telstra routing is still going via east coast which was presumably set up when SMW3 first went down.  Can the routing be updated to use ASC s ...

Level 3: Gumshoe

I have the Home Internet Starter Plan at $59 per month, plus $5 extra per month Standard  Speed Boost.                                                                                                                            Is there much difference ...

Level 3: Gumshoe

Hello - had numerous dropouts with NBN FTTN. Logged multiple calls with the call centre already, same troubleshooting for days and finally they send out a replacement modem. Still the same drop outs so they escalated to NBN tech who apparently came o ...

Level 4: Private Eye

Hi,    I have subscribed to TVB Anywhere from July 2018 which able to live stream but since there was an outage on 21 ?8/2018 where I can't connect it to TVB Anywhere and unable to watch the programs.     I sent TVB Anywhere STB back to the retail sh ...

Level 1: Cadet

Hi, how do I change my wifi password for my home nbn? Thanks

Level 3: Gumshoe

Hi there My Telstra FTTN NBN connections drop at least twice each and every hour. Just this weekend in 36 hours alone, I have had 72 disconnections. I like ~500m from my node and only 8 KMs from Perth city in a newish house. To troubleshoot I have: R ...

Level 2: Rookie

Hey guys, Hoping someone can shed some light on this one. Been having issues with ping (connection interruptions), videos pausing for a second here and there whether it be youtube/patreon and so on. Have done a trace route and gotten the below result ...

Level 1: Cadet

HiI have a Smart Modem that used to connect to NBN but suddenly stopped working (link light white, blue or off) and Online light is either off or magenta.  This has been happening for several months and I have raised support calls with Telstra and ev ...

Level 2: Rookie

I have a strange speed problem with cable internet.   I have a 100Mb connection and typically get 115Mb showing on sppedtest.  For a few days now, speedtest is showing me consistently about 25Mb.  If I enable a VPN connection to a VPN server in Auckl ...

Level 3: Gumshoe

Hi All, Just updated my plan to the Broadband Home unlimited with Velocity. I have a question regarding the Critical information summary sheet saying, 
Does this mean there is a possible nbn migration happening? Thanks.

Level 1: Cadet

Error message when trying to go to the web :www.jetstar.comAccess DeniedYou don't have permission to access "" on this server.Reference #18.37f46668.1534633724.218234f8 My Modem is a WIFI Telstra smart modem.the mode ...

Level 2: Rookie

 壟 .....Good riddance Telstra!
After decades of $$$ custom, I have finally realised you can't polish the  which Telstra most certainly is! The final stroke, Telstra rate limiting me after I actually paid their disputed bill and then being told thei ...

Level 1: Cadet

Hi all.
After porting to Telstra business broadband with the Netgear V7610 and speaking to Telstra many times and
after 4 replacement dongles, finally my mobile backup works.

There was barring on all calls messages and data. Data barring needs to be rem ...

Level 19: Deputy Director

Though so far it seems Telstra modems have not been victims to VPNFilter, the situation is getting worse.An often quoted report is Towards the bottom is an updated and growing list of mo ...

Level 1: Cadet

Broadband failed this morning.  Called Telstra and put through to Technical Help.  Lines tested, rebooting twice etc and still no broadband connection.  Appointment then made for technician to come tomorrow morning.  A few hours later, the internet c ...

Level 1: Cadet

I ordered Telstra cable on the 19th of December and was given an installation date of the 8th of Jan.After staying home and waiting for a technician to come I was told that they didn't need to install the cable into my house and it was all complete I ...

Level 1: Cadet

In Perth, started a few days ago, wont connect to many websites or PS4 chat due to "time out" & "run out of time issues". Happening on all devices, both WIFI & Ethernet, tried resetting the Testra Gateway Modem, made no difference. Anyone else having ...

Level 1: Cadet

email sent to nbn;Could someone please give an update of when Fixed-Line Service Area Module 7CAM-01 will be completed, it has been RFS since 28 Oct 2016 and still nothing has been actioned to homes that are in limbo. Normal ADSL and telephony servic ...

Level 1: Cadet

Using iPhone you can stop the IG8 pty Ltd scam
from on billing you $6.60 each month , by adding 19908908 to your friends list , then block them !!!!

Level 1: Cadet

Hi,ordered nbn online 29/12/17 (self install). Received email and then letter in mail but no gateway has arrived in mail and unable to track order on line using tracking tool. Ref number is NA89105555. Phoned telstra and the person I spoke to gave me ...

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